Terrible shopping experience today. In the rudest tone I got at a shop, the assistant literally asked me to stay where she can see me, and didn’t know how to speak without pointing everywhere. She wouldn’t show me where what I wanted was although I asked for a product by name, just that “I should stay on this floor, please don’t go to any other floors.”
While paying, she rudely extended her hand to take my credit card without asking and read it’s details, gave a sarcastic “huh”, and swiped it herself. If I wasn’t getting a specific gift, I would have gone to literally any other shop. The doorman was exceptionally nice though.
To LV, no product is worth a snobby treatment. I won’t be going to your shop any time soon.
star El Safi
WORST experience I’ve ever had. I never write reviews at all. This is my first one. My family and I were treated very poorly and they completely ignored us and walked away. We’re Asian. All the Asian customers in the store were neglected. Then you see white male and females get treated with superiority. They were handed rain bag covers for their purchases because it was raining and they even had their bags walked out to the store. While the Asian customers got none of that treatment. It’s been the worst shopping experience I have ever experienced. They think they’re so much better than everyone else. If you’re not white, you will likely be treated with no respect.
star Andy Nguyen
I have been in this store three times in the last few months (May, and twice in September) just recently on Saturday. Each time with an appointment made. The service was horrible! I felt like I was treated, as though I should be privileged that I was being allowed to shop in this store. Two weeks ago, I made an appointment and brought four friends with me, which two purchased purses and perfume. The other ladies felt the same way, as far as customer service.
Each visit, I came prepared with pictures of what I wanted to see, and most times I heard we do not carry this you have to purchase online. This last visit was the worst. I had a gentleman that could careless if I purchased or not. I had pictures of four purses, and only one was in stock and it was to tiny for my wallet. All I wanted was a bigger cross body that was in between sizes of the two purses I own.
My husband even made a comment on the service.
The only nice experience I have had was the check in service, and the gentleman that helped me in May get a LV bracelet fixed that was purchased right before COVID.
I purchased two purses from this store in 2016 and the service was 5+. I will never shop here again, and at this point, I doubt I will any longer purchase LV, due to these shopping experiences. Customer service should be #1 for this brand!
star Janine Wolfe
We got here at 5:30pm on a Tuesday and Europe Fuss ball championship is this coming weekend so it’s a busy area. Few lines outside. Murphy was very helpful, nice selections. Got my first LV purse and my husband got sunglasses. We’ll be back!
starstarstarstarstar Kenn Stevens
I love to go to this LV store. It's a big store and so much to choose... Actually I always find here what I want to buy 🥰 maybe they have so much stock in stock room 😀. I visited some of LV store too, but here they have always friendly sales lady/man and the door man, too. The store is not too far from Rathaus (city hall) maybe 3-4 mins walking only. There are many designers store near LV and restaurant. Enjoy your shopping in LV 🛍️.
starstarstarstarstar Sweet & Ways
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