The rooms were beautiful and most came with a decent view, the linens and soaps were soft and wonderful. I was slightly disappointed with the pool as the jets were not working in the hot tub and the lady who is working at the pool was not the kindest when telling us to wear shower caps to be in the pool. the caps also fall off and are completely pointless to wear and don't provide any additional hygiene to the pool.I made reservations for dinner, the gentleman who took the reservation made sure to decorate the table for my birthday which I thought was special and kind. The man who served the table was kind, efficient and allowed us to split the bills so we could all pay our own. The food was reasonably priced, good portions and a lovely space. It was my second time eating there and I was not disappointed.Upon checking out, the lady who helped me (Dora I believe her name was) noticed that it was my birthday and wished me a special day and gave me a beautiful gift of green tea.We were all treated very well and the Shangri-La did not disappoint! Hada wonderful stay and would book your hotel again in the future :) Os quartos eram lindos e a maioria vinha com uma vista decente, os lençóis e sabonetes eram macios e maravilhosos. Fiquei um pouco desapontado com a piscina porque os jatos não estavam funcionando na banheira de hidromassagem e a senhora que está trabalhando na piscina não foi a mais gentil ao nos dizer para usar toucas de banho para estar na piscina. as tampas também caem e são completamente inúteis de usar e não fornecem nenhuma higiene adicional à piscina.Fiz reservas para o jantar, o senhor que fez a reserva fez questão de decorar a mesa para o meu aniversário que achei especial e gentil. O homem que serviu a mesa foi gentil, eficiente e nos permitiu dividir as contas para que todos pudéssemos pagar as nossas. A comida era com preços razoáveis, porções boas e um espaço encantador. Foi a minha segunda vez comendo lá e não fiquei desapontado.Ao fazer o check-out, a senhora que me atendeu (acho que era Dora) percebeu que era meu aniversário e me desejou um dia especial e me deu um lindo chá verde de presente.Fomos todos muito bem tratados e o Shangri-La não decepcionou! Tivemos uma estadia maravilhosa e reservaríamos seu hotel novamente no futuro :)
starstarstarstar Taryn Kovic
Had a good experience during check in the staff was courteous which make me feel comfortable. Requested for a king size bed, but given single bed link together, wanted a smoking but was not ready needed to wait for one and a half hour so decided to have none smoking room since I was tired after travelling, while front desk told me they will change my room when the room is available. But nothing happened throughout my stay even though they saw me coming just to smoke frequently. First night room service was poor, food was serve warm and the plate was cold. Food standards was up and down. Only thing that was great was the housekeeping. Tivemos uma boa experiência durante o check-in, a equipe foi cortês, o que me fez sentir confortável. Solicitado por uma cama king size, mas dado um link de cama de solteiro juntos, queria fumar, mas não estava pronto precisava esperar uma hora e meia, então decidi não ter nenhum quarto para fumantes, pois estava cansado depois de viajar, enquanto a recepção me disse que eles mudará meu quarto quando o quarto estiver disponível. Mas nada aconteceu durante a minha estadia, embora eles me vissem vindo apenas para fumar com frequência. O serviço de quarto da primeira noite era ruim, a comida era servida quente e o prato estava frio. Padrões de alimentos foi para cima e para baixo. A única coisa que foi ótima foi a arrumação.
starstar Son Min
Minha estadia desta vez, no geral, é muito boa, mas há algumas pequenas coisas que quero dizer: 1. A porta da casa não é fácil de fechar, e você tem que empurrá-la com força para ter certeza de que está boa. Eu a encontrei uma vez quando voltei para o meu quarto depois do café da manhã, e a porta se abriu com um empurrão do meu mão. 2. Ao dormir à noite, o som do ar condicionado tem um leve som fricativo metálico, o que faz com que as pessoas durmam muito inquietas. 3. Devido ao grande número de pessoas que ficam juntas desta vez, temos que reservar um quarto privativo com o restaurante para o dia seguinte depois de terminarmos o café da manhã todos os dias, mas mesmo que o façamos, o quarto privativo é ocupado por dois ou três dias. Não parece ser de qualquer utilidade. Embora tenha sido resolvido sem problemas depois, parecia que eu tinha que tentar a sorte todos os dias com o café da manhã.
