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star star star star star Ctra Las Morlas Playa, Varadero, Matanzas Province, Km 11 on Las Morlas Road, Varadero, Atlantic Coast / North 42200, Cuba
We stayed at Bella Vista for a week for our first time in Cuba and it was beautiful! The food is Cuban standard although the staff and resort make up for it. The entertainment team is great and they definitely try to keep it lively at night with different things in the theater. Charlie the community manager was especially great and we appreciated his hospitality. We had no issues with our room, it was well kept. Would definitely stay again!
Pros: - ideal location and nice clean beach - very clean rooms! And beautiful rooms design - quite decent food, most of the days there was good variety - nice people in the hotel - clean pools - 24/7 snack bar really surprised me, it was so good!Cons: - weird smell in the rooms, seems to be from fresh paint...not sure though - well I once sat at a table for 40 minutes, as an experiment, and no waiter came up to me. Although I regularly tipped them. It especially applies to younger ones - it doesn't seem they know what they are doing there...They need more training, probably? But Marjory was always great! - ladies at mini club did not speak English. So, there was nothing to do there for kids over 5 yo. The same applies to kids discos. All was in Spanish.
Adoramos o hotel. O pessoal todo muito atento e simpático. Desde a receção, bares, restaurante e housekeeping(chegávamos ao quarto estava sempre decorado). Animação excelente e equipa muito comunicativa. Quarto sempre bem limpo. Praia linda em frente do hotel. Senhores da praia muito simpáticos e sempre iam buscar as espreguiçadeiras para nos deitarmos. Bar 24h muito bom e pessoal simpático. Variedade de restaurantes. Experimentamos o cubano e italiano á carta e gostamos bastante. Não faltou variedade de comida e a qualidade era boa. Escolheria o mesmo hotel. Obrigada por tudo.
Comida muito fraca, instalações a precisar urgentemente de manutenção, higiene deixa muito a desejar tanto nos quartos como nas áreas de refeições. Uma desilusão! Vale a simpatia do staff. Não recomendo!
Pior Hotel onde estive hospedada! Falta de higiene nas roupas de cama e toalhas! Baratas a passear nas grelhas onde cozinham! Guardanapos cortados ao meio! Falta clara de comida, sem carne, peixe, fruta ou legumes! Única coisa que será 5 estrelas será a praia de acesso.
Pasé unas vacaciones espectaculares. Realmente sobre cumplió nuestras espectativas. Leí criterios anteriores y no eran muy buenos, por lo que dude en ir y al llegar allí todo lo contrario. Comida, habitación, servicios y atención al cliente, recreación lo máximo. Lástima que hayan subido tan alto los precios. Están no aptos para mercado nacional.
La ubicación y la playa excelente. La atención del personal muy buena. Al hotel le falta mantenimiento y la comida es solo aceptable. Hay que saber de antemano que no hay que esperar calidad aunque se la pasa muy bien. No es un All inclusive 5 estrellas.
The resort was fairly clean, it was a bit of a shock that people could smoke inside but definitely wasn't a big deal to me and my girlfriend. We splurged on the star prestige swim out room and we loved it. The bed was fairly firm but comfortable and the decor was pretty nice, house keeping came every day and did an amazing job tidying up the room. The only downside to the room was the lack of privacy in the bathroom as there was a huge window looking into the main area. The beach was absolutely breath taking and the water was so warm. It is a smaller beach so during busy season I could see it being an issue but it wasn't while we were there. It was also nice that someone brought out our chairs and made sure they were clean everytime we went on the beach. Understandably due to the economic status of Cuba the food wasn't the greatest but I suggest paying a bit more for star prestige so you can have breakfast and lunch in the panoramic restaurant which seemed to have better quality food than the buffet and the bar upstairs just had better bar tenders I found. Overall it's a nice clean resort and I'd definitely come back in the future
Apesar das dificuldades económicas visíveis no país e a falta de muita coisa no hotel (principalmente variedade de comida), os funcionários conseguiram proporcionar-nos uma experiência incrível, sempre simpáticos e atenciosos. Adoramos a equipa de animação, em especial o Miguel que animou a nossa semana sempre da melhor maneira. ☺️ Obrigada
Instalación muy bien cuidada con una limpieza tanto en sus áreas exteriores como en sus habitaciones envidiable. Muy bien ambiente y un personal super atento . Playa hermosa y vista exclusiva ... Realmente todo muy lindo . Esperamos regresar y lo recomiendo
Sin palabras. Puerta del ascensor abierta. Peligro para todos y mucho más los niños. Comida cruda en nuestro caso cerdo. Terrible. Me tocó usar silla de ruedas por un accidente y las ruedas se trababan imposible poder andar. Moscas en la comida. Un desastre. Las fotos lo dicen todo por si hay gente que no cree
Foi uma ótima experiência, a animação foi excelente, a equipa de entretenimento foi muito simpática e muito prestável, especialmente Miguel, Daniel,Leydel.
