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star star star star star Jose Maria Izazaga 35, Near Zocalo, Mexico City, Mexico City & Surrounding Area 06000, Mexico
I stayed here on the night of August 22nd. I was originally scheduled to stay here from the 22nd until the 29th.First off, let me just start by saying this is the coolest looking hotel I have ever been to. The food was good, they have a glass elevator, the place was clean, and they had security at the entrance.Unfortunately, they have mosquitos! It was 10:45 p.m., and I had my earplugs in. All of a sudden, I hear, "Buzzzzz," and at first I ignored it, but then it got louder! I jumped out of my bed and tried sleeping in the other one. Just as I'm about to get into the other bed, (see first photo below), I found dried up hair and what looked like lint attached to it. It was disgusting! Five to ten minutes went by, and I could hear mosquitos again. I tried stuffing the holes with toilet paper so that they couldn't get in, (see second photo), which took me at least 30 minutes to do, and I was only able to get about four hours of sleep. I woke up at 5:30 a.m., and I felt as if I couldn't breath since the compartment I was sleeping in lacked oxygen. These were also the hardest beds I have ever slept on. The pillows didn't add much head support, and the hotel cleaner started vacuuming before 7:00 a.m. (*If it wasn't vacuuming, it was something that would've woken you up.) Guests are trying to sleep! On a final note, because there's nothing to keep the water in while you take a shower, it creates a complete mess all over the floor. I also don't know how long the floor is going to hold since it's made out of wood.I spent $184.00, and I couldn't get a refund. To say that my stay was less than pleasant would be an understatement. I do not recommend this place. Go to the Holiday Inn Express Mexico Reforma instead.To the hotel owners, here are my suggestions to improve: 1) Put mosquito nets on the windows. 2) Put in softer beds and firmer pillows. 3) Put a barrier between the shower and the bathroom floor so it doesn't make such a mess. 4) Do not start cleaning before 9:00 a.m. and stop by 10:00 p.m. 5) Install a concrete floor, or something more solid, in the shower instead of wood. Water will cause the wood to deteriorate over time.
I stayed here on the night of August 22nd. I was originally scheduled to stay here from the 22nd until the 29th. First off, let me just start by saying this is the coolest looking hotel I have ever been to. The food was good, they have a glass elevator, the place was clean, and they had security at the entrance. Unfortunately, they have mosquitos! It was 10:45 p.m., and I had my earplugs in. All of a sudden, I hear, "Buzzzzz," and at first I ignored it, but then it got louder! I jumped out of my bed and tried sleeping in the other one. Just as I'm about to get into the other bed, (see first photo below), I found dried up hair and what looked like lint attached to it. It was disgusting! Five to ten minutes went by, and I could hear mosquitos again. I tried stuffing the holes with toilet paper so that they couldn't get in, (see second photo), which took me at least 30 minutes to do, and I was only able to get about four hours of sleep. I woke up at 5:30 a.m., and I felt as if I couldn't breath since the compartment I was sleeping in lacked oxygen. These were also the hardest beds I have ever slept on. The pillows didn't add much head support, and the hotel cleaner started vacuuming before 7:00 a.m. (*If it wasn't vacuuming, it was something that would've woken you up.) Guests are trying to sleep! On a final note, because there's nothing to keep the water in while you take a shower, it creates a complete mess all over the floor. I also don't know how long the floor is going to hold since it's made out of wood. I spent $184.00, and I couldn't get a refund. To say that my stay was less than pleasant would be an understatement. I do not recommend this place. Go to the Holiday Inn Express Mexico Reforma instead. To the hotel owners, here are my suggestions to improve: 1) Put mosquito nets on the windows. 2) Put in softer beds and firmer pillows. 3) Put a barrier between the shower and the bathroom floor so it doesn't make such a mess. 4) Do not start cleaning before 9:00 a.m. and stop by 10:00 p.m. 5) Install a concrete floor, or something more solid, in the shower instead of wood. Water will cause the wood to deteriorate over time.
