The hotel is nice, but do NOT rely on the airport shuttle. We were told repeatedly (after 4 separate calls) that it was on its way.We finally gave up and hired a taxi after waiting over an hour.I asked the staff to consider adjusting our bill upon checkout, but they said we will call you and of course never did.They also assessed a standard $50 "damage fee" and said it shouldcome off after a few days )which it did after I inquired about it. The breakfast was adequate,in comparison to most hotels at this time.
starstar Connie S.
The hotel is nice, but do NOT rely on the airport shuttle. We were told repeatedly (after 4 separate calls) that it was on its way.We finally gave up and hired a taxi after waiting over an hour.I asked the staff to consider adjusting our bill upon checkout, but they said we will call you and of course never did.They also assessed a standard $50 "damage fee" and said it shouldcome off after a few days )which it did after I inquired about it. The breakfast was adequate,in comparison to most hotels at this time.
starstar Connie S.
A comfortable, but basic hotel. Efficient airport shuttle was a benefit after a canceled flight required an overnight stay. Outside food options are basic too, although the Double Tree next door has a bar and restaurant as an alternative.
starstarstarstar Peter Smith
The hotel is nice, but do NOT rely on the airport shuttle. We were told repeatedly (after 4 separate calls) that it was on its way. We finally gave up and hired a taxi after waiting over an hour. I asked the staff to consider adjusting our bill upon checkout, but they said we will call you and of course never did. They also assessed a standard $50 "damage fee" and said it should come off after a few days )which it did after I inquired about it. The breakfast was adequate, in comparison to most hotels at this time.
starstar Connie S.
Sem queixas. Os quartos eram limpos e novos, micro-ondas e um lavatório com um mini-frigorífico nos quartos. Quartos grandes e um banheiro e quarto limpos / modernos.
starstarstarstar Joey
Quando chegamos por volta das 16h para fazer o check-in, o estacionamento já estava 90% cheio, e chegou ao ponto mais tarde da noite que muitas pessoas estavam estacionando em qualquer lugar, independentemente de haver bloqueio de entrada. No positivo, o o quarto com cama king-size era espaçoso e limpo, mas o lado de fora da janela em nosso quarto estava imundo, a ponto de haver apenas uma área do tamanho de uma bola de beisebol de onde dava para ver de fato. Tínhamos um voo matinal saindo do aeroporto de Charlotte, então acordamos bem cedo, e havia o que chamarei de um monte de atividades incompletas acontecendo tanto dentro do hotel quanto no estacionamento. A proximidade com o aeroporto é uma vantagem, mas eu não ficaria neste hotel novamente.
starstarstar Al D
No complaints. Rooms were clean and new, microwave and a sink with a mini fridge in the rooms. Big rooms and a clean/modern bathroom and bedroom.
starstarstarstar Joey
When we arrived around 4 PM to check in the parking lot was already 90% full, and it got to the point later in the evening that a lot of folks were just parking anywhere regardless of whether it blocked folks in. On the positive, the king room was spacious and clean, but the outside of the window in our room was filthy, to the point where there was only a baseball sized area where you could actually see out. We had a morning flight out of Charlotte airport so we were awake pretty early, and there was what I'll call a lot of sketchy activity happening both inside the hotel as well as in the parking lot. Proximity to the airport is a plus, but I wouldn't stay at this hotel again.
starstarstar Al D
Meu telefone foi roubado. Não culpando o hotel, mas quando perguntei por que não estava recebendo meu depósito de volta para conseguir um telefone, não obtive uma resposta direta. Utilizo um determinado cartão em todos os hotéis porque ele compensa assim que é liberado, falando em minutos, e sei que é porque alguém não liberou minha cobrança. Isso é o mínimo que eles poderiam fazer, considerando que sua localização é sombria.
star JJ Dynomite
Estou dando essa classificação ruim porque para um funcionário específico. Ficamos a noite de 15/08/2021. Ficamos gratos por Hyatt nos acomodar da última vez. Perdemos nosso vôo de conexão de Charlotte para Myrtle Beach. Tivemos uma experiência terrível no aeroporto com a American Airlines. Chegamos ao aeroporto às 10:30 e quando comemos já era quase meia-noite. Eu tenho um filho de dois anos e um filho de 6 anos, ambos no espectro. Nosso vôo era às 7 da manhã, que é apenas o vôo que conseguimos para todos os 4 de nós. Nós acordamos Levante as crianças às 4h30 para pegar o ônibus das 5h, que acabou faltando. Meu filho de 2 anos ficou muito chateado porque não dormiu a noite toda. Em vez de mostrar qualquer gentileza, a senhora da recepção me disse para manter meu filho quieto porque era difícil ouvir isso pela manhã. Eu disse a ela que ele não entende e não dormiu. Ela não tinha compaixão. Ela começou a me dizer para acalmar meu filho. Acabamos parados do lado de fora no tempo quente esperando o ônibus para o aeroporto chegar. As pessoas na recepção precisam ser mais gentis, especialmente com as crianças.