Gostamos muito da praia , Animação 5 estrelas. Animador Michel muito atencioso e profissional. limpeza do quarto boa e atendimento excelente por parte dos funcionários. As refeições ficaram um bocado a quem das expectativas. Grato pela hospedagem e atendimento.
Excelentes profesionales. Servicio de máxima calidad. La experiencia ha sido única. La preocupación por nuestro evento ha sido por parte de todo su colectivo. La animaciónnos hizo divertirnos y estrechar los lazos fuera del contorno científico. Gracias por todos. Vendremos nuevamente
El hotel es muy lindo, limpio y el personal de lo mejor. La piscina y la playa espectacular, las bebidas muy bien. Todos los días hay animación en la playa y en la piscina y también para los niños actividades diferentes cada día. Lo único que había que mejorar es la comida, pero cuando uno viene a Cuba sabe que no es fácil para nadie conseguir alguna cosas, aunque había cosas deliciosas como langostinos, jamon crudo y en los restaurantes (japonés, italiano y cubano) la comida es muy rica pero porciones pequeñas. Me sorprendió,esperaba menos de lo que recibí.
Ni de lejos un resort de 5 estrellas. Te ofertan 5 restaurantes cuando solo puedes ir a uno y una cena en alguno de los especiales, pero esta siempre completo.Lo único que vas a poder comer es pasta pasada, pollo, navajas sin lavar, fruta tropical en mal estado y "pescado" que no te dicen ni de que tipo es.Pero sin duda, lo más importante a mejorar es el personal, 0 serviciales. Deberían ir a echar un vistazo los directivos para asegurar del servicio que ofrecen bajo su nombre.
I had a lot of fun with my girls!!! They provide a very safe and fun environment. the entertainment team and staff are very hard working and fun to be around, the place is kept clean and proper. The food is not the best but you can find what can keep you full for the day!! The snack bar is goood and Charlie is the sweetest soul ever ! We’ll come back soon.
As únicas coisas que este hotel tem de positivo são a praia e o staff de animação. De resto, se for para este hotel prepare-se para esperar em filas para tudo sem certeza de que vai obter aquilo pelo que pagou. Não recomendo de todo este hotel. Sei que Cuba está a passar por uma crise que possa ter influenciado negativamente a minha estadia, mas quando perguntei à relações públicas do hotel se isto era o funcionamento normal do hotel a resposta que obtive foi "não deveria ser normal". Tirem as vossas conclusões daí 🤷♂️Passo a reportar algumas histórias.Toalhas: - no último dia ofereceram-nos um quarto de cortesia para tomar um duche antes da viagem. O quarto não tinha toalhas. No espaço de 45 minutos fui 3 vezes a receção pedir toalhas, sempre com a mesma resposta para aguardar por um camareiro. Já atrasado para apanhar o meu autocarro fui procurar camareiros nos corredores. Quando encontrei um camareiro pedi-lhe toalhas e ele deu-me toalhas com manchas castanhas e vermelhas dizendo que estavam limpas. Quando lhe disse que não aceitava aquelas toalhas ele disse que demorava 10 minutos. Depois de 10 minutos à espera a ver que ele não se mexia fui pedir novamente e tive que insistir e ir com o senhor até ao local onde guardam as toalhas lavadas senão ainda hoje não as teria. - Para ter toalhas de praia, tive de me deslocar ao local das toalhas 4 vezes, sempre com resposta de que não tinham toalhas (inclusive à hora em que abre o local das toalhas). Quando se viram toalhas a chegar logo se gerou uma fila e não chegaram para toda a gente na fila.Buffet: - A comida é muito pouco variada e há filas quer para entrar no buffet quer para escolher comida - a comida demora imenso a ser reposta e desaparece mal é reposta. Se não se for para o buffet à hora de abertura, a já limitada escolha de comida fica ainda