Um hotel com toalhas sujas e condições restantes aceitáveis.
starstarstar José Viana
Hotel Maravilhoso, limpo e organizado, com um padrão internacional, restaurante excelente!
starstarstarstarstar Laudeilson Soares
Ótimo e com qualidade
starstarstarstarstar Emilia Mendes
Bem localizado, quarto confortável.
starstarstarstarstar Ana Elena Pole Dance
Boa localização, perto da praça dasNações Unidas e da antiga Medina. A estação Casa Port fica a pouca distância a pé. Os quartos são razoáveis e o pessoal bastante simpático e atencioso.
starstarstarstar Luis Carqueja
Hotel bem localizado e super tranquilo
starstarstarstarstar Maria Beatriz Rossi Ladeira
Um dos piores hotéis que já estive. Toalhas rasgadas, janela do quarto dando para um barulheira infernal dos dutos dr ar condicionado, banheiro srm manutençai
star Denis Laskier
Great location, clean rooms.
But they weren’t ready for large group, and the dining room was a mess during breakfast with not enough dishes or seats to accommodate everyone.
Plus the light fixture inside the shower didn’t work, front desk said they will send someone to fix it but they didn’t. We showered in the dark.
starstarstar Noa Ben Hamou
I had a very pleasant experience overall at the Kenzi Basma. The location is perfect, the staff is polite and helpful, the food is nice, and my room was comfy and clean. Special mention to the great view from my balcony over all of Casablanca and the sea.
starstarstarstarstar Matthew Perry
On the pictures it all seemed nice and clean. In real it wasn’t clean, very old. There was a date pit on the floor for all the days: sure wasn’t something i consumed🙄 Seems they don’t vacuum the floors. The shower was horrible: bad water pressure and after a shower the whole bathroom becomes wet! Mold and musty smell. At least the ac works. There was NO coffee or tea facility, not even some sort of glass they provide. Staff was very reserved, you don’t feel welcomed.
Asking for something at the desk will get you nothing. You have to call the roomservice, which then take a long time and forgets half of what you ask for.
The good thing was the location: close to the Medina and there are a lot of restaurants around. Also fast to get to the Mosque and the train station, the last being on walking distance. Also there is a bakery across where you can find fresh bakes and a lil’ shop for water and fruits. So much better than the overpriced breakfast at the hotel. Mind the noisy street too.
starstar Djaienti Enti
On checking in allocated wrong room type.On arrival at room no towels, the sixth call to reception was finally answered and towels arrived.Tea and coffee facilities is a joke there are two cups and kettle. No tea, no coffee, no spoonsThe amount of mould around the shower has to be seen to be believed.Carpets are filthy.On a noisy street near the cultural heart of the city.Give this hotel a miss, there is far better available.
star Philip Irving
We started and ended our Moroccan's adventure here and it was good. Clean & comfortable room with enough space to pack our bags. The tap went dry near midnight during our last night in Morocco and staff sent 2 bottles of mineral water for emergency. Our travel agent sent another big bottle and water supply was back in the early morning. Just don't go for breakfast at 7am sharp, the hot meals were not ready yet.
starstarstarstar Sali U
Buen desayuno estilo buffet
starstarstarstar Eva Leku
I would give zero or minus stars if possible. One of the worsts hotels I've ever stayed. Rooms looks clean but not really. Water flow is very very low from the showers and taps. We had only breakfast and need to wait in a line to get cups plates are washed and returned. They say that we can sit anyway but suddenly one guy coming and saying to move to another place for no reason in the middle of eating.If you open windows in the night in south west wing please be waiting to welcome different kind of insects such as cockroaches etc. Happened all three days. No water bottle at room. Fortunately the A/C was working fine.The normal staff was friendly but there was a lady who seems to be a manager and so rude for customers. Since we cannot suffer we went to leave early and she first refused to cancel our booking and pay the refund for my friend. Also she threat them that if we put bad comment, that she would not refund the money which was around 400 Euros and my friend was a young student. For me they told the refund will be happening in the same day to my card, but it took 4 days. The normal staff are helpless but friendly. I will never ever recommend this to anyone.
star Navoda Senanayake
Limpo boa localizacao e bom serviço. Colaboradores 5 estrelas
starstarstarstarstar Isabel Costa
The hotel is alright. The staff are wonderful and the beds are comfortable but that is about it. The location is great since it is near the beach and the old city souk but there some stuff to be said. When I walk to my room on the seventh floor, it smelled like still water at times. The people at the front desk are also hit or miss as the night crew were more lovely to interact with than the morning staff. The housekeeper Bouchra did a fantastic job cleaning 704 and was lovely to speak with.
starstarstarstar Mohamedameen Osman
The hotel staff was very friendly and helpful. The rooms are clean. The location is within walking distance of the centre. But there is also street noise. The breakfast was quite good. It cost 120 MAD. Just make sure if it is included in your reservation or not.
