Boa piscina, quartos amplos, bem decorados e funcionais. Acesso fácil ao mar.
starstarstarstarstar Pedro Henrique Kopper
Localização ótima, de frente para a praia, com uma linda vista e camas confortáveis, mas, infelizmente, só haviam 3 pratos para 5 pessoas. O elevador era muito rápido e grande. E o serviço de praia fecha muito cedo, 6 horas da tarde, levando em consideração que o Sol geralmente se põe as 8 horas da tarde durante o verão
starstarstarstarstar Gabriel Kopper
Very unpleasant stay. The rooms are nice and the prices are reasonable. However, one of the rooms had a big spot on the couch and the garbage can was broken. It had plenty of towels, but one wash cloth. We had to pay a separate resort fee, to include paying a separate fee for valet parking, since they didn’t allow self-parking. The elevator service was dissatisfying, they ran extremely slow. Next, even though you were provided wrist a band to indicate you were part of the hotel, you had to scream out your room number every time you walked by the security desk in order to access the elevators. If you didn’t say your room number, they didn’t allow you to go by.
They restricted and limited what you could and could not bring to the pool area. They even restricted food and beverages! The beach was right out back. However, the spot they had designated for the hotel was about 15 minute walk on sand. So, imagine if you had to go to the bathroom or forgot something in your room! Such an inconvenience. The beach chairs were pre-set up. Therefore, you could space out nor pick your own location. The chairs were placed too close to one another. Very uncomfortable. People were placed on top of each other. It was a lack of privacy. I will not be back to this spot nor would I recommend it.
starstar Devine XO
Very nice apartments with a gorgeous view!
Super cozy...
The pool was clean, the beach as well!
Loved the security personal.
Unlike 3 years ago when I was staying there and there were plenty of people at the pool that somehow were getting in so there was no room for us and we could not get an umbrella to sit under this time there were security everywhere making sure it is safe and no strange people on the hotel territory .
The negative: you will have to wait for the elevator sometimes for 20-30 minutes especially if you gonna stay at the lower floors.
By the time they arrive they are full and you have to wait again and again... Had to use the stairs couple of times from the 10th floor.
Overall very family friendly place!
Would definitely stay there again!
starstarstarstar Shamil Gurshumov
La vista desde el departamento es buena y la gente encargada de recibir paquetes muy atenta y eficiente.Todo lo demás es de terror: el wifi es deplorable, el personal de front desk es mal educado y con pocas ganas de ayudar, muy antipáticos. Los ascensores con mucha demora siempre.No volvería y no lo recomiendo.
star Mateo Levy
Pros: Nice balcony views, beautiful pools, interior design, 24/7 gym, nice restaurant.
Cons: Friday/weekends too packed. Pool closes at 7-7:30 depending on staffs mood. Security guards mostly look under the influence or “tired.” More importantly the valet company are a bunch of joke. They tried charging my uncle $50 for valet because I already had a car for valet.. So make it make sense 1 car 35 a night and for a second car it’s $15 extra? The “supervisor” there claimed he runs the show and doesn’t need to help me or explain himself. I made a complaint to front desk and they have “nothing to do with valet company as that is a 3rd party nothing to do with Hyde” It’s shame because this whole week all the valet employees were being so nice to me and they also agreed with me the supervisor doesn’t make sense some times. It’s a shame your valet “supervisor” just made my experience a nightmare my last night here. Ill pay a extra couple hundred bucks next time and stay at brickell. Don’t EVER stay here on weekends do yourself that favor you’ll thank me later. Also elevators are super slow.
starstar Fahim Khan
Hotel was pretty decent and centrally located. Staff was nice and friendly though I would recommend they clean the rooms more thoroughly as the windowsill was covered in dust. Besides for that overall experience was very nice and we really enjoyed our stay. Would absolutely consider staying there again!
