Amazing amazing experience!!!
First I want to thank Juliana for her outstanding work!!! So helpful and understanding to our specific needs!
We were in hotel with a group. We were really all over the place, and the staff remained so calm and extreme helpful and nice!!
I would really consider going there again!!!!
starstarstarstarstar m. kohn
I stayed here over the weekend for a local fundraising event and the hotel staff was so inviting and catered to our every need. Bedding was really comfortable and the room was very clean. I didn’t get the time to use the indoor pool, but I was in there and it was maintained very well. My wife and I would definitely recommend this hotel if you are looking for somewhere to stay in Mahwah, NJ.
starstarstarstarstar John Hoet
I had a wonderful experience and stay. The day I checked in, there was a long line since a Hockey team was also checking in. Despite the heavy check in, everyone in the front desk was calm, patient, accommodating, and fast. The manager communicated so well over the walkie to get rooms for everyone. Jamie, was very sweet and got me a great room, even told me to park my car behind on entrance 5 so it could be closer to my side. The room was clean and had a great view of the courtyard. You have to pay for breakfast, however the room has a fridge and coffee you could make. They charge a $150 security deposit/hold, but was refunded quickly. I had absolutely no issues and would stay in the future, since it is literally 3-5 minutes of Ramapo Reservation.
starstarstarstarstar Caridad Robles
If you’re looking for a pleasant overnight stay before you enter NY, or returning from it this hotel is a beautiful place. Although it is a bit isolated, it offers a superior experience with well manicured lawns, a garden with a fireplace, rose bushes and tea tables amidst the flowers. Breakfast has to be purchased though and the cafeteria is not staffed (mostly packaged items). The room was spacious, amenities were clean and modern and blackout drapes allowed for a good nights rest. For the price it’s a steal.
starstarstarstar Mohamed Khadim
Good ratings online, so I booked. The poor
experience began immediately. Upon arrival, we were told they did not have our room (2 queens) so we would receive a king with a sleeper sofa. We needed two beds to sleep four. I asked how we would be compensated for the change. I was told to call on Monday. They could not get the card reader working to complete check-in. My daughter needed a restroom so we went to the lobby bathroom to find two clogged toilets. We were given a room key to find one king, no sofa. New room, one queen, twin sofa. When I returned to the desk, I was told the employee (who was very kind and patient) would call his manager. He returned to say there was, and I quote “nothing” he could do for me, as they were sold out. (But they would not give us the other king room we saw because someone had booked it. Ironic since they gave our room away earlier….) I threatened twice to sleep a family member in the lobby since the only other option was to sleep on the floor. I was told the front desk staff would call police. We spoke for a long while and finally landed at me sleeping on the floor or in my van because sleeping on a lobby couch wouldn’t look good for Sonesta. We got an air mattress from the van (for our final destination), moved furniture, blew it up and returned for linens. They gave us linens stained with multiple yellow marks (one rather large). Add to it the smell of weed in the hallway and the “corporate” number they gave me taking me to an “incident” line (explained as being a line for theft, etc) and this hotel gets a 1 star rating, ONLY because the staff was patient and the room was nice. The booking policy is TERRIBLE and the ability of the staff to help is ZERO. Their hands were tied. The manager should call ME. I shouldn’t have to reach out two days later for resolution. Terrible experience. Just terrible.
star K V
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