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star star star star star Rua Quinta Fonte da Vinha, 383, In Vila Nova de Gaia (Oliveira do Douro), Vila Nova de Gaia, Costa Verde 4430-487, Portugal
Espaço maravilhoso, decoração fantástica e equipa disponível e muito simpática! A voltar com toda a certeza 😉
Hotel muito bonito, interiores com decorações muito cuidadas, com historia, diversidade, muito engraçado. Ambiente muito acolhedor. Atendimento muito prestável e cuidado. Exterior com paisagem muito bonita sobre o Rio Douro.
O hotel mais maravilhoso e charmoso que já estive. Lindo , confortável e com profissionais extremamente cuidadosos e atenciosos! Vale todo e qualquer euro pago!
Hotel muy bonito, interiores con una decoración muy cuidada, con historia, diversidad, muy divertido. ambiente muy acogedor. Servicio muy servicial y atento. Exterior con muy bello paisaje sobre el río Duero.
El hotel más maravilloso y encantador en el que he estado. Precioso, cómodo y con unos profesionales sumamente cuidados y atentos! ¡Cada euro pagado vale la pena!
Close but no cigar. This is an incredible hotel in many ways but very disappointing on some important fundamentals.First, we were unable to sleep as our room was very hot with a faulty aircon for two out of three nights. Someone was called to the room but was unable to resolve the issue. They offered to move us to another room, but then they advised that the other room was experiencing the same issue. They called in a technician the next day who was able to resolve the issue; however, the issue was back on our third night. This led to a highly disruptive stay and prevented us from getting adequate rest. Based on other reviews, cooling seems to be a known issue so it’s quite disappointing that a hotel of this calibre hasn’t done anything to appropriately address the problem.Second, the hotel has a gated entrance and they do not always answer the intercom. The gate is located a decent walk down a steep slope to the lobby so it’s really quite inconvenient to be stuck at the top.Third, they offer coffee and tea facilities in the room but tried to charge 10 euros for us to get any milk or cream. Two phone calls and a visit to reception later and there was still no budging on this insanity. Worth noting too that the lady we were speaking with was extremely rude. I believe the manager overheard some of these discussions and later called to apologise and offered to resolve the issue, which was most appreciated, but the whole ordeal was very odd.Fourth, there is a lack of basic customer care and focus that you’d expect from a 5 star hotel. Given our poor experience, you might expect they’d be interested in hearing out our concerns. Many hotels might comp something off our F&B bill as a gesture given we came to a hotel to sleep and weren’t able to do so. They offered us a free cocktail at their bar during a FUTURE stay. Thought this was quite poor form given they had given us no reason to return. I sent a private message to them to further express our concerns on the naive assumption they’re keen to continuously improve on the customer experience, but they never responded, which must be representative of how they feel about customers.Now the good….the building and setting is stunning, design inside and out is beautiful, and several very nice staff. We didn’t get a chance to eat at the main restaurant as they were fully booked but we ate at the bar which served fantastic food and had an amazing bartender. Various small details that they’ve nailed, from Reidel drinking glasses in the room to Jo Malone amenities. They’ve clearly put a lot of effort into ensuring many aspects are perfect so it’s a shame they’ve let us down on some of the most basic expectations of a hotel. They’ve honestly got the potential to be an amazing world-renowned hotel so hopefully they’ll get there at some point. Cerca pero sin cigarro. Este es un hotel increíble en muchos sentidos pero muy decepcionante en algunos fundamentos importantes.Primero, no pudimos dormir porque nuestra habitación estaba muy caliente con un aire acondicionado defectuoso durante dos de tres noches. Alguien fue llamado