There is no water in the rooms but you can request it directly via phone. Also, I paid extra tax when I checked out. In general, my experience was good at this hotel.
starstarstarstarstar Gulsedef Togul
No está mal. Buen servicio y la ubicación es buena. Por dentro mucho mejor que la apariencia externa . Lo reformaron hace poco y está cuidado. Un buen serviceroom! Quizás puedan mejorar las toallas, los amenities y el desayuno. Pero las habitaciones amplias y silenciosas. Camas y almohadones muy cómodos. Se duerme muy bien!
starstarstarstar Sandra Soler
No me plantearía reservar este hotel, unos sin vergüenzas y unos ladrones.Tras horas de conducir por Marruecos, llegamos a las 19 al hotel desando pegarnos una ducha y descansar, ocurrió todo lo contrario, discusiones y malos modales, dado que nos habían cancelado de forma unilateral la reserva que teníamos.La excusa para la cancelación, fue variando tras el paso del tiempo, pero la realidad, es que nos la cancelaron para ubicar a un grupo que no tenía reserva y que hablaba de la alta ocupación en la ciudad.Tras el mal trago de la situación, los recepcionistas riéndose (literal) mientras nos contaban lo que pasaba, esperar más de 45 minutos al gerente, y la completa PREPOTENCIA de éste supuesto gerente del hotel, nos encontramos mi familia y yo en una situación de completa in-defensión e impotencia, su única solución era la de re-ubicarnos en un apartahotel muy lejos de la zona de interés y desde luego sin las mismas condiciones de hotel, eso si, AL MISMO PRECIO.Mal trato por parte de Kenzi Basma y mala actuación por parte de todo su personal. Booking ofreció una solución muy tardía y que no pudimos utilizar, ya que tuvimos que aceptar lo que nos ofrecía el hotelucho este debido a que ya eran las 22.00 de la noche y tras 3 horas de discusión estábamos deseando coger una cama y descansar.Una vergüenza absoluta y el peor trato recibido como cliente, no les deseo nada bueno.
star Gonzalo Herranz
Para mí gusto corresponde a un dos estrellas español, pero está bastante limpio, la cama es razonablemente cómoda y está bien situado. A menos de 5 minutos de la plaza de las Naciones Unidas. Desayuno incluido en el precio. En el hotel hay un bar con música y comida española
starstarstarstar Arantxa Chapado
Cómo se indica en otras reseñas el hotel está bien situado para una visita a Casablanca. Están acostumbrados a los turistas, y el trato del personal es muy correcto, y además de francés hablan inglés. Habitaciones amplias, cama cómoda, pero muy poca iluminación en el baño. El desayuno muy regular: mesas sucias, muchos servicios por recoger, poca celeridad en reponer, y poca variedad.
starstarstar López Rodríguez
Estuvo bien, nos alojamos solo una noche, teníamos cena y desayuno. La habitación doble era grande, camas cómodas, muy limpio, la pena es que estaba de obras y por el andamio no podíamos ver las vistas. La cena no era buffet, pero no estaba mal, no era comida muy típica, camareros amables. El desayuno si era buffet, muy completo estaba todo bueno. La localización era buena, aunque lo único recomendable de Casablanca es la mezquita. Lo único a mejorar es que la chica de recepción era muy borde.
starstarstarstar Andrea Fernandez
Si bien estuvimos sólo una noche, ni bien entrás ya te das cuenta de que es un hotel hermoso y de buena categoría. Es moderno, tiene un bar donde se puede ir a tomar tragos a la noche, separado del buffet donde se sirve la cena. Es cómodo y muy limpio, y además está bien ubicado por lo poco que vimos, así que se puede salir y hacer un paseo a pie por la zona sin inconvenientes.
starstarstarstar Nahuel Di Biase (Cirus)
Están bien las habitaciones. Aunque la limpieza no es buena. Tiene un desayuno abundante yestá cerca del zoco y de la mezquita en cinco minutos en taxi. Y sobre todo si quieres tomarte un cerveza o una copa podrás tomarla
starstarstarstar Raul NAGORE
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