It was 2:40 p.m. when we arrived. I then ordered a frappe and 2 drinks for the other people. Shortly thereafter (about 2:45 p.m.) the 2 drinks came, without the frappe. We then wanted to order dessert. The coups weren't a problem. But I wanted the parfait which was on an extra card where it was possible until 3:00 p.m. I was informed that this is not possible because the kitchen is no longer there. So I didn't want anything... The coups came and were eaten. We wanted to pay. I said I'll pay for everything except the frappe which I still haven't received..... An email wasn't even answered with an apology.
star Danino Dort
When we arrived the reservation was not found and claims the confirmation we showed in the email was not from them - but it was. Then we were accused of looking better. Reserve three bed rooms, get two bed rooms for the same price. Wanted to move into the room and then came the next surprise. It stank so much of cleaning supplies that we decided to go home after the course. Then came the reproach as to why we didn't say anything - yes, no one was there!! At the end, reference was made to the terms and conditions and the money (over CHF 400.00) was retained.
All in all, unprofessional, arrogant and grubby.
Never, but certainly never again.
star Daniel Maier
Very good breakfast, comfortable beds, clean rooms and a very friendly host. I'd describe the hotel as a homage to the 80's :)
starstarstarstarstar Astrid Weber
Food is good, staff and owner rather unfriendly
starstarstar Dinesh Rajakaruna
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