Quando você chega ao hotel à noite e a recepção não está mais aberta, mas você não consegue entrar no seu quarto porque o cartão não funciona. Felizmente, há um número de emergência para o qual você pode ligar: mas ninguém atende. . . Felizmente, você pode emitir um novo cartão de quarto no terminal: mas isso está desligado. . . Então passe a noite no saguão e depois pergunte como deveria ser. . .
star Christian Helten
Cuando llegas al hotel por la noche y la recepción ya no está abierta pero no puedes entrar en tu habitación porque la tarjeta no funciona. Por suerte hay un número de emergencia al que puedes llamar: pero nadie contesta. . . Afortunadamente, puede emitir una nueva tarjeta de habitación en la terminal: pero está desactivada. . . Así que pasa la noche en el vestíbulo y luego pregunta cómo se supone que es eso. . .
star Christian Helten
Um hotel muito bom... Fui lá para participar da Gamescom e provavelmente voltarei no próximo ano... Pessoal muito bom e ótimo atendimento... Quarto muito agradável e muito higiénico... Estou completamente satisfeito :)
starstarstarstarstar Yan Klo
Lugar muito bom.. ótimo café da manhã.. Colegas de trabalho agradáveis... Quarto lindo.. Sem ar condicionado no quarto. A 34 graus Temperatura externa não vamos mais lá no verão. Top primavera outono e inverno!
starstarstarstarstar Siegfried4
Muy buen lugar.. gran desayuno.. compañeros de trabajo agradables... Hermosa habitación.. No hay aire acondicionado en la habitación A 34 grados Temperatura exterior ya no vamos allí en verano. Top primavera otoño e invierno!
starstarstarstarstar Siegfried4
Un hotel muy agradable... Fui allí para asistir a Gamescom y lo más probable es que vuelva el año que viene... Muy buen personal y excelente servicio... Habitación muy bonita y muy higiénica... Estoy completamente satisfecho :)
starstarstarstarstar Yan Klo
Rooms large and housekeeping brilliant. All staff helpful and friendly. Breakfast really great and such a wide range of food. All round great place to stay Quartos grandes e arrumação brilhante. Todos os funcionários prestativos e simpáticos. Café-da-manhã realmente ótimo e uma grande variedade de alimentos. Todo ótimo lugar para ficar
starstarstarstarstar Vicki Cartwright
𝐖𝐡𝐲 𝐫𝐚𝐭𝐢𝐧𝐠 𝐠𝐢𝐯𝐞𝐧 𝐚𝐬 𝐏𝐨𝐨𝐫: Because we were not able to Stay. And we expected a better support mechanism from a group like 𝕭𝖊𝖘𝖙 𝖂𝖊𝖘𝖙𝖊𝖗𝖓 towards our situation.We had 2 rooms booked for 2 families. We were not able to check-in at Best Western Plaza Hotel Grevenbroich on Saturday due to a series of issues. * Our plan was to reach the hotel by 9:30 - 10PM. * We were stuck on road due to an accident on the route. * We knew that the reception closes at 11PM. So we tried to call the hotel between 10:30PM to 11PM several times to check other possible options for a late check in - no one answered our call, we could only hear the music of Best Western. * Reached the hotel by 1:30AM. Obviously we couldn't get inside as reception is closed. * We dialed the emergency number shown on the door - again no response. * We called HRS customer support (as the hotel was booked through them). They also tried to get in touch with the hotel emergency numbers and failed. Further, HRS executive supported us to get a booking at a different hotel which was 30-minutes drive from Grevenbroich. And as this was an immediate booking we were forced to pay higher prices. With a 6 months old baby in the middle of a night, we had to wait nearly an hour in front of the hotel till HRS found us the second hotel - 𝐈𝐭 𝐰𝐚𝐬 𝐫𝐞𝐚𝐥𝐥𝐲 𝐡𝐚𝐫𝐝.