mais limitada - todas as bebidas têm de ser pedidas a um empregado, incluindo água. Não querendo culpar os empregados porque podem estar sobrecarregados, demoram imenso tanto a atender as pessoas como a trazer as bebidas (quando não são esquecidas/ignoradas). Isto traduz-se nuns 20minutos para receber um copo de água. Nos últimos dias já andava à caça de garrafas de água em vez de empregadosQuarto: O quarto não era bem limpo. Se se andasse descalço no quarto logo após a "limpeza" ficava-se com os pés pretos. Há bolor por todo o lado na casa de banho. Os lençóis tinham manchas de sangue esbatidas. O ar condicionado funcionou bem 👍👍👍Gorjetas: Alguns empregados nem o mínimo fazem sem uma gorjeta. Vi pessoas a serem tratadas incorretamente só por não darem gorjeta.Conclusão: nunca tinha dado uma review negativa a um hotel, mas já fui melhor tratado num hostel em que dormia com 9 desconhecidos no mesmo quarto. Saio destas férias mais stressado do que fui.
Beach is breath taking. Amenities in close distance and accessible compared to other resorts. My children loved the kids water play place. It includes two large wading pools with neat slides! In the same area, there are two kids parks and children's activity centre where they host daily events! Plus having a kids washroom just a few steps from the pool is so beneficial! Food was decent in the buffets. A la Carte restaurants were good. Wait staff need to be friendlier and more attentive. Our room cleaners were fantastic! Thanks Marisa and Samantha ❤️.
We returned two weeks ago from a great vacation in Cuba, it was our first trip in a few years (due to pandemic) and first visit to this resort (we have stayed previously at other resorts in Varadero). Cuba has the best beaches (in my opinion) and we enjoyed our time in the ocean, water was amazing as always. Also enjoyed spending time at the the kids pool area with my nieces and nephew and want to give a big shout out to the lady who did the kids show (very interactive). It would have been ideal if there were more activities for kids by the kids pool area. I miss waking up to the ocean view every morning, the rooms were clean and well maintained. The maids were always very cheerful and very responsive. The food at the buffet and restaurants were good, staff were always friendly and helpful. The food at the snack bar and room service were very good; especially the fried chicken, pizza and fish and chips. A big thank you to guest services and lobby bar folks who helped us arrange for cake and champagne to celebrate my brother-in-laws birthday with extended family from Canada and Cuba.
Nice shows every 9h30 ,they are professional.team is friendly. Employees are working non stop in the lobby or somewhere else . Beach is beautiful and clean. Entertainment people have always ideas. It is not easy to serve all customer sometime fast specially the hotel is full from all over the world with that they are doing their best. I love the attitudes and the professionalism of MIGUEL, CHARLEY and all team who participate in the team show. We are a family of 5 people love Cuban people. ❤️
Mi experiencia fue muy buena. No tengo nada negativo q decir. Todo lo contrario. La profesionalidad y la atención del personal ha sido muy buena y especial. Sobre todo Charly parte del grupo de animación del hotel. Muchas gracias x el cariño y el amor. Nos hace sentir muy especiales
This was our first time in Cuba and the decision to come here for vacation was really worth it. We booked all inclusive there were so many activities here like gym, tennis courts, golf course, and also the beach is having the entertainment group Miguel was the leader he made us play volleyball, made us dance in water and so on . So much fun here. I am definitely coming back soon!!
