I have been a loyal Marriott Rewards member for years. Staying on average 100 nights a year. I had done a mobile check-in for a 3 night stay 48 hours in advance. I had a change of itinerary and ended up arriving to the hotel a day later. However, kept my reservation in tact.
Upon arrival. They said that they could not find my reservation. I showed the app on my phone and it clearly showed me checked in. The manager told me that I needed to rebook and pay additional. I had shown the app along with the reservation. After about 15 minutes of back and forth, they finally allowed me to receive keys to the room I had paid for.
The manager did not apologize or admit fault. When I contacted the hotel to assist in this matter, they made an excuse on system malfunction and provided no support.
The lobby of the hotel is nice, however the rooms themselves are severely out dated. The location is also pretty terrible and near a lot of construction. The staff provides very little assistance. I would definitely not recommend staying here. I am shocked their overall review is so high here. STAY AWAY.
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star Robin Mehera
Very friendly staff. Great breakfast. Rooms are a nice size and very comfortable. Although very clean all round the bathrooms could use an upgrade. (Shower is in the tub). Location is perfect for business but vacation wise the night life is about 6 miles away.
starstarstarstar Ridwaan Vawda
I attended a press conference at this hotel and the conference rooms where great and the staff very welcoming.
The decorations are very prestigious and you can enjoy the different services that the hotel has to offer.
There are a lot of areas where you can relax and all the ground floor is a smoking are.
There are different restaurants and coffee shops. The prices are a little bit expensive as you can expect from a five star hotel but there are still worth it.
The food and the beverage served during the press conference where of very high quality and the quantity was more than sufficient.
I will update this review as soon as I get the chance to explore this hotel.
starstarstarstarstar Sami Lamrani
The hotel is beautiful and well located. The staff was welcoming since day 1 and very helpful specially in the outlets. The food was delicious and there was a variety of dishes. The breakfast was excellent and I enjoyed my drink at the patio bar. I enjoyed my stay and i recommend this hotel!
starstarstarstarstar jas
Very nice rooms. Great breakfast. We had a technology conference here. No power issues! And we use a lot of people. Audio visual systems work well. Support staff from the hotel was always present. Catered to our guest. Easy check in check out. Amazing pastries for breakouts and breakfast. Really have with the overall experience.
starstarstarstarstar Frank M
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