𝗙𝗶𝗻𝗮𝗹 𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁: If anyone plan similar to us - to reach the hotel at the edge of their check-in hours, better try to speak with them much in advance and ask for your alternatives. If they do not have any alternatives, you can at least plan your alternatives. 𝐖𝐡𝐲 𝐫𝐚𝐭𝐢𝐧𝐠 𝐠𝐢𝐯𝐞𝐧 𝐚𝐬 𝐏𝐨𝐨𝐫: Porque não conseguimos Ficar. E esperávamos um melhor mecanismo de apoio de um grupo como 𝕭𝖊𝖘𝖙 𝖂𝖊𝖘𝖙𝖊𝖗𝖓 para nossa situação.Tivemos 2 quartos reservados para 2 famílias. Não foi possível fazer o check-in no Best Western Plaza Hotel Grevenbroich no sábado devido a uma série de problemas. * Nosso plano era chegar ao hotel das 21h30 às 22h. * Ficamos presos na estrada devido a um acidente na rota. * Sabíamos que a recepção fecha às 23h. Por isso, tentamos ligar várias vezes para o hotel entre 22h30 e 23h para verificar outras opções possíveis para um check-in tardio - ninguém atendeu nossa ligação, só podíamos ouvir a música do Best Western. * Chegou ao hotel por volta de 1h30. Obviamente, não pudemos entrar, pois a recepção está fechada. * Discamos o número de emergência mostrado na porta - novamente sem resposta. * Ligamos para o suporte ao cliente do HRS (já que o hotel foi reservado através deles). Eles também tentaram entrar em contato com os números de emergência do hotel e não conseguiram. Além disso, o executivo da HRS nos apoiou para conseguir uma reserva em um hotel diferente, que ficava a 30 minutos de carro de Grevenbroich. E como se tratava de uma reserva imediata fomos obrigados a pagar preços mais elevados. Com um bebê de 6 meses no meio da noite, tivemos que esperar quase uma hora na frente do hotel até que a HRS nos encontrou o segundo hotel - 𝐈𝐭 𝐰𝐚𝐬 𝐫𝐞𝐚𝐥𝐥𝐲 𝐡𝐚𝐫𝐝.𝗙𝗶𝗻𝗮𝗹 𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁: Se alguém planeja semelhante a nós - para chegar ao hotel no limite do horário de check-in, é melhor tentar falar com eles com muita antecedência e pedir suas alternativas. Se eles não tiverem alternativas, você pode pelo menos planejar suas alternativas.
star Prajish C
Rooms large and housekeeping brilliant. All staff helpful and friendly. Breakfast really great and such a wide range of food. All round great place to stay Las habitaciones son grandes y el servicio de limpieza genial. Todo el personal servicial y amable. Desayuno realmente genial y una amplia variedad de comida. Todo un gran lugar para quedarse
starstarstarstarstar Vicki Cartwright
𝐖𝐡𝐲 𝐫𝐚𝐭𝐢𝐧𝐠 𝐠𝐢𝐯𝐞𝐧 𝐚𝐬 𝐏𝐨𝐨𝐫: Because we were not able to Stay. And we expected a better support mechanism from a group like 𝕭𝖊𝖘𝖙 𝖂𝖊𝖘𝖙𝖊𝖗𝖓 towards our situation.We had 2 rooms booked for 2 families. We were not able to check-in at Best Western Plaza Hotel Grevenbroich on Saturday due to a series of issues. * Our plan was to reach the hotel by 9:30 - 10PM. * We were stuck on road due to an accident on the route. * We knew that the reception closes at 11PM. So we tried to call the hotel between 10:30PM to 11PM several times to check other possible options for a late check in - no one answered our call, we could only hear the music of Best Western. * Reached the hotel by 1:30AM. Obviously we couldn't get inside as reception is closed. * We dialed the emergency number shown on the door - again no response. * We called HRS customer support (as the hotel was booked through them). They also tried to get in touch with the hotel emergency numbers and failed. Further, HRS executive supported us to get a booking at a different hotel which was 30-minutes drive from Grevenbroich. And as this was an immediate booking we were forced to pay higher prices. With a 6 months old baby in the middle of a night, we had to wait nearly an hour in front of the hotel till HRS found us the second hotel - 𝐈𝐭 𝐰𝐚𝐬 𝐫𝐞𝐚𝐥𝐥𝐲 𝐡𝐚𝐫𝐝.