Resort de 5* só pelo pessoal e localização. Staff que vive e trabalha com com extremas dificuldades de forma geral. Falta comida e variedade num espaço que, ao que parece, já foi muito bom. Quartos grandes e com ar condicionado com comando individual. Mobiliário algo degradado que merece ser restaurado. Internet Wi-Fi grátis, porém de fraca qualidade e sempre a perder conexão. O bar da praia é sem dúvida o melhor em tudo! Prima pela qualidade e pelo staff que são impecáveis e sempre bem dispostos. Entretenimento diurno na praia e na piscina e à noite no teatro com uma equipe de animação top liderada por um cubano que rapidamente ficou amigo. Povo extremamente simpático e muito afetuoso num país seguro. Não esquecer uma gorjeta em qualquer situação, pois faz toda a diferença no atendimento e para os funcionários igualmente para poderem comprar os mais elementares géneros para sobreviver. Obrigado a todos que contribuíram para esta semana de férias inesquecíveis apesar da escassez de quase tudo
Its not a five star hotel. The room service is good and the room itself is nice and clean. The food is fine. The pools and beaches are beautiful. Overall its a 4 star hotel.
Our odyssey started in Toronto. Sunwings fly delayed 2 1/2. No food voucher, nothing. (1) We arrived to the resort at 10.35 pm and we had to wait 45 minutes at the reception before we were given a room. NO food available at the time. (2) we were given a room (30331) which had a bathtub which was 6ft high. We had to change room. (3) access cards to our room (10127) had to be changed 3 times due to the malfunction as our door could NOT open or lock. Even the MAID did not bother to see it was locked after cleaning. (4) our room was NOT cleaned, NO towels, NO soap, beds NOT made, NOT toilet papers, glasses left in the room....COMPLETELY A MESS. (5) Very, very POOR SERVICES by the staff. They do not bother to make sure the guests are served properly at breakfast, lunch and dinner. (6) we paid a lot of money to come to the resort to have a good and relaxing vacation and we received a very POOR SERVICES from your staff. (7) we would NEVER recommend this resort to any of our friends or family members. This resort is only 2 1/2 stars
It took us a while to get use to the relaxed flow of an all inclusive vacation, but once we did, Bella Vista won our hearts. Today is our last day here and the stay was awesome!!! Great bars, buffet, amenities, and a full size beach. The rooms are decent size, with stand up showers, balconies and nice beds. The pillows were small though so it's best to sleep on your backs. Side sleepers will probably need to use the decorative pillows. The best part about Bella Vista is the staff. They are absolutely lovely and work very hard to keep the atmosphere positive, light, and the drinks and food flowing. We are already planning a next trip. This place would honestly be a good best friends get away. Side note: Havana Club 7 Year Old is the best version IMHO. Not too sweet, so great for a Rum and Cola.
I don’t usually take the time to write reviews, however I’m on my third day of vacation with my husband and our four children and I can’t express our anger! We have only need here 3 days - but can’t stand the service anymore!! 3 days of NOT having shampoos, soaps or body gels! we are spending the day out until 18;00 pm and when we go up to the room for the past 3 days we have to call to beg them for soaps. Today we couldn’t take it anymore - they told us “sorry we don’t have any more amenities to give our guests “!!!! UNBELIEVABLE!!!! Even resort of 2 starts provide shampoos. They are short of EVERYTHING!!!! No water in the room -when we ask they say - yes we will. Ring but they never do!!!! We are still here for 4 more days - how honestly don’t know why I. Poke for this resort. Save yourself the money and really look for another resort. Especially if you have kids!! Not a family resort at all!!! No food! No plates ! No cups! No amenities! Frustrating experience!!!!
The place and staff is great! Pedicure was amazing as they took off 1lbs of dead skin. Drinks are strong and is a great place for kids and for partying! Old mixed with young with no issue. Kids club was awesome to drop the kids off and relax. All in all a great resort for Cuba. Beach is the best in Varadero!
Ctra Las Morlas Playa, Varadero, Matanzas Province, Km 11 on Las Morlas Road, Varadero, Atlantic Coast / North 42200, Cuba
Hôtel de luxe sur la mer des Caraïbes, parfait pour les couples et les familles. En outre, vous pouvez également rester sous la modalité tout compris. Toutes les chambres sont décorées dans un style moderne avec toutes les commodités nécessaires pour rendre votre séjour un succès complet. Parmi les services généraux de l'hôtel, les clients peuvent profiter d'un spa, qui a tous les traitements nécessaires pour la détente et la déconnexion; accès direct à la plage, et une grande piscine. Vous pouvez également profiter des sports nautiques à proximité et de célébrer petits et grands événements spécialement préparés pour ce espaces.
