The hotel falsely advertised it had an accessible pool. When we were told we couldn't use the pool because the owner contracted the pool out to a third party. The hotel was run down and dirty. The staff was extremely rude. The breakfast wasn't stocked appropriately. We came down in the middle of breakfast and everything was gone. Strong Marijuana smell on every floor. Mold in shower.
star Beth Casciaro
The rooms were fine and cleaned well! I am that person the checks for dust in all the hidden places (corners of microwave, the gasket seal on the fridge, headboard just below mattress, etc). The fridge and microwave were clean, operational and a good size. We have strict diets and must bring our food with us so that is always a plus for us.
Staff was pleasant only encountered one rude staff member, unfortunately I did not get her name.
We decided on this hotel for its proximity to NYC and Essex County. It is perfectly located near the highway and bridge to Newark. The highway is only a few blocks away and the bridge to Newark is at the corner and walkable. Bonus feature were all of the restaurants nearby; Topps diner (great food and drinks), Spanish restaurant half a block away (name escapes me) and 2 fast food places across the street.
So, not sure what was going on the weekend we stayed but one night the fire alarm went off in the wee hours of the morning. I called front desk and they said it was a false alarm. Just as I dosed off to sleep, there goes that alarm again. Fortunately for us guest, the staff shut it off within a few minutes this time. Nonetheless, as it should be the fire trucks arrived again to do the all clear. Needless to say my night of sleep was destroyed.
Lastly, my suggestions are: 1. Please purchase multiple luggage carts. We had to make multiple trips to get everything into our room and out when we checked out. During the course of our stay we only saw one cart.
2. Please get all future leaks fixed within 24 to 48 hrs. Kept having to walk past the buckets and signs in hallway on ground floor.
Overall, this hotel has the potential to be obtain 5 stars in all categories.
starstarstar Darlyce FW
Hice una reservacion para este hotel en Harrison New Jersey y me la hicieron para Harrison Arkansas, no me resolvieron en el problema me toco conseguir otro hotel y tampoco me devolvieron el dinero son unos ladrones, son un fraude les voy a poner un abogado, estafadores
star Bernardo López
Pet friendly!!!
Decent rooms with fridge, microwave and coffee machine. A small walkway along the Passaic.
Charged for parking yet you are not guaranteed a spot - major downfall.
starstarstar Henry Paige
My cousins booked for four days and upon entering the room there were no soaps to bathe or wash their hair, in addition the towels were limited.when we went to ask about the soaps they told us that we had to buy them because they didn't have them because they allegedly didn't arrive in the order.How is it possible that they charge so much and don't even have soap?!?!?!?First and last time they stay there.Mis primos reservaron para cuatro días y al entrar en la habitación no había jabones para bañarse ni para lavarse la cabeza, en adición las toallas estaban limitadas. cuando fuimos a preguntar por los jabones nos dijeron que teníamos que comprar porque ellos no tenían porque alegadamente no llegaron en la orden. Como es posible que cobren tanto y ni jabón tengan?!?!?!? Primera y última vez que ellos se hospedan ahí.
star Niki Morocho
I had a great time here. The staff here were very patient, welcoming, and overall very helpful. Their breakfast was great! I very much enjoyed my time here.
starstarstarstar Kaidyn Pitzer (Kai)
A garota da recepção foi muito atenciosa, amigável e foi capaz de realizar várias tarefas. Havia muito estacionamento quando cheguei aqui. Eu até saí algumas vezes e ainda tinha minha vaga de estacionamento. Os quartos são limpos. Como podem ver na foto que tirei. A vista é além de linda. A arquitetura é sólida e você não ouve nenhum barulho do lado de fora nos corredores (é claro que se alguém é super barulhento, mas somos todos humanos). Eu andei ao redor do bairro e é extremamente cênica. Há um posto de gasolina na esquina para que você possa obter lanches e água. Desci até a recepção para fazer uma pergunta, havia um conjunto diferente de funcionários lá, eles novamente amigáveis, acolhedores e prestativos. Eu sou muito grande em comentários, pois tenho mais de 6 milhões de visualizações em meus comentários, então me certifico de realmente verificar tudo. Eu também estava lendo os comentários que algumas pessoas deixaram, eu simplesmente não vejo como eles tiveram uma experiência tão ruim, a menos que eles não estejam satisfeitos com nada. Eu definitivamente ficarei aqui novamente para minhas futuras viagens de negócios. Obrigado por uma experiência maravilhosa!!!
