One of the best five stars hotel at Playacar. Huge rainforest style garden, amazing pools and beach. We spent there ten days at 2012, everything was great and unforgetable.
starstarstarstarstar Béla Somlai
Avoid at all cost. Only thing positive about this place is the location. Leaky showers that drench the entire bathroom floor. Rude front desk person manager. Slim man with a Napoleon complex acting like a jail warden instead of a hotel manager. Rooms are often stuffy and mould smelling. You may not get what you booked, zero customer service from the head manager. The other workers had much better manners than him, If you book with air canada make sure you ask for your check out to be closer to when the shuttle picks you up. We had 5 hours in between and didn’t realize. They won’t confirm check out time so make sure you ask ahead or they will charge you ridiculous fees if you miss it by half an hour. But avoid if you can, terrible hosts! We saw the manager arguing with German tourists too.
star Abdul Ahmed
If anybody is trying to find good deals for hotels visit RoomBully. com booked a hotel on there and they had the best rates anywhere!
Thoroughly enjoyed Luis - a marvelous guitar player. He plays a couple of nights a week at the duo resort. Give that man a raise!||The dancers are fabulous! Unfortunately the singers were a disappointment.||Liked that there was no disco - quiet hotel in the evening. Only late night place was the Sports Bar.
starstarstarstarstar lakisha Delaune
Exceptionally clean, the staff are super friendly, always smiling and can't do enough for you. The food is plentiful and there's always lots of variety. I would definitely come back.
starstarstarstarstar Mark Lee
I just recently stayed at this resort and had a beautiful time. I stayed with 5 other family members and we had no complaints. It was always clean and well looked after. It was so nice that it was tropical and animals that were around every day. It made the experience even more enjoyable. The beach is amazing and very close to everything else. The waiter in the buffet that was the best, was Ramon! Thank you Iberostar Tucan for the fantastic accommodations!
starstarstarstar Jillian Hare
this hotel had better days... keep in mind that you are just paying for its location yet you can find better and cheaper options just behind the 5th avenue. they sent us to their building across the street and our card keys didn't work after complaining several times, rooms and pools are old and not very clean, we even found a cockroach in our room. unless you get all inclusive (I think), you have to pay extra for beds in the beach club. do not recommend.
starstarstar Greta R
Awful stay. Don’t be fooled by the photos. They put me up in a building two blocks away that was not part of the hotel. Stay away!
star Leon van Niekerk
Ran down and smelly rooms. Salty water. Arrogant staff at reception. Noisy. Average breakfast.
starstar Ivan Poleshchuk
I would highly recommend Iberostar Tucan Hotel This hotel is 5 stars. The food was amazing, the customer service was extremely responsive. The rooms was very clean (bed was a little hard then we like, but CLEAN), always meeting the needs of their guest. Even though smoking is permitted on property (not in rooms), you couldn't smell it. They cleaned up that very well. The public bathrooms were always spotless, even at the beach and pool area. If I were ever to go back to Mexico, no questions asked would go back here. Always trying to keep quest entertained and busy including young ones. Very tight well oiled run ship.
starstarstarstarstar Tracy Davie
Very nice hotel! Straight on Quinta avenida! Nice kitchen, nice room, nice service. But small pool. Nice cats! Unfortunately we did not attend hotel beach as we went to different place to swim. But I believe hotel beach must be good. Its a pleasure to see every day new origami from towel 😊. Thanks to the staff for our best vacation in Mexico!
starstarstarstarstar Timofey Malyukov
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