starstarstarstar Liu Jon
Fantastic experience! Especially when we called the front desk for service, they addressed us by our namse! The breakfast there was also one of the best among the 5 starts hotels we have stayed, offering a variety of choices including traditional local delights! 10/10 experience! Experiência fantástica! Especialmente quando ligamos para a recepção para o serviço, eles nos abordaram pelo nosso nome! O café da manhã também foi um dos melhores entre os hotéis 5 estrelas que já ficamos, oferecendo uma variedade de opções incluindo delícias tradicionais locais! Experiência 10/10!
starstarstarstarstar Shen Hao
Everything was pretty good. I only had a little bit of a problem with the guest room that I stayed in (1551). This room was quite cold, especially in the bathroom. I think it may have been because this was a corner room, but i couldn't feel any heat in the bathroom. When i ordered room service I wasn't given an napkins or butter for the bread or French toast. But overall I thought the staff service and facilities were great. I would stay in Shangri-La hotel again. Tudo estava muito bom. Eu só tive um pequeno problema com o quarto de hóspedes em que fiquei (1551). Este quarto estava muito frio, especialmente no banheiro. Acho que pode ter sido porque este era um quarto de canto, mas eu não conseguia sentir nenhum calor no banheiro. Quando pedi o serviço de quarto, não me deram guardanapos ou manteiga para o pão ou torradas. Mas, no geral, achei que o serviço e as instalações da equipe eram excelentes. Eu ficaria no hotel Shangri-La novamente.
starstarstarstar Goldie Wan Kenobi
Esta é uma viagem de quatro dias a Qingdao que organizei temporariamente, mas fiquei agradavelmente emocionada com a hospitalidade e o entusiasmo da equipe de todo o hotel. Check-in: Depois de entrar na porta, a gerente do lobby Cynthia viu que estávamos esperando na fila para o check-in e correu para nos convidar para sentar na recepção de membros de alto nível, perguntou cuidadosamente sobre nosso itinerário e necessidades e rapidamente se inscreveu para o cartão de quarto, a fim de nos dar uma melhor O exame físico da acomodação também atualizou o tipo de quarto, e eu cuidadosamente escolhi um quarto com uma boa orientação. Embora eu tenha reservado um quarto em um site de reservas gerais, fiquei agradavelmente surpreso ao receber uma recepção no estilo VIP, o que fez desta viagem leve um começo muito bom. . Dona da Casa: Eu realmente quero parabenizar a senhorita Huang Yanqiu que limpou nosso quarto em 9 de dezembro e a senhorita Han Yanhong em 10 de dezembro. Eu vi as pequenas notas pensativas das duas governantas, e a muito atenciosa senhorita Huang Yanqiu olhou para o meu amor A fruta, saquinhos de chá e água mineral preparados especialmente para nós pela Bubble Tea, fiquei tão emocionada que tirei uma foto e postei na rede social.O texto manuscrito é muito quente. Café da manhã: Pedi cappuccino quando entrei pela segunda vez no restaurante, não esperava que a senhora que se sentou no segundo dia me perguntasse, senhorita, você ainda bebe cappuccino hoje? Fiquei atordoado, não posso dizer o quanto estou surpreso, estou tão impressionado! ! A sensação de ser valorizado e lembrado. E o supervisor de Yipintang partiu de manhã. Depois de saber que teríamos que pegar o vôo da tarde depois do café da manhã, preparamos especialmente uma pequena refeição para nós. Não sabíamos o que dizer. Eu viajo quase centenas de vezes todos os anos e já fiquei em muitos hotéis de 5 estrelas, mas é inesquecível que tantos funcionários excelentes estejam concentrados em um hotel. Obrigado por nos proporcionar uma experiência de acomodação tão calorosa e bonita. bem-vindo de alguns. Lutei por um tempo antes de Westin e Shangri-La, mas essa experiência maravilhosa me fez saber que fiz a escolha certa, obrigado, definitivamente voltarei no futuro.