starstarstar Yossi Buchinger
Super la estancia ..ahora si el servicio de playa es horrible quien cobrarte las sillas y las sombrillas aún estando en el hotel así q pila q el Team de la playa es horrible fieras a la espera de q digas q pagaras..la atención en la playa es fatal no hay servicio alguno así q lleve su nevera con sus cosas en cambio la piscina es espectacular la atención por parte del equipo del restauran de la terraza ..en fin la playa te hace pasar un mal rato
starstarstarstarstar Dany Manresa
Let me start by saying the hotel is beautiful and very pleasing.I did in fact have some bad experiences though. At first the valet parking, i went for a quick drive around ocean drive and didn’t even park my car and came back to the hotel, as soon as i get to the lobby someone approached my car already taking a picture of a damage in the back that i didn’t know about. I had barely parked and i don’t know how they “saw” a damage that quick. It was impossible for me to have made that damage since i just drove around for about an hour and didn’t park. I don’t think it was possible for them to see a damage so quick that i didn’t even see in the first place. I quickly ask to see camera images from the parking because i know they made it and we’re trying to blame it on me. When i get there the next day to see the camera images they has polished and cleaned the car which just made it more obvious it was them. At the end they admit it was them but i was absolutely RIDICULOUS that they tried to blame it on me at first. Secondly something everyone talks about, the elevators they are bad and i waited for about 20 minutes for an elevator once, they are not as bad as people are saying it is tolerable but it is terrible when you are tired and just want to get to bed. Lastly the employees were very rude to me and my family, there were two workers that were very nice and understanding i don’t happen to know their names but the rest were just so impolite. Something that really bothered me was that i was going to the beach and was wearing a bikini top and the guard approached me and said i needed to have a shirt over it which i understand but there were a couple of men shirtless that they did not say anything to them which was again RIDICULOUS and really bothered me. Overall would not recommend this hotel
starstar Mariana Leal
Excelente vistas. Lindos apartamentos. Amplios y con todas las comodidades. Pocos ascensores para tantos pisos. Hermosa piscina y bar en el 9no piso. Playa muy angosta y mucha gente. Destaco al personal del valet parking. Muy atentos y serviciales.
starstarstarstarstar Raul Baietti
Me and my family of 4 stayed here. Our family is a pool family and was really looking forward to the nice reviews and pool we saw online. The pool was just that! Honestly it was a great place to swim. But the seating was absurd. All the seats were packed and we had to sit on the ground. This would have been fine if there wasn’t a whole empty owner section with around 30 open chairs that no one else could sit in. I hope they give their guest more chairs if we return. At this point in our stay we stopped going to the pool because it was the same and we just headed off to the beach. The resort only has 4 elevators for over 40 floors of rooms. Not to mention no service elevator, meaning every time you would get on there was a cart and service employee on it causing delays to be even greater. We stopped on 15 floors to just get to the pool, on all 15 floors we could not pick up any of the passengers due to full capacity. At the bar it was $25 dollars per shot and they were not worth it! Honestly I would not recommend this place for a spring break vacation, or a vacation in general.
star SunnyDaze
La vista desde el departamento es excepcional. Todo lo demás es muy deficiente: el wifi es deplorable, el personal de front desk es mal educado y con pocas ganas de ayudar, los ascensores con mucha demora. El gimnasio está poco equipado. El servicio de valet parking es muy bueno, pero hay que pedir el auto 15 minutos antes. No voy a volver
starstar Martin Devoto
Great serviced apartments with nice hotel features. If you’re expecting a 5 star hotel it won’t hit the mark. These are more like comfortable premium apartments. The facilities are perfect amazing gym, pool, tennis and beach service.I was a little skeptical at first given some of the google reviews about the lifts. We experienced this issue once (we had to wait around 15 mins) the hotel was at max capacity and many people arrived simultaneously. It was a little frustrating but all the other positives out weight this small inconvenience.Staff were great, valet was great. We will come back. highly recommend.
starstarstarstarstar Joel Kahn
Bueno realmente el hyde tiene muchas fallas el tema de los ascensores es un poco fastidioso entre dañados y que nadie respeta el usar la mascarilla, la falta de toallas en la piscina es increíble, luego nos cambiaron el sitio de la playa, ya no es frente al hotel sino que se debe caminar unoscuantos metros para ir a la playa y tenemos menos sillas según el apartamento y las sabanas nada que ver con lo que seria un hotel 5 estrellas y tan costoso
starstarstarstar Carolina Reus
Fue una experiencia nefasta.La habitacion tenia varios desperfectos en baño,mesa,bacha pileta que nunca fueron solucionados,equipamiento insuficicente de acuerdo a categoría ofrecida.Cobraron us 30 fee mas impuestos mas us 25 mas impuestos que no estaba claramente aclarado en el aviso de booking.la Playa queda a 300 mts del edificio,frente a Tydes que son dtos de inferior calidad ,chica y sucia.La playa que esta justo a l pie del hotel que es mas linda pero la utiliza otro resort.Para utilizar el servicio de playa hay que hacer fila y firmar una planilla cada dia que uno quiere ingresar en la playa,en tiempos de covid tomar una lapicera y firmar una planilla todos los dias??? Increíble…Es un método obsoleto.Los ascensores son insuficientes para el tamaño del edificio también había que hacer fila para utilizarlos y a veces tradaba media hora, una locura …lindo exterior de edificio pero estadia muy incomoda ...totalmente decepcionado.