star Anie Richards
Le doy esta mala calificación a un empleado en particular. Nos alojamos la noche del 15/8/2021. Agradecimos que Hyatt nos acomodara la última vez. Perdimos nuestro vuelo de conexión de Charlotte a Myrtle Beach. Tuvimos una experiencia terrible en el aeropuerto con American Airlines. Llegamos al aeropuerto a las 10:30 y cuando comimos era cerca de la medianoche. Tengo un hijo de dos años y un hijo de 6 años, ambos en el espectro. Nuestro vuelo fue a las 7 am, que es solo el vuelo que logramos conseguir para los 4 de nosotros. Nos despertamos subir a los niños a las 4:30 para tomar el servicio de transporte de las 5 am que termina perdiéndose. Mi hijo de 2 años estaba muy molesto porque no durmió en toda la noche. En lugar de mostrar amabilidad, la señora de la recepción me dijo que mantuviera callado a mi hijo porque era difícil escuchar esto por la mañana. Le dije que no entendía y que no había dormido. Ella no tuvo compasión. Ella procedió a decirme que callara a mi hijo. Terminamos parados afuera en el clima caluroso esperando que llegue el servicio de transporte del aeropuerto. Las personas en la recepción deben ser más amables, especialmente con los niños.
star Anie Richards
My phone was stolen. Not blaming the hotel but when I asked why I wasn't getting my deposit back, so I could get a phone, I didn't get a straight answer. I use a certain card at all hotels because it clears as soon as it is released, talking in minutes, and I know this is because someone did not release my charge. This is the least they could do considering their location is shady.
star JJ Dynomite
I am giving this poor rating because for one particular employee. We stayed the night of 8/15/2021. We were grateful for Hyatt accommodating us last time. We missed our connecting flight from Charlotte to Myrtle beach. We had an awful experience in the airport with American Airlines. We got to the airport at 10:30 and by the time we ate it was close to midnight. I have two year old son and 6 year old son both on the spectrum. Our flight was at 7 am which is only the flight we managed to get for all 4 of us. We woke
up the kids at 4:30 to catch the 5 am shuttle which end up missing . My 2 year child was very upset because he didn’t sleep all night. Instead of showing any kindness, the lady at the reception told me to keep my kid quiet because it was hard to hear this in the morning. I told her he doesn’t understand and hasn’t slept. She had no compassion. She proceeded say to me to quiet my kid. We end up standing outside in the hot weather waiting for the shuttle for the airport to come. People at the front desk need to be more kind especially to kids.
star ANIE RICHARDS
Eu entendo a falta de pessoal, mas pelo menos seja honesto. Não fomos apanhados no aeroporto por mais de uma hora. Eles não atenderiam o telefone. Finalmente chegar lá e eles mentiram dizendo que estavam limpando nossos quartos. Nosso grupo de 14 pessoas sentou-se no saguão quase 2 horas antes de finalmente admitirem que estavam lotados. Eles não nos deixariam tirar uma soneca no saguão por algumas horas antes do nosso vôo. Quando voltamos para o aeroporto, a segurança estava fechada e ficamos presos no saguão externo sujo até de manhã. Esse pobre gerente foi colocado em uma posição terrível por esta empresa, mas a honestidade teria contribuído muito para o nosso grupo.
star Gayle Gray
I understand being short staffed, but at least be honest. We were not picked up at the airport for over an hour. They would not answer the phone. Finally get there and they lied saying they were cleaning our rooms. Our party of 14 sat in the lobby almost 2 hours before they finally admitted they were overbooked. They would not let us nap in the lobby for a few hours before our flight. When we got back to the airport, security was closed and we got stuck in the dirty outer lobby until morning. That poor manager was put in a terrible position by this company, but honesty would have gone a long way with our group.
star Gayle Gray
Esta foi a minha primeira visita aqui e eu junto com minha família realmente gostei! Eu encontrei um “pequeno” problema e fui relatá-lo à recepção e conheci a adorável Hannah! Ela NÃO perdeu tempo resolvendo o problema! Ela foi muito profissional e ansiosa para me ajudar da melhor maneira possível! Depois de conversar com ela, meu SNL e eu compartilhamos experiências de vida pessoal com ela e ela conosco ... Como uma pessoa que trabalha com o público, eu realmente gostei de como ela era profissional e nos mostrou excelentes maneiras ao lado da cama e em geral um espírito estimulante ... Definitivamente, são pessoas como Hannah que nos fazem, como clientes, querer usar o Hyatt novamente! Hannah, se por acaso você ler isso- Muito obrigado por sua consideração e profissionalismo !! U Rock! Cumprimentos * Clientes SC *
starstarstarstarstar Vickey McCreary
Mucho olor a marihuana en los elevadores Alfombras exageradamente sucias No habia personal en en el Font
star Ricardo Santiago Medina
This was my 1st visit here and I along with my family really enjoyed it! I encountered a “small” problem and went to report it to the front desk and met the lovely Hannah! She did NOT waste time solving the problem at all! She was very professional and eager to help me the best way possible! After talking to her my SNL and I actually shared personal life experiences with her and she with us.... As a person that works with the public myself- I really really appreciated how Professional she was and showing us Excellent bed side manners and overall a nurturing spirit... It is definitely people like Hannah that make us as Customers definitely want to use the Hyatt again!
Hannah if you happen to read this- Thank you so very much for your Thoughtfulness and Professionalism!! U Rock!
Best Regards
*SC Customers*
starstarstarstarstar Vickey McCreary
Excelente lugar y atención. Su ubicación es conveniente para hospedarse cerca del aeropuerto.
starstarstarstarstar Juan José Tostado
Maravilloso mi visita
starstarstarstarstar Honorio Verduzco
Muy bueno
starstarstarstarstar Luis Hurtado
Muy buen hotel
starstarstarstar Reyitin
Vine aqui en un viaje de travajo, y el hotel es muy bueno
starstarstarstarstar Heriberto Diaz
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