DO NOT BOOK. Amin does not help. Expects us to sleep in a room that STINKS
star Faith layachi
One of the worst experiences I have ever had was at this Hotel. The reasons are given below:
1. The Rooms are extremely small, there is no space to move around and keep your stuff.
2. The service of the front desk people is very poor, our A/c was not working and despite continuous request neither was the A/c repaired nor they shifted us to another room.
3. The staff wasn't cooperative and we had to sleep whole night without A/c and fan.
So would not recommend this hotel to anyone going to Lisbon, except the location this hotel has nothing good for guest.
star Anurag Bang
The staff was super friendly and helped us get a taxi at the end, the rooms are spacious, however the AC unit did not work in our first room. It was 100° every day, give or take a few degrees, so we asked to be switched after the first night as it was 86° in the room all night. They switched us rooms and that AC did not work either. They told us there was nothing they could do, so they just gave us a fan. On one of the last nights, we got bed bugs also, so it was sort of rough honestly. Location was great, staff was nice, but it was tough not having any way to escape the heat after being in the sun all day every day unless we took cold showers, and even then, we started to sweat in our room after showers. Next time, we’d probably spend a little more on a nicer hotel since we thought AC was included in the price of this hotel but just plain didn’t work.
starstar Shelby
The sheets were stained, the couch looked dirty and the towels had holes in them. Things were wierdly beaten up, like the trashcan in the bathroom for no reason. The room was odd an had this akward corridor with a locked door near the bed.
The location is great and I guess the service was ok. Didn't take the breakfast.
For the price we paid I wouldn't recommend.
star Kristinn Pálsson
4 star hotel? Definitely not due to the appalling customer service. Very rude staff and also very rude hotel management.
I made a booking for 5 nights, payable in advance. Due to an unforeseen circumstance I had to cut my stay short so I was trying to contact the hotel through booking.com to see if it was possible to change my dates (reducing from 5 to 3) and make a new booking for two nights at a later date. Note that I was not looking for any money back.
The hotel replied on booking.com asking to email their reservations department so I did and that email was ignored. When checking in at the hotel, I was trying to explain the situation and the two staff at reception were extremely rude and would not even try to find a possible resolution that would benefit both parties. I again explained that I’m not looking for any money back, that I just want to change the date of two nights. I was basically told that it’s not their problem. I then emailed the hotel manager, hoping that she would have more decency and respect but no, I received the same treatment from the hotel management. She mentioned that we can’t get any money back, so I replied to her again saying I don’t want money back, I only want to change the date of two nights. No relies received since then.
Today, June 10th I had to check out and the staff at reception is still saying it’s not their problem.
These people cannot even be bothered to do something extremely simple, such as give me a band aid. I asked for another one at reception last night and the staff immediately said, “oh we ran out, we don’t have any”, which was a total lie because I had gotten one from another staff member earlier that morning and there was a box full of band aids.
Absolutely terrible service, with zero respect or hospitality. This place should be avoided at all costs unless all of the current staff and management are fired and the hotel goes under new management.
Disgraceful staff that gives a bad name to the Portuguese hotel industry.
star Gary Kelly
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