starstarstarstarstar Ceci yeung
Algumas pessoas dizem que uma equipe excelente é a jóia do hotel. Temporariamente decidiu ir a Qingdao para comemorar o aniversário de seu pai e reservar Qingdao Shangri-La pela primeira vez. Felizmente, entrei em contato com Gina. Desde a ajuda entusiástica para responder às perguntas de viagem antes do check-in, até o arranjo adequado da sala, a preparação cuidadosa da surpresa de aniversário, ficamos muito emocionados, superando muito as expectativas para o hotel. Acho que esse também é o epítome do excelente nível de serviço do hotel.A equipe da sala de café da manhã é igualmente proativa e entusiasta, deixando-nos lembranças inesquecíveis. Por fim, gostaria de agradecer ao hotel pelos cuidados com os hóspedes e pelo grupo com seus membros. Por esse motivo, sempre tem uma bondade e boa vontade especiais em relação ao Shangri-La Hotel. Ansioso para encontrar na próxima vez.
starstarstarstarstar Yuda Wei
Algunas personas dicen que los empleados excelentes son la joya del hotel, y lo dan por sentado. Temporalmente decidió ir a Qingdao para celebrar el cumpleaños de su padre y reservar Qingdao Shangri-La por primera vez. Afortunadamente, me puse en contacto con Gina. Desde ayudarme calurosamente a responder preguntas de viaje antes de quedarme, organizar la habitación correctamente, y preparar cuidadosamente la sorpresa de cumpleaños, nos conmovió mucho, superando con creces nuestras expectativas para el hotel. Creo que este es también el epítome del excelente nivel de servicio del hotel. El personal en la sala de desayuno es igualmente proactivo y entusiasta, dejándonos recuerdos inolvidables. Finalmente, me gustaría agradecer al hotel por el cuidado de sus huéspedes y el cuidado del grupo por sus miembros. Por esta razón, siempre tiene una especial amabilidad y buena voluntad hacia Shangri-La Hotel. Esperamos vernos la próxima vez.
starstarstarstarstar Yuda Wei
I noticed that you used the word of "A spacious bathroom" in the room description. Please do step into the guest room and take a look at the bathroom. I can't believe that the smallest bathroom I used was actually in Shangri-La.
At least you can remove these words about bathroom in room description so guests can choose another room.
Other than that, I was satisfied with the room. The new decoration is pretty good for such old building.
starstarstarstar Weicheng Gao
I have stayed in a number of Shangri-La properties and similarly branded hotels before, but I have never experienced service that so exceeded my expectations as what we received in our recent stay at the Shangri-La Qingdao.
The purpose of our visit was to celebrate my girlfriend's birthday, and to get out of Beijing for the first time since the implementation of travel restrictions because of Covid-19. Just about everyone we met at the hotel treated us as if we were the only guests there, including the housekeeping staff that made up our room even on the day we were to check out (we had a late check out thanks to my Jade membership). I've literally never seen that before in a hotel.
But I would like to reserve special recognition for Wallance, the assistant F&B manager who went significantly out of his way - including gaining the participation of several other staff - to make sure my girlfriend had a birthday weekend she wouldn't forget. From packing a to-go breakfast for her when she slept in our first morning, to delivering a cake to our room with 4 other staff while singing happy birthday, he consistently found creative ways to delight us. I work in the service industry myself and so while I try not to be too demanding when traveling for myself, I nevertheless can recognize the effort it takes to create a truly spectacular guest experience. I am so, so impressed with Wallance, Vincent and the whole F&B team.
I'd also like to give a special shout-out to Kenta, the Valley Wing manager who also made us feel as if we were the most important people in in the hotel. From check-in to check-out, this was truly a special experience. Well done!
I have already recommended this hotel to several of my colleagues, some of whom have already said they plan to follow my advice. For their sake, I certainly hope that they do.
starstarstarstarstar John Beck
What a pleasant surprise to see how well this hotel has become so different and so good. While the price value is excellent, the service is impeccable.
starstarstarstarstar Kenneth Chun Hung Yu
Location is great, right next door to a big shopping mall. Rooms r spacious n clean, amenities r plenty. Best hotel in town.
starstarstarstarstar Jo Chee
como siempre muy buen servicio. Gracias.
