Pelo preço que pagamos, estou dando a eles 5 estrelas. Os quartos eram bons. Ótimo ter uma pequena cozinha. 3 piscinas, toboágua, banheira de hidromassagem. Eles tinham uma piscina infantil com uma parte rasa que foi ótimo para o nosso filho de 2 anos. acesso à praia. Entramos de carro, então tínhamos um veículo para explorar a cidade ...
starstarstarstarstar Henry Ying
I truly enjoyed my vacation at the Villa del Palmar Puerto Vallarta. The resort is well staffed and they are courteous and professional. The Villa group goes above and beyond to ensure that you enjoy your stay. I paid for the all inclusive package and it was well worth it.The food was amazing. There are several different restaurants to choice from daily and the spirits are served in all flavors and specialties. Try the Whinnie the Pooh...The resort is located in an area that allows you to walk to local venues such as malls, restaurants, and souvenir shopping. We took a taxi downtown Puerto Vallartaand visited Our Lady of Guadalupe Church, the pier, and flea market. We also visited their new resort the Villa del Palmar Flamingo in a near by state.The resort is family friendly.It has three pools with wading areas, two hot tubs (one was not working), and two soaking tubs. The management should consider offering adult time at the pool by the sports bar. The only concern is that some adults of all orientationshowcase inappropriate displays infront of families.Perhaps a note that says adults rhat display inappropriate behaviors will be asked to leave the area.
starstarstarstarstar Dr. Tara Dowdell
For the price we paid, I am giving them 5 stars. The rooms were nice. Great to have a small kitchen. 3 pools, water slide, hot tub. They had a kiddie pool with a shallow end which was great for our 2 year old. beach access. We drove in, so we had a vehicle to explore the city...
starstarstarstarstar Henry Ying
Estamos aqui há 34 anos. Ame nossa casa longe de casa. Este é um resort discreto com muito bom serviço, comida e bebidas de qualidade, jardins bem cuidados e preços muito justos. O único aspecto negativo são as tentativas regulares de fazer com que os hóspedes recém-chegados assistam a uma apresentação de time share no novo resort em Nuevo Vallarta. Eu não recomendaria o pacote com tudo incluído, já que o PV tem inúmeras opções incríveis de restaurante.
starstarstarstar Scott Wyatt
We've been going here for 34 years. Love our home away from home. This is a low key resort with very good service, quality food and drinks, beautifully maintained grounds, and very fair prices. The only negative is the regular attempts to get newly arriving guests to attend a time share presentation at the newer resort in Nuevo Vallarta. I would not recommend the all inclusive package, as PV has countless amazing restaurant options.
starstarstarstar Scott Wyatt
Great beach, awesome customer service, beautiful views, warm waters, lots of activities. However, there are alot of vendors walking up and down the beach trying to sell that can be annoying but they aren't invading your personal space so you'll be fine. I'd give it a 4.5
starstarstarstar Boogie Fox
Este lugar é incrível, gostaria de me lembrar de todos que me ajudaram enquanto estive lá. Mas a equipe vai além para garantir que seja a melhor experiência possível. Assim que chegar lá, você será saudado por Paul David ou Joel e acredito que Ramon. Esses são seus mensageiros, eles fazem tudo que você precisa, desde pegar um táxi até levar suas coisas para o seu quarto! E eles fazem um ótimo trabalho nisso. Depois vá para a recepção ou fale com Danny, Abel ou Aretzi, eles garantem que o seu quarto está pronto e que tudo está cuidado. Eles estão sempre disponíveis para ajudar sempre que você precisar e fazem um trabalho maravilhoso. Se precisar da ajuda do concierge, é muito simples! Marcela e Martin fazem um ótimo trabalho em garantir que suas atividades sejam planejadas, se você quiser, e também em preparar seu teste Covid. Agora, voltar aos Estados Unidos é uma parte importante. Já estou há dois anos consecutivos e os quartos têm sido excepcionais! As vistas são excelentes e há uma geladeira e um pequeno fogão em cada quarto. Por isso, é maravilhoso poder preparar o seu próprio pequeno-almoço, se quiser. Se não, eles têm um ótimo bar cheio de tudo o que você poderia querer para o café da manhã, Joaquin é um dos meus garçons favoritos, esteja eu tomando café da manhã ou na piscina. Agora para a piscina! Isso é incrível, que lugar maravilhoso para relaxar à tarde e aproveitar o sol e a água fresca. Eles têm três piscinas, se você quiser ficar longe de outras pessoas, isso não é um problema. Também há duas banheiras de hidromassagem, o que o torna ótimo! Quais são as minhas características favoritas neste lugar é o pequeno mercado que eles têm no local, você pode entrar lá e comprar manteiga de amendoim ou uma cebola, ou até mesmo uma garrafa de tequila se quiser. É muito útil! Esse é um maravilhoso resort, onde você será muito bem tratado! Apenas um ótimo lugar para fugir, ou uma ótima localização se você quiser ir para o centro ou qualquer outro lugar da cidade.
