Amazing Experience! Check in person was amazing! Welcoming, informative and great customer service! 9/15/2020 11pm
starstarstarstarstar Brad Ronevich
Clean, great staff. Rooms were comfortable and modern.
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starstarstarstarstar Andy Hansen
Not Worth The Cost
Made reservation a week in advance for 1 king bed. According to the front desk they gave those rooms to the same day walk-ins they had on our arrival day. You would thing reservations take precedence but apparently not here.
The concierge was like a quiet auctioneer, rapidly spouting out information but at a volume that made it nearly impossible to understand him. When asked where the stairs were, he replied with “just take the elevator” which in my opinion was rather rude.
There were noticeable stains on the couch in our room (a dual queen room since we could not get the king we reserved).
We were also told parking overnight in the parking garage ATTACHED TO THE HOTEL would be $30 a night. You’d think parking at the place you’re paying to stay would be covered. We ended up not parking here anyway as there are comically few spots in the garage, a lot of which are labeled “compact” but should be labeled for motorcycles based on their size.
Our tv in our room was also broken and had to be replaced. The only bright spot was the maintenance guy that helped us with that as he was very nice and surprisingly fast.
starstar josh prange
We stayed July 16, 2020 - July 19, 2020 and was celebrating a birthday. Great location to downtown however most all bars were closed. Kudos to Ole Red that was opened. The room was cleaned when we arrived but no service for the entire time we were there. You have to wear a mask in the lobby and social distance in the elevators (only 4 people in at a time) but that is suggested. We did not eat breakfast at the hotel so I cannot comment on that. The parking was the problem for us. The fee is $28.00 a night and site says the only have valet. We arrived and no valet, which is no big deal, however they should not charge in my opinion. Anyway, problem is the garage is extremely small and larger cars/trucks take up two spaces. When we arrived back after having dinner on Saturday night, there were no spaces available. It was a hassle trying to leave the car, go inside and speak with the front desk but finally we were instructed to park in another area under the hotel. Taylor was extremely nice even though I was upset and frustrated by this point of the entire Nashville situation. He listened to my complaints and did his best to alleviate the situation and took care of the parking fee for us. Taylor, thank you for being so kind and for bringing up the extra items for my coffee, I appreciated the thoughfulness. Its the small things that count!
starstarstarstar Angie Eaton
I will like to start this out by saying my experience there was a roller coaster of a ride, in all the best ways. The front desk staff is amazing! They are a young group that is very well kept and are down to earth who take their Job serious.
During the night an issue happened with our next door neighbors. The Hyatt staff and other floor guests including me and my wife were quick to respond. The Hyatt Place Staff of Nashville were hero’s that night.
I would like to thank the taller gentleman who works the desk at night, as well as the young lady Megan who works the desk in the mornings for making what could have been the worst experience ever, the best. We will for sure be coming back to Nashville and look forward to staying at the Hyatt Place once more.
starstarstarstarstar Joseph Linares
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