a la habitación pero no pudo resolver el problema. Se ofrecieron a cambiarnos a otra habitación, pero luego informaron que la otra habitación estaba experimentando el mismo problema. Llamaron a un técnico al día siguiente que pudo resolver el problema; sin embargo, el problema volvió en nuestra tercera noche. Esto condujo a una estadía muy perturbadora y nos impidió descansar lo suficiente. Según otras reseñas, el enfriamiento parece ser un problema conocido, por lo que es bastante decepcionante que un hotel de este calibre no haya hecho nada para abordar el problema de manera adecuada.En segundo lugar, el hotel tiene una puerta de entrada y no siempre contestan el intercomunicador. La puerta se encuentra a un paseo decente por una pendiente empinada hasta el vestíbulo, por lo que es bastante inconveniente quedarse atrapado en la parte superior.En tercer lugar, ofrecen menaje para preparar té y café en la habitación, pero intentaron cobrarnos 10 euros para obtener leche o crema. Dos llamadas telefónicas y una visita a la recepción más tarde y todavía no se movió en esta locura. También vale la pena señalar que la señora con la que estábamos hablando fue extremadamente grosera. Creo que el gerente escuchó algunas de estas discusiones y luego llamó para disculparse y se ofreció a resolver el problema, lo cual fue muy apreciado, pero todo el calvario fue muy extraño.En cuarto lugar, falta la atención básica al cliente y el enfoque que esperaría de un hotel de 5 estrellas. Dada nuestra mala experiencia, es de esperar que estén interesados en escuchar nuestras inquietudes. Muchos hoteles pueden compensar algo de nuestra factura de F&B como un gesto dado que vinimos a un hotel a dormir y no pudimos hacerlo. Nos ofrecieron un cóctel gratis en su bar durante una estancia FUTURA. Pensé que esto era bastante pobre dado que no nos habían dado ninguna razón para regresar. Les envié un mensaje privado para expresarles nuestras preocupaciones sobre la suposición ingenua de que están dispuestos a mejorar continuamente la experiencia del cliente, pero nunca respondieron, lo que debe ser representativo de cómo se sienten acerca de los clientes.Ahora lo bueno... el edificio y el entorno son impresionantes, el diseño por dentro y por fuera es hermoso, y varios miembros del personal son muy agradables. No tuvimos la oportunidad de comer en el restaurante principal porque estaban completos, pero comimos en el bar que servía comida fantástica y tenía un barman increíble. Varios pequeños detalles que han clavado, desde vasos Reidel para beber en la habitación hasta artículos de tocador Jo Malone. Claramente, se han esforzado mucho para garantizar que muchos aspectos sean perfectos, por lo que es una pena que nos hayan decepcionado con algunas de las expectativas más básicas de un hotel. Honestamente, tienen el potencial de ser un hotel increíble de renombre mundial, así que espero que lleguen allí en algún momento.
Absolutely stunning location and worth a visit just for the views. Staff here are polite and very efficient. The front office lady at their restaurant was top notch with her recommendations and knowledge of the city and deserves a special commendation. But I think they were suffering from some kind of personnel shortages as service was slow and room cleanliness was not upto the mark - rooms were cleaned only once a day and that too in a shoddy way. Food was okay but breakfast- you are better off paying and going somewhere else. Great location, good staff but sub par experience. Absolutamente impresionante ubicación y vale la pena una visita solo por las vistas. El personal aquí es educado y muy eficiente. La señora de la recepción en su restaurante fue de primera categoría con sus recomendaciones y conocimiento de la ciudad y merece un elogio especial. Pero creo que sufrían algún tipo de escasez de personal ya que el servicio era lento y la limpieza de la habitación no estaba a la altura: las habitaciones se limpiaban solo una vez al día y también de manera deficiente. La comida estaba bien, pero el desayuno es mejor pagar e ir a otro lugar. Excelente ubicación, buen personal pero experiencia por debajo de la media.