starstarstarstarstar Alejandro Ugas NuÑez
Everything was pretty good. I only had a little bit of a problem with the guest room that I stayed in (1551). This room was quite cold, especially in the bathroom. I think it may have been because this was a corner room, but i couldn't feel any heat in the bathroom. When i ordered room service I wasn't given an napkins or butter for the bread or French toast. But overall I thought the staff service and facilities were great. I would stay in Shangri-La hotel again. Todo estuvo bastante bien. Solo tuve un pequeño problema con la habitación de huéspedes en la que me alojé (1551). Esta habitación estaba bastante fría, especialmente en el baño. Creo que puede haber sido porque era una habitación en la esquina, pero no podía sentir el calor en el baño. Cuando pedí al servicio de habitaciones, no me dieron servilletas ni mantequilla para el pan ni las tostadas francesas. Pero en general, pensé que el servicio del personal y las instalaciones eran excelentes. Me volvería a alojar en el hotel Shangri-La.
starstarstarstar Goldie Wan Kenobi
Fantastic experience! Especially when we called the front desk for service, they addressed us by our namse! The breakfast there was also one of the best among the 5 starts hotels we have stayed, offering a variety of choices including traditional local delights! 10/10 experience! Fantástica experiencia! ¡Especialmente cuando llamamos a la recepción para pedir servicio, se dirigieron a nosotros por nuestro nombre! El desayuno allí también fue uno de los mejores entre los hoteles de 5 estrellas en los que nos hemos alojado, que ofrece una variedad de opciones que incluyen delicias locales tradicionales. 10/10 experiencia!
starstarstarstarstar Shen Hao
We visited Shangri-la, Qing Dao recently and it was a pleasant stay. The room was huge with very big space and comfortable bed. The bathroom was very large with separate shower room and bathtub. My daughter at age of 2 trying hard to jump into the bathtub when she saw it 😁Furthermore, their breakfast at cafe Yum has good spread of food and all of our family enjoyed ourselves. I especially enjoyed the tea time service in their lounge. The food was delicately some and yummy😋.All the staffs were very welcoming and displayed good customer service. The front desk staff and their manager-Mr Ryan and Mr Kento were very friendly and shown their hospitality well.Another added bonus point was the Chinese restaurant- Shang palace, it was nicely and elegantly decorated with good quality of Chinese cuisine.Overall, we had a very pleasant stay and wish to return to the hotel one day whenever we have the chance.
starstarstarstarstar Tan Yee Yin
Awesome experience. Convenient location.
The food from restaurant is great, all staffs are super friendly.
Easy to make reservations and arrangements for everything.
Definitely will go back again for next stay in Qingdao.
starstarstarstarstar Michael Chen
Fantastic experience! Especially when we called the front desk for service, they addressed us by our namse!
The breakfast there was also one of the best among the 5 starts hotels we have stayed, offering a variety of choices including traditional local delights! 10/10 experience!
starstarstarstarstar Shen Hao
Everything was pretty good. I only had a little bit of a problem with the guest room that I stayed in (1551).
This room was quite cold, especially in the bathroom. I think it may have been because this was a corner room, but i couldn't feel any heat in the bathroom.
When i ordered room service I wasn't given an napkins or butter for the bread or French toast.
But overall I thought the staff service and facilities were great. I would stay in Shangri-La hotel again.
starstarstarstar Goldie Wan Kenobi
Had a good experience during check in the staff was courteous which make me feel comfortable. Requested for a king size bed, but given single bed link together, wanted a smoking but was not ready needed to wait for one and a half hour so decided to have none smoking room since I was tired after travelling, while front desk told me they will change my room when the room is available. But nothing happened throughout my stay even though they saw me coming just to smoke frequently. First night room service was poor, food was serve warm and the plate was cold. Food standards was up and down. Only thing that was great was the housekeeping. Tuve una buena experiencia durante el registro, el personal fue cortés, lo que me hizo sentir cómodo. Solicité una cama tamaño king, pero dado que la cama individual estaba unida, quería una habitación para fumadores pero no estaba lista, necesitaba esperar una hora y media, así que decidí tener una habitación para no fumadores ya que estaba cansado después de viajar, mientras que la recepción me dijo que ellos cambiaré mi habitación cuando la habitación esté disponible. Pero no pasó nada durante mi estadía a pesar de que me vieron venir solo para fumar con frecuencia. El servicio de habitaciones de la primera noche fue deficiente, la comida se sirvió caliente y el plato estaba frío. Los estándares de comida subían y bajaban. Lo único que fue genial fue el servicio de limpieza.
