Not sure why there are so many negative comments, people that complain about noise should reconsider coming to Mexico or invest in some ear plugs.
This is a great little hotel, for such a good price, that’s also in a great position. Close to the beach and awesome restaurants.
Our room was so neat/ tidy, honestly couldn’t fault it.
Thank you, hasta la proxima
starstarstarstarstar Luke
I Stayed at Hotel Caracol!
Excellent choice for staying in Puerto Morelos. The Bed was very comfortable and the Room was Super Clean. Top Location!
I recommend you to stay here if you’re looking for a good option in Puerto Morelos
starstarstarstarstar Jann G
Stayed one night because my other booking fell through. Nothing special but I was tired after traveling.
Anyhow, I tried to book again in the morning (just to avoid the hassle of moving) but they wanted to raise my rate two hundred pesos. It's not a ton of money but being treated that way as a customer wanting to give repeat business puts a bad taste in my mouth. Especially after packing suitcase and bags up a couple flights of stairs for a less than mediocre room...
So i left and found a place down the street even cheaper, much nicer and cleaner with a pool. I wouldn't recommend staying here - there are better places in town where you'll be more welcome.
When I left I saw they still had empty rooms. Lol Sometimes I end up living at a hotel for months if I'm treated well, so their loss...
star Brian James
Simple and clean, Ramiro was very nice and helpful. Good location, close to most restaurants , convinience stores and the biggest supermarket. Nothing fancy, but all works well, hot water doesn't run out, the air conditioner cools the room perfectly, it gets to the cold side even, a terrace on the top floor. The only downsides: for those who have trouble sleeping with noise, the bars that are closeby, which stop their music at midnight, are very loud; I would have liked an extra sheet or blanket. Everything else is good.
starstarstarstar Ana Marcano
Worst place what a horrible experience.
The room itself its claustrophobic, and it smelled. Shower pressure is horrible.
Until there okay, but when it came to sleep we couldn't, the room is so bad isolated a band that was playing in the restaurant behind you would think was in the room. No one told us on the check in about it. When we said we wanted to go somewhere else as was impossible to sleep the receptionist didn't care at all to give us a refund. So we had to stay.
Beds aren't bad at all.so we got to sleep a bit until 7am when a construction starts right by the room. Again no one told us about it.
Just horrible experience after all.
star Leticia Palmero
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