I made a reservation through booking.com as I do for all my trips. Confirmation received. Some days later, I've got message about "we can't make you reservation, will move you to this XXX hotel". First inconvenience, I choose that side of the river becasue I wanted to be there; now I've been moved to the other side (south side). OK, let's go.
After many hours driving, we arrive to the new hotel and they say there is a problem, the Hotel Royal didn't send the reservation. So we stayed for 2 HOURS waiting for this to be resolved. Obviously we've lost the afternoon and the only thing we receive is "sorry". Not acceptable. I would think twice before booking in this hotel.
star Ernesto Guimerans
Booked for 2 nights and they immediately transferred us to a different hotel further out of town. Cancelled the booking.
star Curtis Durham
We stayed here for 2 nights, on a triple room, we were just visiting family as we are from the city. Cold rooms, I found hard to keep warm, no carpets on the floor or anything. TV so small I couldn't read any subtitles but the cherry on top of the cake was the shower, you had to lean on the wall so you wouldn't fall and on the day of leaving there was NO HOT WATER. I stayed in the bath freezing while my sister complained, although a very nice guy, his suggestion was to wait or get dressed a and go to another room, shower there and get dressed again. I was so cold and upset I just left never to return again.
star Catarina Gouveia
We booked in for 2 nights, the hotel was very beautiful, however after being there for 3 hours we had to leave due to the collection of our family whos flight had been diverted due to bad weather and we had to drive and collect them. The staff understood and were so kind and understanding. I cannot complain about anything, apart from wishing we could have been there longer. We also got a refund for our booked rooms, this was without a doubt a great customer service. Thanks Hotel Royal and we will definitely be back for a proper stay soon.
starstarstarstarstar dan woods
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