Great hotel. Was a really pleasant experience. Breakfast had good options and the outside area with views to the sea just makes a great start of the day. Beach is almost exclusive to the hotel but not the best spot to swim due to rocks. Outdoor pools were good. Would be better to have one with greater depth than 1.60m. Spa are with indoor pool was phenomenal. Would definitely stay here again if I come back.
starstarstarstarstar Fernando Salgado
Had a great stay at the hotel. Came for my birthday with my partner and the staff has made sure our stay was very special. Even got a little present for womens’ day on arrival which has literally made my day. Food was delicious and the staff were super friendly and lovely, cannot say a bad thing about anything. Loved every second of our stay. The hotel garden was beautiful and the entrance to the beach just made is even more incredible!
starstarstarstarstar K P
Upon arriving , the hotel staff were not friendly . I think this was discrimination due to my skin tone and them not feeling warming towards me because of their narrow mindedness . I asked about hotel facilities and was given a piece of paper , there was no form of rapport building , no attempt made . These staff members had made their mind up about giving me an ignorant approach and the bare minimum service . Each and every time I passed the reception , there was no greeting or smile .
Review of room / facilities : Not worthy of a 5* and was surprised they hold a 5* rating and have proudly put it on their reception wall . Facilities very basic , outside pool kids paddle pool size , indoor pool was mediocre and although they say it is free , you will be forced to pay €5 for a swimming cap . There is very strange smell coming from the drains of the shower and the views are deceiving on the images shown on websites , there is barely a sea view available at the hotel because they have 15ft palm trees everywhere blocking any possible view . I stayed for four nights at this hotel and upon checking out , I was not even asked about how my stay was . The only question that was asked is about their mini bar extras and a half hearted thank you and goodbye . If you are someone who is ethnic and Muslim ,avoid this hotel as you will not be welcomed or feel like your custom/money is appreciated here . This is the first time I have left a review on a hotel but felt it was very necessary to make others aware that this is not a pleasant hotel .
star Amar Dhillon
We go here every year now as it's so reliable. Staff are warm and welcoming. Food is amazing and if you request they provide excellent vegan meals. Clean tidy and hygienic. Kids friendly. Lots of space to explore and have fun. Beach a few minutes away.marine is 20 mins walk and has some nice cafes, restaurants and entertainment for the family.
starstarstarstarstar Lloyd Connors
Stayed here for 3 nights and loved every minute. Location is amazing, literally a 2 minute walk down the back steps to the beach. The food was incredible with a great mix so there was always something different to try. The sushi bar was fantastic too. Beautiful pools for when you wanted a break from the beach. Really friendly staff who really made us feel welcome.
starstarstarstarstar thomas woods
Estuvimos 3 días y conseguimos disfrutar de estancia tranquila, con bastante espacio y nada masificado.
starstarstarstarstar Ramiro García Salazar
Modern, big and clean. The rooms are large and kept spotless. Extras included are slippers and housecoats, 2 espresso coffee capsules a day and our own machine and a fresh bottle of water daily. Breakfast has a wide variety of choices. The service lets this place down badly though. For the price you would not expect to wait almost an hour at lunch time for a pizza, or 45 minutesin the evening for a beer. Although some of the staff are excellent the majority give the impression they dont want to be there and you feel that any request is an inconvenience to them. Although clean and impressive looking it has zero atmosphere and there are many places half the price of this place that i would rather stay.
starstarstar Mark Learmont
We stayed here for a week in June 2021. arrived at 11 am and they wouldn’t check us in until 3 pm.Finally at 3 pm they checked us in, but they were trying to give us the wrong room as we booked a sea view room and the travel agent mistakenly cancelledour booking. After discussion w the reception and showing them our confirmation of a sea view room, they finally gave us the room we originally booked for. Nice big rooms, and great Location. Walking distance to Albufeira Marina and about 8-10 Mins taxi ride to old town. Walking distance to the beach and some trekking area just off the property.Although it seems to me, they are trying to have a minimalist „zen“ vibe and architecture, The ala carte restaurant could do a bit of improvement when it comes to ambience to add to the dinning experience.It feels so „dry“ and lacking of character.All in all we had a nice relaxing holiday.
starstarstar Maria B
Pros: friendly staff, nice swimming pool.