starstarstarstarstar Josh B
Marcela nos recibió todos los días con la mejor atención, el mejor servicio y siempre con una sonrisa. Muy amable y servicial. Monse Rico también muy amable y un gran servicio. Volveremos sin dudarlo, son un gran equipo.
starstarstarstarstar Esteban
Viaje familiar y quedamos encantados con todo el servicio! Desde la llegada los chicos de recepción hicieron todo lo posible por ayudarnos,gracias a David! Monse Rico nos recibió y siempre estuvo al pendiente de nosotros,asi como Margarita siempre recomendando los mejores restaurantes! Muy agradables todos.
starstarstarstarstar Rosario Cardenas
Can't explain how great of an experience this stay was... Marcy at concierge and Monse Rico really made it worth it, they went over the top on their service.Can't wait to come back!!! Overall service was great,delicious restaurants and entertaining shows!
starstarstarstarstar Hanna Derlow
This place is amazing, I wish I could remember everybody who helped me while I was there. But the staff goes above and beyond to make sure that it is the best experience possible. Once you get there you are greeted by either Paul David or Joel and I believe Ramon. Those are your bellhops, they do everything you need from getting you a taxi to getting your stuff to your room! And they do a great job of that. After that your head on over to the reception desk or you can talk to Danny, Abel or Aretzi, they make sure that your room is ready and that everything is taken care of. They are always there to help whenever you need and they do a wonderful job. If you need help from the concierge‘s then it is very simple!Marcela and Martin do a great job of making sure your activities are planned if you want to, and also getting your Covid test set up. Right now returning to United States that is an important part. I have been two years in a row now, and the rooms have been exceptional! The views are great, and there’s a refrigerator and a little stove in each room. So it makes it wonderful to be able to cook your own breakfast if you want to. If not they have a great bar filled with everything you could want for breakfast Joaquin is one of my favorite servers whether I’m having breakfast, or out at the pool.Now to the pool! That thing is amazing, what a wonderful place to relax in the afternoon and enjoy the sun and the cool water. They have three pools if you want to get away from other people, that’s not a problem. Also there are two hot tubs, which make it great! What are my favorite features about this place is the little market that they have on site, you can go in there and get peanut butter or an onion, or even a bottle of tequila if you want. It’s just very handy! This is a wonderful resort, where you will be treated very well! Just a great place to get away, or a great location if you want to go downtown or anywhere else in the city.
starstarstarstarstar Josh B
Danny e Abel foram muito prestativos na recepção. Atendimento super rápido e muito educado. Quando chegou a hora de agendar nossos testes de Covid para a partida, Marcela, Monse Rico e Martin foram os mais legais para trabalhar! Eles nos fizeram sorrir e o processo foi fácil. Nossa governanta Lucy manteve nosso quarto limpo e nos fez sentir em casa. A piscina é agradável, com vistas fantásticas das montanhas e da praia. Grite para Ernesto, Raphael e Romero por tornar nossos dias na piscina incríveis !!!!
