excelente lugar, com todos os confortos, excelente limpeza, localização perto do Aurora Airport, o melhor ambiente, preços acessíveis, muito bom atendimento ao cliente e funcionários simpáticos e atenciosos
starstarstarstarstar Orlando Castillo
Excelente hotel e é um mini apartamento tem de tudo, um colchão para os dias frios, uma geladeira, uma mini cozinha, e uma salinha !! Excelente atendimento e preços de hospedagem muito bons !!
starstarstarstar Adal molina
Hotel excelente y es un mini apartamentotiene todo, colchita para dias de frio, refri, mini cocina, míni sala!! Excentente atencion al cliente y precios alojamientos muy buenos!!
starstarstarstar Adal molina
Lugar muito agradável, altamente recomendado.
starstarstarstarstar Omar Lucero
Muy bonito lugar, altamente recomendado.
starstarstarstarstar Omar Lucero
Excelente!! Confortável, central e luxuoso pelo preço !!
starstarstarstarstar Diego Pineda
Excelente!! Cómodo, céntrico y de lujo para el precio!!
starstarstarstarstar Diego Pineda
Lugar ordenado y precioso
starstarstarstarstar Eduardodeleon Guillen
Me parece un lugar muy cómodo, moderno y sobretodo seguro, y con todo a la mano!
starstarstarstarstar Mario Roberto Cajas Sosa
É um excelente hotel. Altamente recomendado. Instalações novas, modernas, bem localizadas, acessíveis a restaurantes e centros comerciais, de fácil acesso e muito seguras. A atenção de sua equipe é fabulosa e pronta para ajudar. Seus quartos são muito confortáveis, excelente limpeza. Muito grato pela hospitalidade.
starstarstarstarstar Alex Tamacas
Es un excelente hotel. Muy recomendado. Instalaciones nuevas, modernas, bien ubicado, accesible a restaurantes y centros comerciales, fácil acceso y muy seguro. La atención de su personal es fabulosa y dispuestos a ayudar. Sus habitaciones son muy cómodas, excelente limpieza. Muy agradecido por la hospitalidad.
starstarstarstarstar Alex Tamacas
Ubicación céntrica. Es cómodo y cuenta con una cocineta equipada con lo básico. En esa zona no se puede encontrará otro hotel de ese tipo con ese precio.
starstarstarstar Shanida Jaén
What a big disappointment. I saw this hotel advertizing for 2 years in Facebook and it really looked nice - so finally wanted to try it out, but it all began with some very big disappointments and unprofessional behavior.
First of all: The location of this hotel in google maps is absolutely wrong - please see on the attached pic: they put it close to 18 Calle - but in reality it is close to 4 Calle - so if you're arriving with Uber or use google maps to direct you to the hotel, you'll be trapped 14 blocks South of the hotel and nobody will help you, because they never heard of this hotel. They're obviously incapable to post their hotel to the right location!
But wait: I'm smart and I can find the phone number in the Internet, because I have a Guatemalan chip and Guatemalan Internet. So I found the phone number and called and connected with my taxi driver to tell him how to find the hotel. The lady at the reception does not answer your question - she's asking for the name of the person who did the room reservation: I tell her, that this is not relevant now - I wanted to know how to get to the hotel. She insists to tell us that check-in cannot be done before 3pm and I get mad and ask, if we please could get the description to go towards the hotel and finally she'll tell us - this is so unprofessional.
Next bad surprise: We arrive at the hotel and she tells us immediately: No check-in before 3pm. I remember all the other hotels in Guatemala City -I never had to wait more than an hour even with early arrival - Suites Terraza Imperial makes me wait from 9am till 3pm - what a bad service! I bet that in 95% of all hotels in the world they would call housekeeping, telling that there was an early arrival and then they would prepare one room - Suites Terraza Imperial is incapable to do such a service and I really have to wait till 2.55pm to get checked in.
Next bad surprise: They request a cash deposit of 425 Quetzales for "I don't know what reason" - I staid in approximately 500 hotels or more in my life and never had to leave any cash deposit!
Upstairs in the room I discover; There's an extremly slow Internet - thanks God - I have my own Internet (as the hotel Internet is not good for any use!).
I want to sit down at the only table and use my laptop - there's no electrical outlet - not close to the table, not in the whole room - I have to unplugg the TV and channel box in order to plug my laptop in or charge my phone - what? No electrical outlet in the whole room - how ridiculous!
There's one single pillow in a king-size bed and there's no brush to clean the toilet - it is all one big disappointment. They got a new customer today due to their advertizing in FB but they lost this new customer already the first day of his stay - it's all too unprofessional and poor service, and I'll be happy to go back to my ordinary hotel rooms in good hotels of Guatemala City and will never set a step into Suites Terraza Imperial.
star Albrecht Wag
Cool center
starstarstarstarstar cristian esau rodriguez
excelente lugar, con todas las comodidades, excelente limpieza, ubicación cercana al Aeropuerto Aurora, el mejor ambiente, precios accesibles, servicio al cliente muy bueno y su personal amable y atento
starstarstarstarstar Orlando Castillo
Good price, nice design, new and super clean. I will come back for sure
starstarstarstarstar Leandro Soto
Best new hotel that stayed on. Congratulations. Looking forward to be back.
starstarstarstarstar gonzalo cordova
This review is more for the service of the "hotel" and the charges they make until you check-out. This is not adding that they make you feel like you are a criminal. In any case, if you want surprise charges and feel like you have done something wrong when it should be the other way around, GO FOR IT!
star Alejandro Martinez
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