Cons: terrible food for a 5 star hotel, the quality of the construction is poor - low sound insulation so you can hear all your neighbors and every 10-20minutes the room vibrated (we complained but got no explanation… we suspect it was the plumbing) - and the WIFI is terrible.
starstar Miguel Tolda
Hotel muito bom, com uma area envolvente espetacular e funcionários 5 estrelas. Hotéis NAU são sem dúvida uns dos meus preferidos.
starstarstarstarstar Pedro Leal
Pontos fortes: *limpeza *localização * pessoalPontos fracos *net nos quartos quase inexistente * iluminação deficiente * buffet do jantar muito pobre.Poucaescolha e a qualidade também não é nada de especial * não tem animação diária
starstarstar Ana Patricia de Bastos Lemos tixa
No es un hotel de 5 estrellas. He Estado en hoteles de 4 estrellas mucho mejor. Los desayunos y las comidas en general eran bastantes escasos. No había algo tan básico con leche de soja o leche sin lactosa. La zona de la piscina no guarda las medidas covid. No existe apenas distancia entre los clientes. El hotel tenía dos restantes, además del pool bar, los cualesestaban cerrados y nopudimos hacer uso de ellos. El personal de recepción bastante seco y sin esforzarse en hablar tu idioma o explicarte bienlas cosas. Lamentable en un hotel de categoría superior. No volvería.
starstar Rocio Sagasta Ferraro
Muy bien situado. Muy espacioso con lo que a pesar de haber muchos clientes, estas tranquilo. Medidas Covid perfectas y respetadas. Desayuno y cena muy buenos. Amabilidad total de los trabajadores. Habitaciones muy amplias. Resumen EXCELENTE
starstarstarstarstar Fernando Menendez Vallina
instalações novas e super conscientes da limpeza e das medidas anti Covid. O pessoal do hotel é muito simpático e atencioso. Pequeno almoço muito bom.
starstarstarstarstar Pedro Gomes
Location is outstanding and the hotel is very good. Service is not excellent- some of the staff is really nice and capable, some other staff members not really- as they clearly lack experience.
Some “lowlights” include: 1)serving rose wine that was far from being fresh, 2) the not so nice staff from the spa and 3) service in the swimming pool bar is extremely slow; 4) maintenance and cleaning is not at 5starts level
In terms of highlights: 1) staff is in general very friendly (even if some times not so capable); 2) swimming pools are really great; 3) food is of good quality
Overall a good experience, but not an outstanding hotel.
starstarstarstar Ricardo Azenha
Muito mau. O quarto cheirava a fossa. Fiquei no quarto 228, na data 29/07 a 05/08. Fiquei desagradado, por não terem sequer falado connosco após 4 reclamações feitas na recepção
star Pedro Santos
Hotel a 2 minutos da praia, agradável, áreas dos quartos muito boas, decoração simples mas confortável, boa limpeza. 5 estrelas.. muito bom para se passar umas férias descontraídas.
starstarstarstarstar Bruno Luz
Adoramos tudo!🤩 Especialmente a forma como fomos tratados por todo o staff, em particular o staff do pequeno-almoço/jantar. Foram incansáveis connosco e com o nosso bebé. Prestáveis, profissionais e muito afáveis. Boa comida, segurança e tranquilidade. Recomendo muito e espero voltar!
starstarstarstarstar Raquel moreira
O hotel possui excelentes condições, os quartos são extremamente amplos, bem insonorizados e cumprem a exigências higiénicas básicas bem como aquelas impostas pela pandemia. Os pequenos almoços são de grande variedade e qualidade e muito bem organizados, evitando aglomerados. O restaurante fado apresenta uma carta simples mas de ambas ocasiões nas quais jantei no mesmo fiquei surpreendido pela qualidade das refeições servidas, doses apropriadas, muito bem confeccionadas e com apresentação típica de alta cozinha. Tudo isto por preços comedidos: ~20€ por pessoa. Os espaços envolventes estão muito bem cuidados, com 3 piscinas exteriores climatizadas e acesso privado e direto à praia (esta última pública). Adicionalmente o hotel não esquece também os detalhes, o meu pai fazia anos e quando voltámos ao quarto ao fim do dia fomos contemplados com uma deliciosa tarte e espumante para acompanhar. Dito isto, e sem retirar à experiência, julgo que no que ao mobiliário dos quartos concerne algum já beneficiaria de uma requalificação, nomeadamente tampos de mesas riscadas e o mecanismo de algumas portas de armários danificado (sem comprometer a sua funcionalidade). Mas como digo, meros detalhes que não retiram, em absoluto, à fantástica experiência.
starstarstarstarstar Miguel
Very pleasant setting. Staff is very friendly, great views, great private beaxh...what's not to like?
starstarstarstarstar Ofer Vilenko
I wish I could keep this place secret.