Close but no cigar. This is an incredible hotel in many ways but very disappointing on some important fundamentals. First, we were unable to sleep as our room was very hot with a faulty aircon for two out of three nights. Someone was called to the room but was unable to resolve the issue. They offered to move us to another room, but then they advised that the other room was experiencing the same issue. They called in a technician the next day who was able to resolve the issue; however, the issue was back on our third night. This led to a highly disruptive stay and prevented us from getting adequate rest. Based on other reviews, cooling seems to be a known issue so it’s quite disappointing that a hotel of this calibre hasn’t done anything to appropriately address the problem. Second, the hotel has a gated entrance and they do not always answer the intercom. The gate is located a decent walk down a steep slope to the lobby so it’s really quite inconvenient to be stuck at the top. Third, they offer coffee and tea facilities in the room but tried to charge 10 euros for us to get any milk or cream. Two phone calls and a visit to reception later and there was still no budging on this insanity. Worth noting too that the lady we were speaking with was extremely rude. I believe the manager overheard some of these discussions and later called to apologise and offered to resolve the issue, which was most appreciated, but the whole ordeal was very odd. Fourth, there is a lack of basic customer care and focus that you’d expect from a 5 star hotel. Given our poor experience, you might expect they’d be interested in hearing out our concerns. Many hotels might comp something off our F&B bill as a gesture given we came to a hotel to sleep and weren’t able to do so. They offered us a free cocktail at their bar during a FUTURE stay. Thought this was quite poor form given they had given us no reason to return. I sent a private message to them to further express our concerns on the naive assumption they’re keen to continuously improve on the customer experience, but they never responded, which must be representative of how they feel about customers. Now the good….the building and setting is stunning, design inside and out is beautiful, and several very nice staff. We didn’t get a chance to eat at the main restaurant as they were fully booked but we ate at the bar which served fantastic food and had an amazing bartender. Various small details that they’ve nailed, from Reidel drinking glasses in the room to Jo Malone amenities. They’ve clearly put a lot of effort into ensuring many aspects are perfect so it’s a shame they’ve let us down on some of the most basic expectations of a hotel. They’ve honestly got the potential to be an amazing world-renowned hotel so hopefully they’ll get there at some point.
Absolutely stunning location and worth a visit just for the views. Staff here are polite and very efficient. The front office lady at their restaurant was top notch with her recommendations and knowledge of the city and deserves a special commendation. But I think they were suffering from some kind of personnel shortages as service was slow and room cleanliness was not upto the mark - rooms were cleaned only once a day and that too in a shoddy way. Food was okay but breakfast- you are better off paying and going somewhere else. Great location, good staff but sub par experience.
O acesso ao hotel faz lembrar um labirinto. Irreal mesmo com GPS. O acesso ao quarto tem 7 degraus e ásaída não havia ninguém para carregar a mala. A água do duche é quase fria. A variedade do pequeno almoço não está ao nível de um hotel 5*. Seguramente não voltarei!
El acceso al hotel recuerda a un laberinto. Irreal incluso con GPS. El acceso a la habitación tiene 7 escalones ya la salida no había nadie para llevar la maleta. El agua de la ducha está casi fría. La variedad del desayuno no está al nivel de un hotel de 5*. ¡Ciertamente no volveré!
The hotel is located on the banks of the Douro river. While walking along the river you can watch the jet-skies flying by. The fantastic design of the hotel is reflected in the thoughtful layout of the hotel gardens with their beautiful lawns, ponds and romantic books.The hotel is truly a hidden gem and the way to get there reflects that - so be prepared for some narrow cobblestone roads and tiny streets before arriving at the gate. El hotel está situado a orillas del río Duero. Mientras camina a lo largo del río, puede ver pasar las motos de agua. El fantástico diseño del hotel se refleja en el cuidado diseño de los jardines del hotel con sus hermosos prados, estanques y libros románticos. El hotel es realmente una joya escondida y la forma de llegar allí lo refleja, así que prepárate para algunas carreteras estrechas y empedradas. y callejuelas antes de llegar a la puerta.
Stayed a few days with the entire family for a wedding next door.Luxurious, classic, comfortable and top notch service.Baby friendly, quiet and very comfortable. The bar was great, phenomenal cocktails, great wine selection and the food was great ( never ate at the restaurant, only the bar and room service).Great staff, helpful, kind, and spoke English as well as their Portuguese.Sublime. Me alojé unos días con toda la familia para una boda al lado. Servicio lujoso, clásico, cómodo y de primer nivel. Baby friendly, tranquilo y muy cómodo. El bar era excelente, cócteles fenomenales, excelente selección de vinos y la comida era excelente (nunca comí en el restaurante, solo en el bar y el servicio de habitaciones). Excelente personal, servicial, amable y hablaba inglés y portugués. Sublime.
Lujo y confort con el mejor servicio y un entorno inmejorable
Stayed a few days with the entire family for a wedding next door. Luxurious, classic, comfortable and top notch service. Baby friendly, quiet and very comfortable. The bar was great, phenomenal cocktails, great wine selection and the food was great ( never ate at the restaurant, only the bar and room service). Great staff, helpful, kind, and spoke English as well as their Portuguese. Sublime.