starstarstarstarstar William Keegan
The girl at the front desk was very accommodating, friendly, and was able to multi-task. There was plenty of parking when I got here. I even left a few times and still had my parking spot. The rooms are clean. As you can see in the photo I took. The view is beyond beautiful. The architecture is built solid and you don't hear any noises from outside in the halls( of course if someone is super loud, but we are all human). I walked around the neighborhood and it is extremely scenic. There is a gas station on the corner so you can get snacks and water. I went down to the front desk to ask a question, there was a different set of employees there, they we again friendly, accommodating and helpful. I am very big on reviews as I have over 6millions views on my reviews, so I make sure to really check everything out. I was also reading the reviews some people left, I just don't see how they had such a bad experience, unless they are just not happy with anything. I will definitely be staying here again for my future business trips. Thank you for a wonderful experience!!!
starstarstarstarstar William Keegan
Excelente servicio al cliente instalaciones muy limpias buen desayuno definitivamente regresaré 👍
starstarstarstarstar Lorena Rosas
Cuando llegue tuve q esperar por q limpiaran mi habitación no estaba lista, la piscina no estaba disponible para los huéspedes, y el personal poco carismático
starstarstar Dayana Del Toro
The room was not vacuumed, the table between the bed had stains on it. The shower did not drain properly It filled up water, like you were taking a bath. The sink was the same, if you brush your teeth or wash your face you had to wait like 20minutes for it to drain. They don't tell you, you have to pay to park. Then there isn't enough parking, you have to park in another lot under a train tressel which is a block and a half away. Which is dangerous for a female or anyone to be walking by herself, and there are no lights or security. Unsafe at night. Never again.
star Karen
No tuve problemas en el hotel, solo q estén más pendientes a las limpieza en las habitaciones. La vista de la habitación bn bonita de noche. El único detalle que no consigues nada abierto de noche para comer, todo cierra temprano. La estación del tren está bn cerca y llega a NY
starstarstarstarstar Brendy Cruz
As a former employee of this establishment. I advise all guests to find elsewhere as far as lodging. I obtained employment here for three months and bed bugs, leaks, cracks walls, we’re always an issue. Carrie S. , the general manager will offer you Hilton Points towards your stay instead of your hard earned money back. You guys have an option of “Book Now, Pay Later” and which ever card you reserve with WILL be charged. FRAUD! Good luck finding parking in the little lot, if not you’ll be asked to park under the train tracks and park in a sketchy lot , while you have to walk back to the hotel. Let’s not forget parking is $15.00 per night of your stay. If you don’t like bed bugs and blood pathogens then I expect you to run. Each day a room is reported as out of order due to bed bugs, a broken door, a toilet that will not flush. The list goes on and on. I was a Night Auditor so take it from me, I saw it all. You will not feel safe here at all. If you are looking for employment here, make sure you managers aren’t Carrie & Justine. They’ll hire you for one job and then turn your job description into three other ones. The employee turn over rate is astronomical here. Each agent including myself only lasts three to four months. What does that tell you? Please take your business elsewhere. This “establishment” does not deserve it.
star Nate M
I booked this hotel online for my son who missed his flight. Online the literature states there is a shuttle from the airport. This is not true. The shuttle is not running due to covid. My son had to walk from a bus stop to the hotel. Upon his arrival, he was required to pay an additional security fee after I booked the reservation with a $200 deposit. I have never had to pay two deposits. The manager on duty was rude and needs hospitality training or retraining. If you miss your flight, this isn't the place to go for your wait-over.
star Casandra Johnson
Hotel was clean. I digital checked in a double room, but when I got there, my room was given away, so my adult daughter and I had to share a king bed. The breakfast girl was working Very hard and did an excellent job at keeping the area clean and making sure food items were refilled. The manager should look at the hotel arrivals and get her help on the busier days. I was there for a concert.