starstar Son Min
The rooms were beautiful and most came with a decent view, the linens and soaps were soft and wonderful. I was slightly disappointed with the pool as the jets were not working in the hot tub and the lady who is working at the pool was not the kindest when telling us to wear shower caps to be in the pool. the caps also fall off and are completely pointless to wear and don't provide any additional hygiene to the pool.I made reservations for dinner, the gentleman who took the reservation made sure to decorate the table for my birthday which I thought was special and kind. The man who served the table was kind, efficient and allowed us to split the bills so we could all pay our own. The food was reasonably priced, good portions and a lovely space. It was my second time eating there and I was not disappointed.Upon checking out, the lady who helped me (Dora I believe her name was) noticed that it was my birthday and wished me a special day and gave me a beautiful gift of green tea.We were all treated very well and the Shangri-La did not disappoint! Hada wonderful stay and would book your hotel again in the future :) Las habitaciones eran hermosas y la mayoría tenía una vista decente, las sábanas y los jabones eran suaves y maravillosos. Me decepcionó un poco la piscina ya que los chorros no funcionaban en la bañera de hidromasaje y la señora que trabaja en la piscina no fue la más amable cuando nos dijo que usáramos gorros de ducha para estar en la piscina. las tapas también se caen y son completamente inútiles de usar y no brindan ninguna higiene adicional a la piscina.Hice reservas para la cena, el caballero que tomó la reserva se aseguró de decorar la mesa para mi cumpleaños, que pensé que era especial y amable. El hombre que sirvió la mesa fue amable, eficiente y nos permitió dividir las cuentas para que todos pudiéramos pagar las nuestras. La comida tenía un precio razonable, buenas raciones y un espacio encantador. Era la segunda vez que comía allí y no me decepcionó.Al salir, la señora que me ayudó (Dora creo que se llamaba) notó que era mi cumpleaños y me deseó un día especial y me dio un hermoso regalo de té verde.A todos nos trataron muy bien y el Shangri-La no decepcionó. Tuve una estancia maravillosa y volvería a reservar su hotel en el futuro :)
starstarstarstar Taryn Kovic
La HISTORIA del ..... SANGRI- LAHotelQINGDAO ,China.LaAMISTAD y el buenSABORsiempreperdura en el TIEMPO Gràciasmarcel
starstarstarstarstar Marcelino Freixas
Nice hotel, good facilities, great rooms and amenities. The staff were super-friendly and most spoke excellent English. I would like to give Ms Dora Pan a special mention. She was super-polite, very friendly and helpful! Thanks Dora and the whole team. I will definitely stay at the hotel again on my next visit to Qingdao.
starstarstarstarstar Iain Brymer
Had a good experience during check in the staff was courteous which make me feel comfortable. Requested for a king size bed, but given single bed link together, wanted a smoking but was not ready needed to wait for one and a half hour so decided to have none smoking room since I was tired after travelling, while front desk told me they will change my room when the room is available. But nothing happened throughout my stay even though they saw me coming just to smoke frequently. First night room service was poor, food was serve warm and the plate was cold. Food standards was up and down. Only thing that was great was the housekeeping.
starstar Son Min
The rooms were beautiful and most came with a decent view, the linens and soaps were soft and wonderful. I was slightly disappointed with the pool as the jets were not working in the hot tub and the lady who is working at the pool was not the kindest when telling us to wear shower caps to be in the pool. the caps also fall off and are completely pointless to wear and don't provide any additional hygiene to the pool.
I made reservations for dinner, the gentleman who took the reservation made sure to decorate the table for my birthday which I thought was special and kind. The man who served the table was kind, efficient and allowed us to split the bills so we could all pay our own. The food was reasonably priced, good portions and a lovely space. It was my second time eating there and I was not disappointed.
Upon checking out, the lady who helped me (Dora I believe her name was) noticed that it was my birthday and wished me a special day and gave me a beautiful gift of green tea.
We were all treated very well and the Shangri-La did not disappoint! Had a wonderful stay and would book your hotel again in the future :)
starstarstarstar Taryn Kovic
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