The hotel is located on the banks of the Douro river. While walking along the river you can watch the jet-skies flying by. The fantastic design of the hotel is reflected in the thoughtful layout of the hotel gardens with their beautiful lawns, ponds and romantic books.The hotel is truly a hidden gem and the way to get there reflects that - so be prepared for some narrow cobblestone roads and tiny streets before arriving at the gate.
Adorei!!! Fui com o meu marido, mãe, e 2 bebés pequenos e foram super prestáveis a todos os níveis. Super simpáticos e atenciosos, sem dúvida a repetir.
Para 5 estrelas todos teriam de ter igual tratamento e zelar que todos tenham mesmo tratamento inclusive onde estacionam viaturas. Fica mal acreditem.
A nice touch of luxury. We only stayed two nights after five nights on the other side of Porto.
Conheci este hotel através de um casamento realizado no local decoração nota 5 ,limpeza boa mas quem estiver a ver com olhos de ver repara em promenores que com a categoria deste hotel não devia passar ao lado ,a comida era boa ,o pequeno almoço bom mas abaixo da tipologia do hotel ,os funcionários fantásticos seja qual for a categoria ou serviço ,tenho uma critica construtiva a fazer a água quente demora imenso a chegar aos quartos até chegar são litros de água desperdiçada ,e a comunicação de recepção e funcionários dos quartos querem limpar e nunca sabem se o cliente já saiu ou não principalmente com casamento a decorrer ,mas tudo restoé maravilhoso as vistas são lindas aconselho para todo o tipo de ocasião não deixem de visitar vão ficar surpreendidos 😯
Hotel lindíssimo, serviço excelente e com a melhor localização do mundo. VNGaia com pano de fundo o Rio Douro e o magnífico Porto
Amazing location and the staff was excellent! The risotto was really good as well!
Probably the worst hotel night as far as I can remember in the last 15 years, Which is really a shame because the facilities, location and view are great. The room was an authentic SAUNA, literally !!!!!! We were in Vinha Boutique Hotel on 1/07/22, as we were attending a wedding there, that day. When we checked-in, we immediately noticed the A/C was not working properly. We informed at the same moment the luggages guy, which answered us that we needed to give some time so the room could cool down. Didn’t appreciate the answer at first because we noticed it wouldn’t cool down, it was indisputably an A/C problem. Around 30min later, we called the Reception and informed again that there was a problem with the A/C, so that they could solve the situation after we leave the hotel room to the wedding ceremony, because we had just enough time to take a bath and leave to the ceremony (15h30). A lady came anyway to the room while we were preparing ourselves, to inform we needed to close the windows and put the card in next to the door, we told her this is done since we came in the room. We took care to check and re-check the A/C programming several times, to check the windows and the card even before claiming the problem. We have been travelling in 4 different continents, several countries, a LOT of hotels, so believe me programming/using an A/C is not out of this world. When we returned to the room at 2:30-3:00 in the morning after the wedding night, it was not cold at all, not so hot but it was not unbearable, we had to sleep without sheets of course, but it was ok. The worst was yet to come, we woke up during the night 3 or 4 times due to the heat, each hour going and the heat was increasing, it was getting worse and worse, Until we couldn't bear it anymore around 8h - 8h30. We then get up to re-check the A/C control, and can you believe that at that moment the room temperature was 28ºC !!! Yes, 28ºC !!!! While it was well configured at 14ºC (which was the lowest possible temperature). It was much cooler on the terrace of the room, and even on the corridor of the hotel rooms, than in our room. Mind-blowing and unbelievable this was our night in a FIVE STAR HOTEL which we paid the DOUBLE of all others hotels 8-10min from there. We paid 437€ for ONE night so we could have a good night after a good wedding, but was totally the opposite. A shame, and a nightmare after a long and tiring day and night. No other comments possible.
Loved the spa day. I had the mom to be massage and a mini facial and the therapists were really careful and gentle throughout the treatment, super relaxing. I felt truly pampered. The restaurant was really good and the chef changed the menu for my current restrictions. The fish and seafood soup was to die for. Highly recommended it.
Rua Quinta Fonte da Vinha, 383, In Vila Nova de Gaia (Oliveira do Douro), Vila Nova de Gaia, Costa Verde 4430-487, Portugal
