Inviting hotel starting with a warm welcome by valet who hands you off to the most pleasant front desk staff who gets you checked in and walks you to your elevator. Restaurants are professionally managed and food is fantastic. I recommend the Oyster Bar and Dean’s for good food and great service. Rooms are fantastic, clean and modern. Cleaning staff are polite and very efficient. Looking forward too coming back in August 2023.
starstarstarstarstar Mike Rohan
I was here for a work function a couple of weeks ago. While I did not stay in the hotel on this trip, I still wanted to comment on the stunning view from the rooftop bar. It had a great vibe with ample, comfy seating, and fire pits. This was all perfect to help wind down and view a spectacular sunset in Charlotte. I can see myself bringing my wife here for vacation and dinner on the rooftop. The drinks, food, and service were really great as well. Looking forward to the next time.
starstarstarstarstar Andre Daniels
The hospitality service was excellent! We checked in with Kendra Johnson and she went above and beyond to ensure that we had a great stay! Her smile, knowledge, and enthusiasm for being there really made our stay even better! We had questions about what to do in the area and she provided excellent recommendations. As a platinum member we have never been treated this well before by any other Marriott employee. This was such a pleasant surprise. Next time we come to Charlotte, North Carolina we will definitely stay here again and ask for Kendra!
starstarstarstarstar Gabby Morrison
Lovely new JW Marriott. Our Suite was very comfortable, thank you for the wonderful upgrade. Though it could have used a Make Up Mirror in the bathroom, but don't worry, I accidently left mine for the next guest. I giggled that it had a make up chair, but no make up mirror. I loved, loved, love the elevators once I got the hang of it. Very Cool concept. It totally took away from scouting to see which elevator opened and actually made it a fun conversation. Which car is yours? They were quick too. The beds were comfortable.
The Club Level was beautifully decorated but disappointing. They don't serve liquor on Mondays and when they do it's only cheap wine that you can buy. Go figure, no one in the Club Level when I was their, but the bar downstairs was totally packed. I didn't go back, so I can't comment on anything about the Club Level food or staff. My experience was hands down. The restaurant downstairs was wonderful and the server was adorable.
starstarstarstarstar Karen Brams
Let me tell you how much I enjoyed my stay at the JW! The staff was excellent, their restaurants were fabulous, the rooms were immaculate. The best part was the staff- always smiling and helpful. Even upon checkout Kendra Johnson and Andrew Allen were so pleasant, and thanked me several times and welcomed me back! I have stayed at the Bellagio in Vegas, which is pretty sweet, but these guys make you feel like a VIP each day! Thank you for a great visit to Charlotte!! Keep up the great work! We will be back!
starstarstarstarstar Patrick Krantzberg
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