𝗙𝗶𝗻𝗮𝗹 𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁: If anyone plan similar to us - to reach the hotel at the edge of their check-in hours, better try to speak with them much in advance and ask for your alternatives. If they do not have any alternatives, you can at least plan your alternatives. 𝐖𝐡𝐲 𝐫𝐚𝐭𝐢𝐧𝐠 𝐠𝐢𝐯𝐞𝐧 𝐚𝐬 𝐏𝐨𝐨𝐫: Porque no pudimos Quedarnos. Y esperábamos un mejor mecanismo de apoyo de un grupo como 𝕭𝖊𝖘𝖙 𝖂𝖊𝖘𝖙𝖊𝖗𝖓 hacia nuestra situación.Teníamos 2 habitaciones reservadas para 2 familias. No pudimos registrarnos en el Best Western Plaza Hotel Grevenbroich el sábado debido a una serie de problemas. * Nuestro plan era llegar al hotel de 9:30 a 10:00 p. m. * Nos quedamos atrapados en la carretera debido a un accidente en la ruta. * Sabíamos que la recepción cierra a las 23:00. Así que tratamos de llamar al hotel entre las 10:30 p. m. y las 11 p. m. varias veces para verificar otras opciones posibles para un check in tardío; nadie respondió nuestra llamada, solo podíamos escuchar la música de Best Western. * Llegué al hotel a la 1:30 a.m. Obviamente no pudimos entrar porque la recepción está cerrada. * Marcamos el número de emergencia que se muestra en la puerta, nuevamente sin respuesta. * Llamamos al servicio de atención al cliente de HRS (ya que el hotel se reservó a través de ellos). También intentaron comunicarse con los números de emergencia del hotel y fallaron. Además, el ejecutivo de HRS nos ayudó a conseguir una reserva en un hotel diferente que estaba a 30 minutos en coche de Grevenbroich. Y como se trataba de una reserva inmediata, nos vimos obligados a pagar precios más altos. Con un bebé de 6 meses en medio de la noche, tuvimos que esperar casi una hora frente al hotel hasta que HRS nos encontró el segundo hotel: 𝐈𝐭 𝐰𝐚𝐬 𝐫𝐞𝐚𝐥𝐥𝐲 𝐡𝐚𝐫𝐝.𝗙𝗶𝗻𝗮𝗹 𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁: Si alguien tiene un plan similar al nuestro: llegar al hotel al final de su horario de check-in, mejor trate de hablar con ellos con mucha anticipación y pregunte por sus alternativas. Si no tienen ninguna alternativa, al menos puede planificar sus alternativas.
star Prajish C
Nice hotel. The breakfast was quite good. Really pleasant staff.
starstarstarstar Janice Cooke
Staff are polite and friendly...breakfast was amazing.... room clean and tidy and cleaner in every day...plus side also fridge in the rooms....would definitely recommend/stay again 10/10
starstarstarstarstar Janine Mason
Rooms large and housekeeping brilliant. All staff helpful and friendly. Breakfast really great and such a wide range of food. All round great place to stay
starstarstarstarstar vicki cartwright
𝐖𝐡𝐲 𝐫𝐚𝐭𝐢𝐧𝐠 𝐠𝐢𝐯𝐞𝐧 𝐚𝐬 𝐏𝐨𝐨𝐫: Because we were not able to Stay.
And we expected a better support mechanism from a group like 𝕭𝖊𝖘𝖙 𝖂𝖊𝖘𝖙𝖊𝖗𝖓 towards our situation.
We had 2 rooms booked for 2 families. We were not able to check-in at Best Western Plaza Hotel Grevenbroich on Saturday due to a series of issues.
* Our plan was to reach the hotel by 9:30 - 10PM.
* We were stuck on road due to an accident on the route.
* We knew that the reception closes at 11PM. So we tried to call the hotel between 10:30PM to 11PM several times to check other possible options for a late check in - no one answered our call, we could only hear the music of Best Western.
* Reached the hotel by 1:30AM. Obviously we couldn't get inside as reception is closed.