My favorite hotel in the World so far. Calm, great location, good food, friendly staff, good size rooms, easy-going, and the list goes on.
I have no fault. Been there twice already.
The garden is amazing and spotless, and the view is gorgeous
starstarstarstarstar Stephan B.L
Absolutely shocking experience at this hotel.
Its not 5 stars and I'm not sure how it received that rating. For the price of the hotel I would expect a lot more and not being charged for everything that I possibly could be at extortionate prices. A handful of staff were very nice but most were unhelpful and miserable.
The atmosphere was very dreary which is not what you expect whilst on holiday. Upon entering the reception we were instantly met with a feeling of dread and stood waiting to be checked in for over 20 minutes without a welcome. The entire time we spent in the hotel was tainted by the staff being more interested in making sure you paid straight away rather than focusing on your actual experience.
The only thing that saved our hotel experience was the lovely spa. The receptionists were lovely and the spa facilities were second to none.
There is great potential for this hotel, however the execution just was not there. I have never written a bad review before but I feel I must write one for this hotel because people need to know.
The main point being that the price does not justify the experience. I would not recommend this hotel.
star Jamie Hiney
The hotel grounds and pool area are absolutely stunning! I really enjoyed my 5 nights here, and I wish I could have stayed longer! The breakfast was okay, for a 5 star hotel there should have been more choices available for a hot breakfast. The beach is accessible from the back of the hotel which was perfect. It does get quite busy by the pools in the afternoon so sometimes it was hard to found a sun bed but the pool staff were always on hand to help. I recommend this hotel to anyone looking for a luxury restful and chilled out break, with the beach right on your doorstep! The town is only a short 10 minute drive away.
starstarstarstarstar Abeera
Simpatia dos funcionários, excelente atendimento, enorme dinâmica nos pequenos-almoços e jantares (estive em regime meia pensao). A qualidade e variedade da comida é excelente!! Parque de estacionamento coberto e um acesso a praia super fácil e direto. Uma equipa com uma boa organização mas notava-se que estavamos em epoca baixa e em momento covid pois só existia equipa de restauração no bar da zona envolvente da piscina e nao houve eventos. Quarto impecável com vista para o Mar incrivel!! Serviço de limpeza super profissional e muitos cuidados com a higiene. Todos os profissionais foram magnificos em explicar a todos os hospedes as regras devido a situaçao do covid. Um hotel sem duvida 5*. Altamente recomendável!
starstarstarstarstar Tiago Filipe
Brilliant hotel. The reception team and the staff as a whole were highly professional and attentive. The rooms are excellent and the beach is captivating.The only downfall was that when i stayed over a year and a half ago it was very quiet therefore the all inclusive option wasnt available and we were made to have a set menu within the hotels restaurant for the duration of our stay however the chef was very good.
starstarstarstarstar H A K
Muy recomendable, vistas al mar maravillosas, buenos servicios y cama y ducha maravillosas.
starstarstarstarstar Papick Lozano
Buen trato y buen servicio, ubicado en una zona preciosa
starstarstarstarstar Ivan Lopez
Precioso hotel, buenas instalaciones y servicios de primera, muy buena opción para alojarse en el algarve, volveremos y lo recomiendo al 100%.
starstarstarstarstar Pablo Cumi83
En tiempos de covid 19......el hotel está bien organizado....buena cocina....cercano a la playa y todo a un buen precio
starstarstarstar Alejandro Oscar Marchi
Muy buena atención personal muy amable, hermoso lugar y habitaciones. El desayuno es excelente, recomiendo incluirlo en su alojamiento porque es muy variado y se podría desayunar allí todos los días ya que su calidad es muy superior a lo que se conseguiría en la zona. Me gustó mucho la música en vivo por la noche. Ya quisiera repetir!
starstarstarstarstar Yoraima Quiñones
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