starstarstarstar Assata Martin
Simples e agradável.
starstarstarstarstar Washington Cunha Evangelismo Mundial
Housekeeping was laxed for a 4 day stay. was told to put dirty linen outside room and new towels would be left at door. Nope nothing when we returned to room later on that day. The pool was off limits to guests but open to a swim school. It was a very clean hotel and the complimentary breakfast every morning was great.
starstarstar Ray Cooper
Exatamente Hotel em Newark!
starstarstarstarstar Jgjg Vivo
Hampton Inn & Suite Newark-Harrison-Riverwalk necesita llevar su calidad, limpieza y servicio al cliente a un mayor escalafón que esté y cumpla con los estandares de la cadena Hilton.
starstar Bee Rose LLC
It's a nice enough hotel.Not in a great spot for food or evening entertainment but there doesn't seem to be much of that in Newark on the whole.The staff was good except for the front desk person who told us we had to get our own towels and toiletries from the front desk when there were not enough in our room.
starstarstar Joseph Ormond
Rentamos una suite con 2 queen beds, y llegue con maletas a un cuarto de 1 cama, me enviaron a otro normal por que no tenían suite, a la 1 am pedí que me den otra habitación por que el refrigerador sonaba terrible, a la segunda noche me cambiaron a una suite y los colchones son muy incómodos. La calefacción no servia. Nadie me dijo que tenía que pedir un día antes que limpien mi cuarto caso contrario el cuarto lo vas encontrar desordenado cuando regreses, el grifo del baño estaba flojo. Los asientos sucios, el menú fue el mismo x 3 días. Solo un día lo cambiaron. El parking 15.00 dolares cada noche. Los empleados de la noche son groseros y mal educados.
star Angie G
Hotel muito agradável, excelente café da manhã. Quartos muito limpos e bem decorados. O serviço de shuttle é muito bom e facilita muito o deslocamento.
starstarstarstarstar Claudio Augusto Grünewald Soares
Hotel simpático, com boa relação preço-qualidade. Transfer disponível.
starstarstarstar Carlos Cristóvão
Bom PT se hospedar
starstarstarstar Geraldo Sousa
The room was extremely poorly furnished. The two seating chairs were dingy and torn. The curtains did not work and let lots of stray light in all night long. The faucet on the bathroom sink was not secure.
star John Mc
Love love love staff was friendly and very helpful not a long check in time, room was very spacious and clean very worth it ❤ the hotel was very busy lobby was crowded but didn't bother me..will definitely go back
starstarstarstarstar Sharell Travers
The hotel is clean, but there is short staff and not enough parking for guests. The staff is very polite and good customer service.
starstarstar Sharon Brown
Os quartos eram muito espaçosos e agradáveis. Boa localização, a 10 minutos a pé do Newark Museum / Rutgers. Faltavam aspectos: eles não seguravam nossa bagagem "devido à cobiça", e o café da manhã era frequentemente mínimo - eu suspeito que devido a problemas de pessoal, pois eles eram muito lentos para substituir os itens.
starstarstarstar Amanda Gambill
Se você vai cancelar as comodidades e culpar você precisa notificar os hóspedes antes do check in. De preferência, eu teria sabido antes de chegar. Primeira vez que eu já disse que não voltarei a um Hilton.
starstar Megan Stanforth
If you're going to cancel amenities and blame covid you need to notify guests before check in. Preferably I would have known before I arrived. First time I've ever said I won't be back to a Hilton.
starstar Megan Stanforth
Good location,breakfast was basic,bed was comfy, there was a hole in a wall & there was nohousekeeping until we left.
starstarstarstarstar Hajar
Rooms were very spacious and nice. Pretty good location, 10 minute walk to Newark Museum/Rutgers. Lacking aspects: they would not hold our luggage "due to covid", and the breakfast was often bare minimum - I suspect due to staffing issues as they were very slow to replace items.
starstarstarstar Amanda Gambill
Me encantó este hermoso hotel, con buena vista y hermosas habitaciones. El costo es elevado pero es algo que vale la pena pagar.