Muy buen servicio profesionaled
Eu nunca voltaria e eu não recomendo. O hotel é lindo e eles têm cuidado na decoração, quando chega um segurança tem que abrir a porta e habilitar o acesso ao elevador, meu namorado tinha uma reserva na reserva, que mostrou quando chegou, disse o recepcionista que eu faria uma cópia da sua identidade e do seu cartão de crédito, meu namorado respondeu que é claro a identificação, mas não o cartão. Eles cobraram US $ 6.295 por duas noites, ele perguntou quantos dólares eram e a recepção disse US $ 130. Quando subimos para o quarto eu esperava que por aquele preço seria um hotel muito bom e eu disse a ele que era muito caro pelo que é, então ele percebeu que talvez fraudulentamente cobraram muito mais dele, ele é um estrangeiro e ele não percebeu, Ele desceu para fazer a reclamação. O quarto é bem pequeno, uma cama com um colchão super duro que salta trovão, além do assoalho e da cama, eles rangem ao menor movimento. Os travesseiros são super altos e muito duros, a porta do banheiro é deslizante mas por dentro não tem como segurá-la para abrir ou fechar e o banheiro fica a menos de um metro da cama, o que é tremendamente desconfortável, o banheiro não tem espaço pra botar até sabonete, só não dá pra botar nada, a água do chuveiro vai pro chão do banheiro inteiro e faz uma bagunça. Você pode ouvir o barulho da avenida e muito cedo eles começam a aspirar o hotel. Fomos na farmácia que é tecnicamente em frente e demorou mais para eles abrirem para voltarmos, tive que procurar o telefone e ligar porque não tem campainha nem nada, o que me faz pensar que numa emergência, você não pode sair se o plantonista não destranca a porta. O pior e o motivo pelo qual escrevo às 2 da manhã apesar de estar muito cansado é que o quarto é uma festa de moscas, faz calor e não tem ventilador e menos ar condicionado, as janelas estavam abertas e não têm mosquiteiros. Minha experiência com este hotel é péssima, desconfortável, para uma cama de casal por $ 1.500 em média por noite espera-se um mínimo para poder descansar em uma cama confortável, por esse preço vale a pena procurar outro lugar e infelizmente pagamos dois noites, mas vou ver se consegue cancelar a segunda, porque tenho vontade de chorar por não conseguir dormir e como é super desconfortável.
Maravilhoso conceito cheio de cor e com as raízes do nosso país, muito aconchegante e com comida de primeira classe
É um lugar lindo, os quartos são lindos e a atenção incomparável tudo que eu pedia para me ajudar a surpreender meu namorado eles fizeram
Excelente serviço na zona da restauração, muito rico e com preços consoante o local. Um lugar muito confortável com serviço de hotel e pousada caso você esteja visitando a bela cidade do México e queira ficar no centro.
Excelente servicio en área de restaurante, muy rico y con precios acordé al lugar. Un lugar muy cómodo y con servicio de hotel y hostal por si andas de visita en la bella ciudad de México y quieres quedarte en el centro.
Es un lugar hermoso, las habitaciones son hermosas y la atención inigualable todo lo que pedí que me ayudaran para sorprender a mi novio lo hicieron
Maravilloso concepto lleno de color y las raíces de nuestro país, muy acogedor y con alimentos de primera
No regresaría jamás y no lo recomiendo. El hotel es bonito y han puesto cuidado en la decoración, al llegar una persona de vigilancia debe abrir la puerta y habilitar el acceso al elevador, mi novio tenía una reservación en booking, la cual mostró al llegar, el chico de recepción le dijo que le haría una copia a su ID y a su tarjeta de crédito, mi novio respondió que claro a la identificación pero que no a la tarjeta. Le cobraron $6,295 por dos noches, él preguntó cuántos dólares eran y el de recepción dijo que $130. Cuando subimos a la habitación yo esperaba que por ese precio fuera un hotel muy bonito y le dije que era muy caro para lo que es, entonces se dio cuenta de que le cobraron tal vez dolosamente mucho más, él es extranjero y no se fijó, bajó a hacer la reclamación. La recámara es muy pequeña, una cama con un colchón super duro que le truenan los resortes, además la duela del piso y la cama, rechinan al menor movimiento. Las almohadas son super altas y muy duras, la puerta del baño es corrediza pero por dentro no tiene como sostenerla para abrir o cerrar y el baño está a menos de un metro de la cama, lo cual es tremendamente incómodo, el el baño no hay espacio para poner ni un jabón, simplemente no puedes poner nada, el agua de la regadera se va para el piso de todo el baño y se hace un desastre. Se escucha el ruido de la avenida y muy temprano se ponen a limpiar con aspiradora el hotel. Salimos a la farmacia que está técnicamente enfrente y tardamos más en que nos abrieran para entrar de nuevo, tuve que buscar el teléfono y llamar porque no hay un timbre ni nada, lo cual me hace pensar que en caso de emergencia, no puedes salir si la persona de guardia no abre la puerta con llave. Lo peor y la razón por la que escribo a las 2 am a pesar de estar cansadísima es que la recámara es una fiesta de moscos, hace calor y no hay un ventilador y menos AC, las ventanas estaban abiertas y no tienen mosquiteros. Mi experiencia con este hotel es terrible, incómodo, por una cama matrimonial por $1,500 en promedio la noche uno espera mínimo poder descansar en una cama cómoda, por ese precio vale la pena buscar otro lugar y lamentablemente pagamos dos noches, pero veré si se puede cancelar la segunda, porque quiero llorar de no poder dormir y de lo super incómodo que es.
