Muy buen lugar, ideal para descansar y atractivo para los niños. El traslado hay que mejorarlo y debe quedar en línea con las reservas. Un comentario adicional para la concierge Paola Borjas que nos atendió y orientó en cada momento de manera muy cordial afectiva se agradece el trato. Esperamos volver pronto con nuestros niños.
starstarstarstarstar Antonio Martinez
Excelente servicio, la atención es la mejor y todas sus áreas comunes , habitaciones y demás esta excelente además la comida deliciosa y las dos chicas que me atendieron a mi y a mi familia kony y Paola demasiado amables 10/10
starstarstarstarstar Sofia Lopez Zapata
Recomendado 💯% su gente, amabilidad y excelente servicio hacen de este hotel un gran paraíso. Paola y Nohemí, su carisma, amabilidad y sonrisa en todo momento hacen la diferencia. Gracias 🙏🏻 MÉXICO 🇲🇽
starstarstarstarstar Victoria Zapata
Recomendado totalmente. Su servicio es impecable, la amabilidad del personal, en especial la atención de Cony y Paola fue increíble, la comida es deliciosa, las habitaciones hermosas y limpias, las instalaciones en general son muy ordenadas, en excelente estado y muy bonitas. Volvería mil veces !! Me encanta este hotel
starstarstarstarstar Mariana Lopez Zapata
So we have been coming for 20 years and just love this place! The staff is excellent but...this year Paola Borjas was exceptional! What a kind human being💜 we will.see you all next year! Keep up the good work everyone 👏
starstarstarstarstar April Woolley
Muito bom, muito bem localizado e com atendimento excelente, nomeadamente a senhorita Cony do lobby de Tucan. Recomendo
starstarstarstarstar Rui Santos
Hotel muy bueno. Comida fantástica. Animación con Andy estupenda.
starstarstarstarstar Julieta Vazquez
Voy a volver sin duda. Muy buena atención. Tamaño preciso cuando vas con niños y/o adulto mayor. Comidas variadas para todos los gustos (vegana, sin gluten, etc). Playa libre de sargazo! Amé una tienda junto a la piscina, donde luego de comprar figuras de yeso podía instalarme a pintar todo el rato que quisiera (daban todos los materiales), lo que fue muy relajante y me hizo olvidar todo el estrés acumulado.Lo recomiendo.
starstarstarstarstar Michelle Borquez
My family and I had a wonderful time during our week at Iberostar Tucán. Yuliana greeted us and was extremely helpful throughout our stay. Looking forward to returning!
starstarstarstarstar Geraldine Radovanovic
It was definitely not great and would not go back again! The higher level staffs were super bad, we tried to book a transportation and it never worked out, we asked for personalized birthday service, they planned with us but it never happened.
starstar Bahareh Eftekharzadeh
Excelente para disfrutar, tiene todas las medidas para prevenir el covid-19
starstarstarstarstar Cristian Andres Ormeño Miranda
Jorge del valle presta um ótimo atendimento! Muito simpático e prestativo!
starstarstarstarstar Eduardo Junior
Jorge Del valleUma excelente pessoa, muito agradável.
starstarstarstarstar Anne Costa
Ibero tucan é lindo, a decoração Maya é linda. Todo mundo muito receptivo, todas as refeições muito bem servidas e gostosas. A parte de sobremesa é INCRÍVEL rsrs Hotel é lindo, organizado, limpo e cheio de natureza. É um hotel que voltaríamos e indicamos de olhos fechados com certeza!!!!
starstarstarstarstar Tayna Castilho
Take me back!!! I cannot rave about this place enough. My husband and I came here for our honeymoon August of 2021 and fell in love with this resort! Anywhere you go on the property is so clean, staff is so friendly, the food is delicious and they have an enormous variety. Their aesthetic is so relaxing, and I love that they left a little jungle area in the middle of the resort to walk through. They clean the beaches every day from seaweed...I mean. There is no negative. Zero. This place was amazing and I would definitely recommend!
starstarstarstarstar Gabrielle H
Realmente fue una experiencia maravillosa conocer este hotel, desde que entré a él con mi familia quedamos más que encantado y el trato ha sido simplemente excepcional volvería sin duda año con año. El día de hoy 25 de octubre El capitán de meseros Eduardo tuvo un trato muy especial con nosotros ya que ayudó a mi hija para conseguirle algunos materiales para un trabajo de la escuela.
starstarstarstarstar Karla Molina Velazquez
Super clean and amazing people. I have had the best customer service here! Everyone is super nice too the drinks are strong and Joan is the best. He knows my family by name and is very accommodating! Definitely coming back!!
starstarstarstarstar Aubrie Knoefler
Gostamos muito do atendimento da Paola Borjas! Os funcionarios do hotel sao muito atenciosos.
starstarstarstarstar Zeljko Manduric
It is a wonderful resort, here is everything you need to enjoy your holiday. A great special children playing zone with special pool, for adults extra big pool, with jacuzzi included. The food is amazing, every day a lot of dishes, all kinds of meet and fish, veggies and fruits. You can eat all day and night, 24/24.All the staff is awesome, very kind and helpful, nice and smiling. Room are cleaned everyday, also towels. They have a great animation team, really wonderful team. At the beach but also in the evening, everyday day different show, they are really amazing. Very professional and active, are satisfying all the guests. A lot of activity to the beach, are make you enjoying you holiday and the sun more. If you need more adventures, you can ask the excision desk from hotel, there are a lot of interesting things to visit. A really wonderful place to make you holiday. To not forget the hotel’s jungle with a lot of exotic animals, like moneys, that you can see them every day.