starstarstarstarstar Amanda Ford
Danny and Abel were so helpful at the front desk. Super quick service and very polite. When it was time to schedule our Covid tests for departure Marcela, Monse Rico and Martin were the nicest to work with! They made us smile and the process was easy. Ourhousekeeper Lucy kept our room clean and made us feel at home. The pool is nice with amazing views of the mountains and beach. Shout out to Ernesto, Raphael and Romero for making our pool days amazing!!!!
starstarstarstarstar Amanda Ford
Excelente hotel pelo preço, ótimo ambiente, muitas atividades, boa comida sem ser espetacular, quartos limpos e espaçosos. Equipe muito atenciosa. Localização muito boa. 100% recomendado para passar férias tranquilas com a família.
starstarstarstarstar Ricardo Said Padilla Linares
Hotel excelente para el precio, excelente ambiente , muchas actividades, comida buena sin ser espectacular , habitaciones limpias y espaciosas . Personal muy atento . Muy buena ubicación . Recomendable 100 % para pasar unas vacaciones tranquilas con la familia .
starstarstarstarstar Ricardo Said Padilla Linares
Es un lugar muy tranquilo, las personas que trabajan ahi te hacen sentir como si estubieras en casa, la comida y los servicios en los restaurantes son de primera calidad, ahora si puedo decir que fui a descansar a un lugar maravilloso y trankilo, planeare regresar por lo menos unas 4 veces por año!!
starstarstarstarstar Ely Celular
Atencion de primera en todo momento, el personal muy amable y los cuartos comodos y espaciosos
starstarstarstarstar Jose Rogelio Sandoval Tellez
La habitación donde nos quedamos tiene un diseño raro.. a mi no me gustó. Pero son cómodos y limpios. Las áreas comunes limpias y personal atento. Las albercas grandes y buena ubicación.
starstarstar Marcela Martinez
Todo muy bien, el desayuno muy variado y con muy buen sazon.Los jardines muy limpios y la alberca con una temperatura ideal para el calor que hay en Pto. Vallarta.Me gustaria que tuvieran mas restaurantes y no solo 2 pero fuera de eso, todo muy bien.
starstarstarstarstar Daniel Garcia
Es uno de los resorts de mayor tradición en Puerto Vallarta, instalaciones de primer nivel y servicio a la altura, los camastros y sus muebles son modernos y las actividades recreativas son divertidas, se puede disfrutar de momentos de relajación.
starstarstarstarstar Miguel Ángel Ocaña Reyes
It was a nice place until my friend had his wallet stolen on their beach. There was a very large group of white-shirt vendors attempting to sell cigars, weed, and cocain that kept circling my group while we were trying to enjoying the beach for the first time. Come to find out, when you ask their names, the white-shirts all say "Salvidor". Salvador is also who returned the wallet to front desk with no Mexican money in it. But the true kicker for me was when my entire group had undeniable stomach problems the night before our last day. The next morning the hotel refused to work with use to get our 200 dollar boat ride refunded or exchanged. They showed us to doctor but the doctor required 61 dollars per person to be seen for a doctor's note to start a refund process. In our group of four that means we would be spending more on the doctor then the boat. The person in charge of selling the tickets also had the audacity to tell me that I wasn't sick because I was at his desk talking about a refund. It was disgusting service. So honestly i feel they burned me on last day and didn't care to help. It truly ruined my enjoyment of the final 36 hours at that resort. So I won't be going back to their company. All they want is for you to sign up for their timeshare lie, take your money, and kick you to the curb. They don't really care about you and they will take what they can. I would suggest finding another company.
starstar Doug Barrineau
A much nice place since they’ve remodeled it. The issue arose during our first time at the beach. The waiter refused to approach us. But at the same time, approached the every individual around us. After over two hours, another individual approach us and asked for our reservation. I’ve had excellent experience at other resorts around Puerto Vallarta. Would recommend going to any other.