* We dialed the emergency number shown on the door - again no response.
* We called HRS customer support (as the hotel was booked through them). They also tried to get in touch with the hotel emergency numbers and failed.
Further, HRS executive supported us to get a booking at a different hotel which was 30-minutes drive from Grevenbroich. And as this was an immediate booking we were forced to pay higher prices.
With a 6 months old baby in the middle of a night, we had to wait nearly an hour in front of the hotel till HRS found us the second hotel - 𝐈𝐭 𝐰𝐚𝐬 𝐫𝐞𝐚𝐥𝐥𝐲 𝐡𝐚𝐫𝐝.
𝗙𝗶𝗻𝗮𝗹 𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁: If anyone plan similar to us - to reach the hotel at the edge of their check-in hours, better try to speak with them much in advance and ask for your alternatives. If they do not have any alternatives, you can at least plan your alternatives.
star Prajish C
A equipe do hotel foi super simpática e nos ajudou com tudo. Passei uma noite em um quarto moderno e realmente me senti em casa!Tudo era muito limpo e moderno, mas ao mesmo tempo muito acolhedor. Todos em todos uma estadia muito agradável.Realmente para ser recomendado 👍🏾
starstarstarstarstar Flow
El personal del hotel fue muy agradable y nos ayudó con todo. ¡Pasé una noche en una habitación moderna y realmente me sentí como en casa!Todo estaba muy limpio y moderno pero al mismo tiempo muy hogareño. en general, una estancia muy agradable.Realmente recomendable 👍🏾
starstarstarstarstar Flow
Passei o final de semana lá com meu filho e ficamos super satisfeitos. Funcionários simpáticos, embora eu gostaria de destacar a senhora no café da manhã, ela sozinha recebe 5 estrelas. Quartos com tudo o que você precisa e camas nas quais dormimos incrivelmente bem.
starstarstarstarstar Lady C
Recepção amigável e descomplicada. Estacionamento subterrâneo ótimo. Quartos limpos e bem equipados. Serviço apenas duas estrelas porque o bar estava praticamente a zero. Havia apenas algumas bebidas engarrafadas. Café da manhã muito decente e saboroso.
starstarstarstar Rainer Krause
Recepción amable y sin complicaciones. Aparcamiento subterráneo genial. Habitaciones limpias y bien equipadas. Servicio solo dos estrellas porque la barra estaba prácticamente a cero. Solo había unas pocas bebidas embotelladas. Desayuno muy decente y delicioso.
starstarstarstar Rainer Krause
Pasé el fin de semana allí con mi hijo y quedamos súper satisfechos. Personal amable, aunque me gustaría destacar a la señora del desayuno, ella sola se lleva 5 estrellas. Habitaciones con todo lo necesario y camas en las que dormimos increíblemente bien.
starstarstarstarstar Lady C
Hotel rooms are good and clean. Price/quality ratio is good. Surroundings are full of restaurants and convenience stores which is useful.
Improvements can be made:
- I needed to use about 50-75 liters of water before hot water finally reached my room. That is unacceptable in today’s world and a waste of resources
- the breakfast buffet is very good and well worth the money. However, the room it’s served in is depressing. Why would you keep all curtains closed shielding the customers from seeing the outside world? Tip: open up the curtains and maybe play some smooth background music. It will greatly improve the ambiance
- parking is more expensive than breakfast and while I understand the reasons behind it, it just seems excessive. Try to renegotiate your lease agreement with the parking owner
starstarstarstar bobo290
Rooms are spacious and clean. Friendly staff. Put the rooms don't have airco especially in summer, find rooms rather hot then.
starstarstarstar Edward Faber
Very good hotel.Perfect breakfast .Warm in the room.New mobel.Mini fridge.
starstarstarstarstar Andrei Dancer
Very mediocre, Not certainly a business class hotel.No water or coffee on day2 if you stay more than a night there. No toiletries whatsoever. If you ask the reception they say- i didnt make these rules here, cant help you!Basic breakfast @€8 a day. Some eggs, cheese, cereals and bread
starstar Lekshmy Shaji
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