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Marriott Charlotte City Center

100 West Trade Street, Near EpiCentre, Charlotte, North Carolina 28202, United States

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Charlotte

Hôtel conçu comme une petite communauté à part entière en plein centre du quartier Uptown, le Charlotte Marriott® City Center innove de façon totalement inédite avec des technologies de tout premier plan, de nouvelles expériences culinaires et des chambres repensées.

This was the perfect hotel for our stay. Right across the street from the Charlotte Hornets. This is a dog friendly hotel. They have a small dog walk on one of the floors. Perfect if you have your furry companion with you. The rooms were very nice. No carpet which I loved. Clean. The employees were nice and helpful.

Better 4 Your Body

We booked a room for a wedding block for three nights. Because of the fact that the room block was only for two we had to have two separate room reservations. It was originally booked under my name but we called to have the name switched under my husbands since he was a Marriott rewards member. When we checked in to the hotel they told us we had two reservations, one under each of our names and once we explained our conversation with whomever booked our rooms, they told us they would cancel the other reservation. We then were charged for two reservations. When we called to have the charge removed they declined saying both reservations were still active. We were never given a key to a second room, the room under the second reservation, as we were told at check in it was canceled. When we spoke with them after the fact they said they would check to see if the room key was ever used and get back to us which it never was as we were never even given that key. We were told we would still not receive a refund. We cant get through to anyone who can actually help and are still out hundreds of dollars. This is easily the worst customer service we have ever experienced and we will no longer stay at any Marriott hotels. In addition to this the walls were paper thin and we heard people the entire night until 3am.

Colleen Herion

Check-in at this hotel was one of the best experiences we've ever had. I wish I could remember her name (Simpa?!) She was such a good energy and the perfect introduction to the hotel. Excellent front desk. Location is great, rooms were clean and spacious. The only bad experience I had was when I called back 1 hour after checking out to get the young lady name at Front Desk so I can continue to write this review I was treated with discourteous and no attempt to help. Doesn't make sense because I stated I'm currently writing the review to rave about a current employee. Also the room is too nice for the ceiling to be peeling 😔

Tuned In

We picked the Marriott City Center for our wedding guest hotel block and we couldn’t be more pleased. The rooms were clean and modern, the bar and restaurants downstairs were perfect for our guests. They also did a great job handing out welcome bags to all our guests, which can be a tricky task. Highly recommend!

Emily Mckinnie

I truly enjoyed staying at this location. The property was beautiful and the staff went above and beyond. I was met with the pleasurable smile of Adrianna. She was very helpful and nice. However my superstar was Porfirio. He was so gentle and understanding. Porfirio's empathy and world class customer service skills brightened my visit. His effective listening and eagerness to help definitely left a permanent positive memory for my lovely experience. You're gonna enjoy staying at the Marriott. Make sure to tell Porfirio and Adrianna hello and to please keep up the good work.

Shaneka Griffin

Points forts

Excellent

Excellent business hotel. Great rooms in excellent location. Awesome vibe.

Close to restaurants and bars with nearby parking areas.

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Location

100 West Trade Street, Near EpiCentre, Charlotte, North Carolina 28202, United States

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Charlotte

starstarstarstarstar Better 4 Your Body

Better 4 Your Body

Colleen Herion

Tuned In

Emily Mckinnie

Shaneka Griffin