starstar Raul Herrera
I really like this place. Excellent location, friendlystaffs, clean and cozy. If you are not looking for a huge and/or luxurious resort then Villa Del Palmar will be perfect for you. This place has a nice vibe. From relaxing on the beach to physically active. They offer great daily activities such as beach volleyball,water sports and salsa dancing! I also had their massage on the beach, facial and tequila body scrub. All these services were great. Definitely recommend getting at least on of these services. It would be nice if they can update their spa and guest bathroom a bit luxurious and cozy. Right now is a bit outdated. Overall I would recommend this hotel to any traveler who is looking for a fun and casual place to stay.
starstarstarstarstar Kimberly Pham
The first person I met at Villa Del Palmar was Marcela Rodriguez - she is friendly, warm, delightful, helpful, and couldn't have done more to make my stay a great experience. She has several other outstanding Concierge colleagues including Diego and Ramon. They all go out of their way to make you feel welcome and do everything to assist. Abel at the front desk and David at the Entrance were also fantastic to deal with.
starstarstarstarstar Irene Turtle
Lindo
starstarstarstar Uriel Alcala Garcia
Muiermoso
starstarstarstarstar Jose Asuncion Lopez Aguilar
Love these guys! Beautiful hotel, Margarita and her team are fantastic. Second time here this year and I’m going to keep coming back!
starstarstarstarstar Annamarie Is Happy
Excelente atendimento em cada parte do hotel e com cada trabalhador, excelentes instalações, tudo muito limpo, excelente ambiente, a verdade é muito confortável a estadia. Segunda visita e eu definitivamente voltarei.
starstarstarstarstar Armando Mérito
Exelente servicio en cada parte del hotel y con cada trabajador, excelentes instalaciones, todo muy limpio, excelente ambiente, la verdad demasiado a gusto la estancia. Segunda visita y sin duda volveré a venir.
starstarstarstarstar Armando Mérito
Comida e serviço foi ótimo! Tive férias maravilhosas aqui. Além disso, o resort fica super perto do centro de Puerto Vallarta! E se você estiver hospedado durante a temporada COVID, eles farão com que sua estadia seja a mais segura possível.
starstarstarstarstar Katelyn Pettit
Food and service was great! Had a wonderful vacation here. Plus, the resort is super close to downtown Puerto Vallarta! And if you are staying during COVID season, they will make sure that your stay is as safe as possible.
starstarstarstarstar Katelyn Pettit
Excelente servicio, desde que llegas, durante tu estancia, habitaciones muy limpias. Todo el personal muy atento y servicial. Definitivamente regreso en las siguientes vacaciones.
starstarstarstarstar Citlali Vazquez
Super recomendable el servicio, super rico el hotel muy céntrico y además las instalaciones muy cómodas así como el servicio de primera, me atendió Ramón de concierge nos recibió super amable con todos los protocolos, durante la estancia conocimos a Margarita y nos ayudó con reservas para los mejores restaurantes
starstarstarstarstar Lizeth Morales
Buen servicio medidas anticovi
starstarstarstar Jorge Valle Guzman
O segundo em que chegamos ao resort foi uma experiência incrível. Nós nos registramos e, em seguida, Vanesa imediatamente entrou e nos ajudou. Ela é realmente uma pessoa especial e nos fez sentir muito bem-vindos e em casa. Ela nos pegou tudo pronto para a nossa estadia e, em seguida, também ajudou a reservar nossas excursões. Enquanto esperávamos que nosso quarto ficasse pronto, ela se aproximou e nos avisou quando estava pronto. Para finalizar, no dia seguinte, quando estávamos no saguão, ela saiu e verificou se estávamos bem. Amá-la aos pedaços, ela é uma jóia! Definitivamente voltarei!
starstarstarstarstar Hope Stewart
Luis Lopez, David, housekeeping and all of the staff were very helpful in all of the activities we chose to do while at the resort and outside of the resort. They made every accommodation to make sure we had a great experience. Definitely recommend!
