Nobody showed us to our room upon arrival. Should that not be natural in a 5 star hotel? rooms are nice but service is terrible
starstar M.
Very nice hotel and event space, as well there is a gallery at the basement you may visit good events and modern excellent exhibits. I love to see the Kremlin from roof restaurant. One of the nicest hotels downtown of Moscow.
starstarstarstarstar Anton Chupilko
Legendary, iconic, significant. An absolute must stay, must see, must visit hotel in the heart of Moscow. Spa area is a magnificent retreat for body & soul.
starstarstarstarstar Maria Melentieva
Very great hotel. Staff are the best and available everywhere for help and greeting. Room was spacious and well furnished and all controlled by a small device for lights and curtains. Bathroom was great a good shower and a bathtub. Breakfast area is small and breakfast is average and can be improved. Would like to thank the house keeping for finding my forgotten items in the safe.
Will go there again
starstarstarstarstar Ahmad F. Shiddi
Last month i traveled to Moscow and found a nice deal in Ritz hotel .
Generally, the hotel is good, the room was nice, the pool amazing and the breakfast was great.
BUT!!!! - the service was under the expectation, I ordered a weekend with breakfast but when I arrived at the hotel reception they told that they don't see that although I presented my voucher that includes breakfast, they told me that they will check and will get back to me , after few hours when i came back i couldn't find that girl that promised me to check that and i had to explain once again and again they told me that they will check and will update me and over and over again, no one got back to me . I SPENT more than 3 hours by explaining that i made a reservation with breakfast and the team insisted that they don't see it and it is a mistake, eventually i asked to speak with the manager and she after few more hours told me that indeed it was a mistake but they will do me that favor and will allow me to eat a breakfast - SHAME ON YOU - this is not a normal 5-star hotel, I had to spend half days in hotel reception (out of 2 days in Moscow ) to get what i ordered .
star Gabi Ulianitski
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