This was the WORST Resort I’ve ever been to 1.only 1-2 food places was open food wasnt wow 2. The customer service was no good 3.The air port was shut down oct7 I paid my money for a night I didn’t stay and having a HARD TIME GETTING MY REFUND FOR THAT NIGHT! 4.The whirl tub leaked all over our floor 5.we had NO SOUND on our TV for 2 of the nights we was there and called for them to fix it over 6 times we ended up having to go to the front desk 6. Everything is not all included they lied It’s food that you will half to pay for they will charge your room and you’ll never know until check out also we got a massage and was told is was $200 per couple and we got the 50% off so it was suppose to be $100 well we ended up having to pay $200 which means it’s $400 to get a massage now back home we can get a full 1hr full body for $50-$80 they are robbing us blind (((I do not recommend no want to stay here it was the worst vacation ever)) IF YOU WOULD LIKE TO HAVE A GOOD TIME IN A ALL INCLUSIVE RESORT GO TO THE HARD ROCK IN CANCUN WE LOVED IT THERE AND NO PROBLEMS AT ALL !!

star Angelo Patterson

Access to beach from TRS area or by pool is very rocky. Not a great hotel if you want straight access to beach. You’ll need to walk to the other side of resort. Hotel grounds can be extremely tiresome if you don’t like to walk. The hotel does have carts to take you to different locations around the premises just be ready to wait. Restaurants are great but be sure to make reservations ahead. Poolside bar don’t offer food just drinks( hope they change that). Hotel can do a better job at lighting up the walking areas.

starstarstar Visual Lenses

Most horrible hotel I’ve ever seen! I would give no star if it would be possible! Very bad organized! Nobody cares when you are feeling sick or you have child’s. The staff doesn’t translate anything in English. Waiting in the lobby for hours just reasoned in the worst organization I’ve ever seen!

star Co Ko

Resort has excellent amenities and incredible Staff, however it lacks one major amenity...no Beach access on the TRS side of the resort. Guests have only two options for any water sports or swimming: 1) the infinity pool surrounded by concrete and composite decking 2) natural salt water pool (slough) Just to be clear...the shoreline around the TRS is extremely rocky and there is no beach access, so Guests wanting to enjoy water sports, swimming or just laying on the beach will need to travel the Partner resorts (Grand Palladium or White Sands) to enjoy the real Mayan Riviera. Overall they treat you very well at the TRS, however our expectations of a Five Star resort were not met based on the beach access....TRS needs to been more upfront in their marketing materials that the Resort has no direct access to a shoreline beach.

starstarstar Al C.

We stayed at this luxurious 5 star hotel for a week and had a great time away for our honeymoon. The staff member are very friendly, attentive and provide a high quality service. Huge range of food and drink available throughout the resort from all sorts of cuisines. Stunning views across the beach and sea. Has a very pleasant spa which we went to a couple of times for relaxing! Definitely recommend this place for a 5 star trip to Mexico. Keep up the good work

starstarstarstarstar mbuk89

starstarstarstarstar VAGGELIO MANIADAKI

starstarstarstarstar Filoxenia Apartments