starstarstarstarstar Brittanaye E
Amazing! I didn't want to leave. Wonderful and welcoming staff. Service was quick at the pool. We really enjoyed our time here. Keep up the great wonderful service. A+
starstarstarstarstar Tammy Dalton
Beautiful resort and friendly staff. Tania was extremely helpful during our entire stay and made sure we were comfortable. The poolside food and drinks were also very good. I love how close this resort is to city center and Uber is very reliable for getting around. Luis and Mago from the concierge dept were extremely helpful and answered all questions we had for tours and the hotel. I'd stay here again!
starstarstarstarstar Anaid C
The second we arrived at the resort it was such an amazing experience. We checked in and then Vanesa immediately stepped in and helped us. She is truly such a special person and made us feel so welcomed and at home. She got us all set for our stay and then also helped get our excursions booked as well. While we were waiting for our room to be ready she came over and let us know when it was ready.To top it off the next day when we're in the lobby she came out and checked on us and made sure we were alright. Love her to bits she is a gem! Will definitely be coming back!
starstarstarstarstar Hope Stewart
Eu sou um membro e estou acostumada com a qualidade dos outros resorts ... este simplesmente não estava à altura. Ele está localizado próximo a um rio, então se você vier durante a entressafra a água do oceano é marrom devido ao escoamento do rio. Ele está longe de ser tão luxuoso quanto os outros resorts de Villa Del Palmar. Eu não voltarei.
starstar Faith Hoard
Muy buen hotel pero lo que es mejor de todo es el servicio de conscierge! Margarita, Marcela y David son un excelente equipo! Hacen todo más fácil y mejor para tu estadía. Desde que llegamos todos muy amables incluso el Bell boy David desde que llegas te da un excelente servicio! Gracias!
starstarstarstarstar Flor Delgado
Hotel 100% Méxicano !!!Recién remodelado cuidaron bastante todos los detalles de pintura, mis felicitaciones al departamento de mantenimiento sigan así cuidando este bello hotel.Al igual en el área de Recepción mis felicitaciones a la conserge Montse Rico nos atendió muy bien.Cuartos muy coloridos al estilo mexicano y haciendo mención a Frida kahlo de México para el mundo.Albercas muy limpias y funcionales.Al igual que el jacuzzi.Precios accesibles.Todas las habitaciones tienen su cocineta.Muy céntrico cerca de las plazas y del malecón.A pie de playa.Definitivamente volveré !!!
starstarstarstarstar Cesar Ruiz
Estamos aqui há 1 noite até agora e foi um desastre em quase todos os sentidos. Não há WiFi em nenhum lugar do resort - a recepção diz que será consertado no dia seguinte - hoje será consertado amanhã, presumo que o padrão continuará. O quarto precisa de um upgrade massivo - era para ser um quarto atualizado gratuito. Originalmente reservamos um estúdio e eles nos mudaram para um quarto de 1. Tivemos que esperar até as 17h apenas para pegar as chaves do nosso quarto, no qual não dá para ver o mar e fica no segundo andar. Eu preferia ficar com o estúdio e não sentar no calor no saguão 2 horas após o horário de check-in às 15 horas. Eu entendo que são tempos ambiciosos, mas o hotel está limitado a 30% de ocupação (ou assim eles dizem) e de alguma forma tudo está pior e mais lento do que se estivesse em plena capacidade. E o empurrão para a apresentação de timeshare ... oh meu Deus. Ficou nos dizendo que as pessoas no aeroporto são golpistas e nos avisando se nos inscrevíamos para alguma apresentação. Não sabíamos, e eu disse isso a ela, e ela continuou pressionando! Me dizendo que estava tudo bem, eu não deveria ficar envergonhado, apenas diga a ela a verdade. Realmente?! Durante todo esse tempo, ficamos presos no saguão, esperando que nosso quarto ficasse pronto. Sou proprietário de um timeshare e absolutamente não recomendo este resort (se é que pode ser chamado assim) a NINGUÉM, a menos que você queira pagar mais do que deveria por menos do que precisa. Da próxima vez que eu quiser ficar no centro de puerto Vallarta, vou ficar em um resort diferente do meu timeshare. Esperançosamente, flamingos ao longo da costa são melhores.
