Several issues wrong with this hotel. AC unit hanging off the wall, mold in shower, blanket/bed spread was torn (we took pictures and the guy at the front desk denied to give back the cash deposit of $700. Pesos stating that we ripped it) we stayed a total of 3 hours. We called the police twice although they were nice, did absolutely nothing , however they did point to the fact that the hotel parking lot was bare possibly due to issues with the hotel and the service.
The issues, hope the photos post:
No hot water in shower
AC unit hanging falling from wall
Ice machine not working
Maintenance Man who came to check on hot water issue, simply ran the shower and allowed the water to come out on to the bathroom floor , leaving a dirty towel on the floor
Customer service non existent
We were blamed and charged for ripping the first bed spread that came in when the building was built
Rules do not make sense
No glass bottles in room
No alcohol in room unless purchased from them
Can’t disrespect staff or you will lose your room and deposit
You get 10 minutes to cancel your reservation after booking or else pay 11% of the cost
Electric outlet did not hold the prongs on the charger cord to the wall,
Maintenance man simply pulled the prongs apart to allow it to stay jammed into the wall outlet
This company took cash deposit and then told us to get off property because we were now officially trust passing. How much damage could be done in 2 hours to a hotel by two adults who spent 90% of their time out of the room across the street at the restaurant.
News flash everyone is supposed to do a room check to include a walk thru with the hotel staff not to mention one has to check out the remote to the tv and AC from front desk and an examination must be completed by staff after check out. We never even sat on the bed! If these pictures post they will speak the truth!
star Porscha Dominguez
Nice size beds rooms weren’t clean the days we stayed to pricey for what it offers non working wifi, shower, bathroom sink, water leaking from A/C non working toilet 😑just the worst experience ever NOT COMING BACK HERE! Peeps save your money! Pretty sure there’s better quality somewhere else.
star Cynthia Soto
Dirty rooms, I mean they seem good but they smell bad, everything in there is so out of shape I’m not sure they wash the laundry at all. The mattress are so bad the springs want to come out. I encourage you to look elsewhere. Nasty place to stay in, not to mention the service is horrible. Expensive for wht you’re getting really the I think that they care 0 to none for the customers, because they just rely on the fact that the hotel is close to everything.
star Raul Paras
Terrible, the hotel isn’t as clean and fancy as the reviews and pictures seem, I felt unsafe in the hotel, drunk people fighting and screaming the whole night, and I’m pretty sure that someone went missing one time, the rooms were extremely dirty, the carpet was sticky, the bed sheets were stained, and the room smelled really off. I don’t recommend, try the one in front of it
star Bibisツ
I stayed here on 6/29/2019. Being a busy weekend the prices were too high. Check in was slow. There was a line out the door. Very limited parking within the hotel but offsite parking is available. The room was a decent size and somewhat clean. The bathroom could use an overhaul. The shower was slow to the drain. The soap and shampoo they provide aren't that good. The AC worked really well. The bedding looked out dated and the comfort of the bed was lacking. They were very firm. It is nice how close this place is in walking distance to all the popular clubs on the beach. Warning, do not leave wet towels on the bed. They will keep your security deposit. I am not in a hurry to go back. If the price was much lower I would consider it.
starstarstar Erik Price
Portuguese
English
Spanish
French
Armenian
Italian
