The rooms are excellent and also the pool. That's about as good as this place gets.
The nightmare began when we arrived in Dubrovnik airport, we ordered a private transfer through the hotel because it would appear to be the easy and safe option even though it was not the cheapest available. It was 130 Euro for transfer to Budva with the hotel directly and on another website a few months in advance this transfer was 120 Euro.
So the hotel driver brought us in his car to the Croatian border with Montenegro where police stopped us and told us to get out of the car. My girlfriend and I were held at the border post with this man because he was illegal taxi. We were held here for two hours and questioned before Police told me and my girlfriend we were free to go but that we had to organise a new taxi because police were keeping the driver and car at the border.
Then our original taxi driver organised a public taxi for us and told the driver we would pay him €130 which I disagreed with but there's not a whole lot of negotiations you can do at a border post in the middle of nowhere. This taxi from the border to the hotel should've cost €80 on the taxi meter for reference.
Got to the hotel then, they didn't even acknowledge that we were late or that it was entirely their fault. Not even an apology. The trip should've taken two hours 20 minutes but it took us 5 hours to get there total time including being held at the border. The staff at reception didn't care, (ah yes that happens sometimes) is the answer I got. You'd think they would tell you that prior to booking private transfers that it's possible you might get held at the border.
We lost a day of our holiday to this incident which was never acknowledged at any stage and when I requested reimbursement or partial reimbursement at reception I was told (that's not my job) and that I contact the Hotel Management. I got an email response to my request telling me sorry and to forget about it or as they put it (never mind this situation) Another email I sent and they now ignore and are non contactable. What kind of service is this?
In summary, stay in another hotel in Budva close to the old town and pay the extra money for it, trust me it's worth it. There are plenty of these. This hotel is 20 mins walk from Budva in a not so nice area.
If you do decide to stay here, bring your own car or rent one. Do not use hotel transfer or do so at your own risk.
If you don't believe this review I have email responses and screenshots from the management in case they try to deny it on here.
star Ross Conaghan
Very nice small hotel, with very friendly staff. The rooms were very nice, clean and modernly furnished. The beautiful pool area is a good alternative to the crowded beaches. Unfortunately, the hotel is in the middle of a not so nice residential area.
starstarstarstar mik losh
Stayed here from for a week, and we loved the place. The hotel itself is new and modern, the rooms are very well maintained, and kept very clean by housekeeping. More importantly the staff were amazing, and felt like family by the end of our stay. The people we mainly dealt with were Dajana, Amra and Nemanja, for guest/room services, and Boris for the dining. Dajana and Nemanja even helped when a friend fell ill at night, with Dajana coming with us to the hospital to help us translate at 3-4am. Seriously the staff there are an absolute asset to the hotel, helping us in every way possible. Can't wait to visit again.
starstarstarstarstar Hisham K.
We got upgrades as soon as we stepped in. We got a insanely fresh room with the most beautiful view on the pool. A lovely girl named Amra helped us through our whole experience, she was truly amazing, we loved her service (the one who also got us upgraded)!. A guy named Moris kept us updates on the menu for drinks and food, super nice and polite service over all. The food was AMAZING! Especially the breakfast that was included. The whole experience over all was super amazing. This will for sure be our go to place! See you next summer hotel momentum!
starstarstarstarstar Jasmina Lekic
Realy nice hotel, rooms are complete new, service is perfect. Beach is 10min by walk, but for us were better stay in the pool. Breakfast was good, cooks what you want: pancakes, eggs, omelette… really good experience with nice boutique hotel Momentum
starstarstarstarstar Dina Parfenovich
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