star Doreen Zhang
I am a member, and I am used to the quality of the other resorts… this one just didn't measure up. It is located right next to a river so if you come during off season the ocean water is brown due to river run off.It is nowhere close to being as luxurious as Villa Del Palmar's other resorts.I will not be coming back.
starstar Faith Hoard
We have been here for 1 night so far, and it has been a disaster in almost every way. There is no WiFi anywhere in the resort - the front desk says it will be fixed the next day- then today it will be fixed tomorrow, I assume the pattern will continue. The room needs a massive upgrade — this was supposed to be a free upgraded room. We originally booked a studio and they upgraded us to a 1 bedroom. We had to wait until 5 pm just to get the keys to our room, in which you cannot see the ocean at all and is on the second floor. I would have rather stuck with the studio and not sat in the heat in the lobby 2 hours past the 3 pm check in time. I understand it is covid times, but the hotel is limited to 30% occupancy (or so they say) and somehow everything is worse and slower than if it were at full capacity. And the pushing for the timeshare presentation...oh my goodness. Kept telling us that the people at the airport are scammers and to tell us if we signed up for any presentations. We didn’t, and I told her that, and she kept pushing! Telling me it was okay, I shouldn’t be embarrassed, but just tell her the truth. Really?! All this while we were trapped in the lobby waiting for our room to be ready. I am a timeshare owner and I absolutely do not recommend this resort (if it can even be called that) to ANYONE unless you want to just pay more than you should for less than you need. Next time I want to stay in downtown puerto Vallarta, I will actually stay at a different resort than my timeshare. Hopefully flamingos up the coast is better.
star Doreen Zhang
This is a very clean hotel.. beautiful location with access to everything, from beach front, good restaurants etc. The staffs were very helpful. I definitely will come back here again.
starstarstarstarstar Gus
Estuve hospedado una semana y tuve muy buena experiencia. Las instalaciones son buenas: tienen varios tipos de habitación con conceptos y diseños diferentes. Los edificios son viejos pero han tenido buen mantenimiento con el paso de los años y cuidan su aspecto. Las fachadas y el exterior son muy limpios, cuidan el aspecto visual (pintura, textura, cancelería y jardinería). La atención del personal es casual, no es meramente profesional ni formal. Brindan trato amable y son amigables. El mar en este hotel está altamente afectado por las corrientes del río que desemboca a 500 m en el mar, entonces cuando hay lluvias fuertes, el agua cambia de color por un par de día y tiene residuos que arrastra la lluvia y el río. Me encantó que envían un postre a la habitación por las tardes. Algunos días, dan deliciosos y otros, no tanto, ¡pero el detalles es excelente! Se sacaron un 10 durante la pandemia por portar todos el cubrebocas todo el tiempo, mantener la distancia y restringir la ocupación del hotel al 25%. Durante una noche pude ver 4 tortugas poniendo huevos. Protección civil tienen un programa de recolección e incubación de huevos de tortuga. Si salen a caminar a partir de las 9:00 pm, es posible que en la temporada correcta puedan verlas. Lamentablemente están en peligro de extinción y muchas personas toman y venden clandestinamente los huevos. No tengo quejas, pero creo que las malas experiencias han sido por falta de capacitación del personal y atención deficiente a clientes estadounidenses (muchos son exagerados y exigentes).
starstarstarstarstar Cesar Loretto
El hotel es bonito,amplio y confortable.La verdad la playa no vale la pena, pues pasan ríos y el agua se revuelve mucho. Trae mucha ramita, piedras y nada cristalina.Tuvimos que movernos a playas publicas para poder disfrutar.
starstar Lety Vázquez
Super recomendado,
starstarstarstarstar Fernando De Luna
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