WORST SERVICE EVER
To state this first, I didn’t stay at the hotel although I had reservation there for my honeymoon (I will explain this), but I have been in contact with their services and the way they treat clients.
I booked a room with my husband for our honeymoon for 8 nights. We looked on booking and everything was really perfect. We even booked our plane and everything to fit with the available dates.
Everything nice until we arrived in Benidorm and tried to contact the hotel to ask some questions about parking. The number on booking was an automatic call, we tried for more than 30 minutes and nothing. Finally, we found a parking spot, took our luggages and walked for 1 km to hotel. We reach the hotel and everything is CLOSED!!
On the door was an “emergency number”. Well, perfect, we just wanted to solve this problem. But no one was answering!!
I called booking and the guy trying to help us was shocked when he heard what happened to us. He tried to contact the hotel, but with no luck. Finally, after like 30 minutes and us waiting on the streets, we received a message from booking where is telling us that the property can not have us and they send us a message about this a few days before and they also offer an alternative.
WHAT?? Ok, trying to find the message from the property and nothing. I had 2 emails where they CONFIRMED the reservation, one message on booking app where they said they are waiting for us, but nothing like this.
After searching like crazy I thought “ok, maybe I should look in spam”. Of course, there was the message all in SPANISH. Spanish?! Not Even bothering to send a message in english. How rude and unprofessional. Even now I’m struggling to understand for sure what they wrote, but as I understand they said that they are closed due to COVID maybe??
Their alternative was a hotel from the same group in the same conditions at the same price! The only problem was that the price was the same, the conditions veeeery different.
We booked a 5 star hotel with view and everything, they offered a 4 star hotel not with the same facilities. We looked on booking and for that hotel the price was like half of the hotel we booked and they offered it for double the price.
At this point we were trying to solve the problem for like 3 hours and the only solution from booking and the hotel was to accept their alternative or book another hotel on the last minutes.
If we would have cancelled the booking, we would have to still pay like 30% of the hotel price, but for them there is no “punishment”. Usually, in this situations booking finds an even better place for the persons and send the price difference to the hotel to pay. For us, this was the best hotel in the area and the most expensive, so nothing like that. We could not find even a similar solution, so we took our luggages from the streets and booked for ourselves another place.
We asked booking if that is all, not even an excuse? And their response was that everybody makes mistakes. Except that if we make mistakes we have to pay for them. We can’t even write a review on booking because they explained that we did not stay there. So I’m using this way to tell our story and maybe help somebody else to avoid the situation.
I told booking that the only persons that lost something here was me and my husband and the response was “and me, for half a day I tried to help you.” Yes, he tried to help us while at work, but we paid to come in vacation and lost half a day on the streets. “WONDERFUL!“
Maybe the hotel is really nice, but we did not had the luck to experience it. Also, I booked places even in Uganda and did not had a problem with anything, way to go Hotel Boutique Villa Venecia👏🏻👎🏻
star Bianca Stefaroi
A nice comfortable space with fantastic views. It says 5 star but one of the stars are hanging loose. Some maintenance are not done and minor details make the 5th star almost fall of. Do not be fooled by the pictures, the gym, spa and other areas are small. Still, a nice place with very friendly staff.
starstarstar Karl Thysell
I loved the boutique hotel experience! A true gem kept secret in benidorm with one of a kind views!
starstarstarstarstar Gary Galperin
Excellent staff very friendly and helpfull only had one meal so far it was faultless looking forward to breakfast
starstarstarstarstar Stephen Goodall
This hotel is a five star experience, nothing is to much for the staff, they literally go above and beyond to serve you. Monica on front desk was a delight , letting us have late check out and even offering us a packed lunch . The staff at breakfast where great . Our room attendant could not have done more. It truly was a very relaxing stay in a wonderful hotel with wonderful staff. This hotel should be very proud .
starstarstarstarstar Paula Taylor
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