Excellent service in the restaurant area, very rich and with prices according to the place. A very comfortable place with hotel and hostel service in case you are visiting the beautiful city of Mexico and want to stay in the center.
It is a beautiful place, the rooms are beautiful and the unparalleled attention everything I asked them to help me to surprise my boyfriend they did
Wonderful concept full of color and the roots of our country, very cozy and with first-class food
I would never go back and I do not recommend it. The hotel is beautiful and they have taken care in the decoration, when a security person arrives he must open the door and enable access to the elevator, my boyfriend had a reservation in booking, which he showed when he arrived, the reception guy told him that I would make a copy of his ID and his credit card, my boyfriend replied that of course the identification but not the card. They charged him $ 6,295 for two nights, he asked how many dollars it was and the front desk said $ 130. When we went up to the room I hoped that for that price it would be a very nice hotel and I told him that it was very expensive for what it is, then he realized that they charged him perhaps fraudulently much more, he is a foreigner and he did not notice, He came down to make the claim. The bedroom is very small, a bed with a super hard mattress that springs thunder, in addition to the floorboard and the bed, they squeak at the slightest movement. The pillows are super high and very hard, the bathroom door is sliding but inside you have no way to hold it to open or close and the bathroom is less than a meter from the bed, which is tremendously uncomfortable, the bathroom does not have room to put even a soap, you just can't put anything in, the shower water goes to the floor of the whole bathroom and it makes a mess. You can hear the noise from the avenue and very early they start to vacuum the hotel. We went to the pharmacy that is technically opposite and it took longer for them to open us up to get back in, I had to find the phone and call because there is no bell or anything, which makes me think that in an emergency, you can't go out if the person on duty does not unlock the door. The worst and the reason why I write at 2 am despite being very tired is that the bedroom is a party of flies, it is hot and there is no fan and less AC, the windows were open and they do not have mosquito nets. My experience with this hotel is terrible, uncomfortable, for a double bed for $ 1,500 on average per night one expects a minimum to be able to rest in a comfortable bed, for that price it is worth looking for another place and unfortunately we paid two nights, but I will see if you can cancel the second, because I want to cry about not being able to sleep and how super uncomfortable it is.
It is a beautiful place, the rooms are beautiful and the unparalleled attention everything I asked them to help me to surprise my boyfriend they did
Excellent service in the restaurant area, very rich and with prices according to the place. A very comfortable place with hotel and hostel service in case you are visiting the beautiful city of Mexico and want to stay in the center.
Bom lugar, bom café e boa comida, preços um pouco caros.
Experiência maravilhosa 💋 eles realmente sabem fazer seus coquetéis 🤙🏽
Tuve una estancia muy agradable, disfrute mucho del hotel, la comida muy rica y el personal muy amable
Buen lugar, buen café y buena comida, precios un poco caros.
Good place, good coffee and good food, prices a bit expensive.
Wonderful experience 💋 they really do know how to make their cocktails 🤙🏽
Muy bonito ambiente, el café y el cuernito que comí estuvieron ricos y el personal es muy amable, felicitaciones a Paola!
Minha primeira vez lá e fiquei 5 noites e foi absolutamente perfeito! A equipe foi muito receptiva às minhas necessidades e pedidos especiais. Eu tive que fazer um teste da Covid para voltar à Califórnia e eles organizaram para que eu pudesse fazer o teste no hotel. Pepe do restaurante e recepção, toda a equipe foi muito simpática e prestativa. Eles me ajudaram a surpreender meu namorado com balões e decorações para o nosso quarto e bolo também! 😁 Eu definitivamente voltaria! Muito obrigado a todos por tudo.
My first time there and stayed 5 nights and it was absolutely perfect! The staff was very accommodating to my needs and special requests.I had to get a Covid test to come back to California and they arranged it so that I could take the test in the hotel 😁 The decor and the food was outstanding! Pepe from the restaurant and front desk, the whole crew were very nice and helpful.They helped me surprise my bf with balloons and decorations for our room and cake too! 😁 I would definitely come back! Thank you all so much for everything.
Jose Maria Izazaga 35, Near Zocalo, Mexico City, Mexico City & Surrounding Area 06000, Mexico