starstarstarstarstar Acs Under-projects
upon arrival, the bed was broken. After requesting a new room, no accommodations were made. I have back problems and I woke up all messed up. the following day for the remaining of my stay, I was giving a new room, then the fire alarm went off at 5am. they are also advertised as free parking online. upon arrival, they are sneaking $15 per day charge. I've been to this place before, parking was free. and service was top notch. I am certain I will not be coming back.
star Luis Brito
se tapo el banio en la noche y fue una experiencia muy desagradable ya que la persona encargada no me conseguia una nueva habitacion
star Yopito Oses
Me encuentro hospedado aqui y me dicen que no hay limpieza en el cuarto y el trato muy malo despues de estar hospedadomas de 7 dias recien te sacan toda la basura que puedas haber acumulado eso es muy sucio no toqllas no jabon no papel del baño al cuarto 😡😡
star Juanka Cucho
This one of my favorite hotels, however I haven’t been here in some time. I wanted to sit out back for a smoke. Couldn’t get back in called the front desk and they tell me all exits are final from the back and I have to walk all the way around the back to come back to the front entrance, and she was so cold about it and non accommodating like wow they just lost a lifelong client. I’m only rating this low because of the service I received and service is everything!!
starstar Edward Thomas
despite what other reviewers posted the rooms are clean and comfortable . newly remodeled bathroom with standing shower. water pressure is pretty terrible. unfortunately, as others pointed out the pool is technically closed for the guests of the hotel. so is the shuttle and bar, not that we needed it. the pool is open though: it's being used by third parties for swim lessons. it's also true they charge for parking but given the price of the room it's not unreasonable. overall it's fine for a night .
starstarstar Elizabeth Farkas
No era lo esperado....El desayuno incluido pésimo y no había servicio de piscina.
starstarstar Chazermari Migenes
Upon checking in, the clerk advised me not to leave my luggage in the car because the area was not safe. I had read about the shuttle to the train station, but there was no shuttle. The clerk told me not to walk, as it is unsafe, so I paid $23 for an Uber to the Path station. I also had reserved this hotel because it had a pool. The clerk told me the pool was closed permanently (although this was not updated on their website), but when I went around the building, they are charging neighborhood families to drop their children off to go swimming. I would not recommend this hotel at all. We ended up not even staying the night.
star Stacey Durkovic
Las alarma de fuego suenan en cualquier momento.Y no nos avisan . No había como bañarse porque el agua estaba fría.Me votaron 2 veces del hotel simplemente porque me queje por las alarmas de fuego . El personal que está en recepción son poco corteses.Estuve 29 días y me tuve que mudar de hotel porque nopodía estar más tiempo y mi viaje es por 35 días.Te piden deposito y nunca te devuelve y me cobraron por una noche cuando no la utilice .
star JCY Family
Muy buena idea estaré de nuevamente de regreso
starstarstarstarstar Edison Figueroa
Me gustó este Hampton Inn de Newark, NJ.
starstarstarstarstar Laura Susana Font
Bello el cuarto, me gusto mucho. Super tranquilo y el muchacho q nos hizo el chek in bien hamable. El cuarto todo bien limpio. Lo recomiendo!
starstarstarstarstar Elizabeth Cordero
1 - Horário da Van para estação e volta para hotel, não é cumprido como falam. Péssimo!!!! 2 - Não tem abafamento acústico nos quartos, (pois escutamos não só o barulho do trem, como dos hóspedes vizinhos)!!!! 3 - Para quem fica mais de 3 noites, o café da manhã não tem diversificação, todas as manhãs são as mesmas alimentações. 4 - Não tem estacionamento suficiente paratodos os hóspedes. E o outro que tem é deserto e sem nenhuma segurança.
star Tais Nascimento
O hotel é bom. Tem um ótimo custo benefício. Café da manhã variado. Café quente servido a vontade. Os funcionários são bastante educados, principalmente os funcionários da recepção. Exceto uma das gerentes, que muitas vezes foi grossa, inflexível e sem paciência.
starstarstarstarstar André Freitas
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