starstarstarstarstar Graciov Ana Cosmina
Alejandro was super amazing his attention to detail was outstanding. Alejandro was very attentive to our needs and such a pleasant waiter I will recommend Alejandro for the romantic dinner. The chef what can I say… amazing…..the food and presentation was second to none .. Amazing Resort, good Restaurant. The only thing is that they schedule you for a presentation to become a member, they’ll tell you that is a 90 min presentation and it really takes 3hrs.
starstarstarstarstar Margie Pimentel
Iberostar Tucan exceeded all expectations. Truly… the diverse cuisine, pristine beaches, ambient jungle walks, wild life, activities and zen atmosphere are something that typically doesn’t come for such a fair price tag- here you find it. Above all, the staff was beyond accommodating and welcoming, with Paola Borjas setting a prime example. Thank you, Paola for being so welcoming- our stay started with a smile- just one of many we will have as memories!
starstarstarstarstar Volker Trautwein
Maravilhosa experiência !!! Atendimento impecável Higienização perfeita Em especial, gratidão pelo atendimento de Paola Borjas
starstarstarstarstar Erly Capelli
Gostei muito do Hotel, comida excelente um ambiente incrível e funcionários muito simpáticos gostei muito da experiência e espero voltar, há sempre animação tanto na piscina como no resto das zonas do Hotel, o serviço de quartos também é excelente com funcionários sempre ao dispor. Gostei muito da experiência.
starstarstarstarstar Rúben Ramos
Smoke house no iberostar qetzal, a comida é muito boa, o serviço de bebidas também é a atenção dos serventes é excelente, principalmente do William que é super atenciosos e muito profissional. Muitos parabéns à equipa.
starstarstarstarstar Jose Ribeiro
The property is beautiful and teaming with wildlife. The service is outstanding. Everyone goes out of their way to help with any request you have.The food at all the restaurants we ate at was very good (buffets, steakhouse, Japanese and Italian restaurant.The pools are massive and the entertainment staff works very hard to ensure everyone has a great time.Paola Borhas gave us a warm reception when we arrived and helped us with reservations for all the restaurants we requested.She was very delightful and helpful. THANK YOU Paola!!$The only issue we had on this vacation was with the A/C in the rooms. It was only functioning at 70% so rooms were not as cool as we would have liked but the beauty and quality of everything else at the resort overshadowed it.
starstarstarstarstar James Tannehill
We are members of The Club and the benefits are phenomenal! We have stayed at the Tucan twice now and both have been wonderful. The resort is intimate compared with many others and has plenty to do during the day and throughout the evening.
The very best part of our experience has been interacting with The Club staff. They were attentive at the Club beach, never letting our drinks run dry or the sun shining on us too brightly.
Jaime worked closely with us during our recent stay to upgrade our Club membership and gain even more perks. He was clearly focused on making sure we were the focus rather than trying to sell us on anything, which resulted in our decision to continue our membership at the higher level.
We are so looking forward to returning!
starstarstarstarstar Rob Shepherd
The food is amazing. Customer service from everyone was excellent. The jungle in the middle of the hotel, was unexpected and relaxing. Night shows full of fun. Only one thing, I would like to have better AC system at my room. Couldn't went down than 20 degrees.
starstarstarstarstar Diana Mora
I would highly recommend Iberostar Tucan Hotel This hotel is 5 stars. The food was amazing, the customer service was extremely responsive. The rooms was very clean (bed was a little hard then we like, but CLEAN), always meeting the needs of their guest. Even though smoking is permitted on property (not in rooms), you couldn't smell it. They cleaned up that very well. The public bathrooms were always spotless, even at the beach and pool area. If I were ever to go back to Mexico, no questions asked would go back here. Always trying to keep quest entertained and busy including young ones. Very tight well oiled run ship.
starstarstarstarstar Tracy Davie
The food and staff ate absolutely amazing. Our entire stay we didn't meet a single staff member that wasn't the nicest. My only problem has been the "resort dollars" that Apple vacations offers with the stay. You have to sit through hours of listening and dodging pushy salesmen and the dollars are like little coupon book to be used for discounts at merchants equivalent to the cash value. Soooooo not worth the time and aggravation.
starstarstarstar B LKJ
Beautiful grounds with "jungle" in the middle. Great food. Excellent service.
starstarstarstarstar Scott Myrden
If anybody is trying to find good deals for hotels visit HotelBuIly. com booked a hotel on there and they had the best rates anywhere!
The rooms were well maintained and cleaned everyday, the maids did a fantastic job. The whole place was very clean. The food was lovely, especially the Italian restaurant and the steak house. All the staff were very friendly and couldn't do enough to make you feel welcome. The shows on the evening were ok. Very good for family's.
starstarstarstarstar Anne Perry
LOVE this resort. We have been coming here for years. Rustic, yet elegant. Food and drinks are good - we have never gotten sick. Pool is HUGE and very nice. We like watching the games and activities and the music. Have never made it to the nightly entertainment - fun + sun + margaritas = early dinner then good night.
starstarstarstarstar Joyce Raiti
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