star Roberto Cigarran
So far I have been here for one night and it is awful. For starters, when we checked in it took us 45 minutes to get on an elevator. There are four elevators for 40+ floors and one of them was broken. At one point I walked down 32 flights of stairs because it was quicker than waiting for the elevator. Then, we had to change rooms when we got there because the room we paid for had a pullout bed that didn’t work. The “pullout bed” is basically just extending the couch and sleeping on couch cushions rather than a normal bed. As the person who had to sleep on the “bed” it was not comfortable. The only thing that is nice is the walk to the beach. However, the beach is divided into sections for the different hotels on the beach so there is very little room and everyone is packed together. While I was not the one to book the room I know it was expensive and for the price, staying here is not worth it.If I could rate this a zero star I would however I cant so I have to give it a one. Overall, I would recommend staying anywhere else on this beach.
star Lauryn M
Me estoy quedando actualmente en el Hyde. Es un desastre, no volvería ni se lo recomendaría a nadie. La habitación plagada de cucarachas, los artefactos como la cafetera que no funcionan, el wifi no funciona. La atención es pésima, no solo no te dan respuesta sino que te maltratan. NO es un hotel, NO tiene servicio de hoteleria, pero lo peor de todo es que no tienen sentido de hospitalidad. Pedí ropa blanca para el sillón cama del living, que no se porque no estaba en la habitación y me hicieron hablar con dos personas para solo conseguir que me dieran sabanas, y de muy mala manera me dijeron que si las quería tenia que ir a buscarlas. Los accesos a la playa y la piscina son pésimos. No es un lugar familiar. Esta repleto de personal de seguridad, no es un ambiente agradable.
star Emilia Lentino
Hay una cierta discriminación en la piscina, no es por color o por país, ellos tienen no se cuantas compañías aquí y dicen que en ciertas partes en el área se piscina no pueden sentarse todos, que en ciertos partes sólo pueden estar los owners. Eso nunca lo dicen cuando uno hace la reserva. Muy malo por esa parte. Lo demás es muy bueno, excelentes vistas al mar y a la ciudad me encanta
starstarstarstar Daniel Hernandez “Didy”
Ficamos no bar do resort muito bom e pé na areia, sem precisar pagar pelas cadeiras.
starstarstarstarstar Alan Terra
Vista linda lugar bacana mas atendimento confuso.
starstarstar Tiago Molnar L Fernandes
Muito bem localizado, perto das melhor lojas e supermercados, funcionarios muito bem treinados e dispostos a entender suas necessidades como o que nos atendeu juan sebastian dominguez , acesso facil e seguro a praia e piscina .... EXCELENTE !!!!
starstarstarstarstar Larissa Rocha
Um local excelente para hospedagem. Bem localizado e com bom atendimento. Com estacionamento (taxa a parte).
starstarstarstar Lúcio Gama Filho
Eccelente atencion buena playa
starstarstarstarstar Jose B
Very nice resort, had a wonderful time! Room and Beach was in the perfect spot🤗
starstarstarstarstar Inga Lenston
While the ocean view was beautiful, the front desk and parking attendance were so very nice. It is so sad to say that is where my luxury experience stopped. Overshadowed by a very unexpected state of unclensiness of units 1002 & 2202 as well as the conditions of some of the apartment furnishings and decor. Attention Owners/ Management please keep in mind that there is only one chance to make a first impression. Please take this information to improve house keeping techniques, maintenance awareness. Please let me know if you need more details of some of the things that were identified in my visit, in efforts to improve the current state of these rooms.
star Tonya Martin
We were invited for night getaway by family. When we got if the elevator and open the door the the private room I immediately cringed. The carpet was filthy. As entire unit carpet was filthy to be honest. The couch had stains, food was on the ceiling, the bedroom we were in had a long crack across the ceiling, walls we dirty, the balcony area was disgusting with stains in the concrete from where something had been wasted. My family did complain before we arrive because they were first remember we were their guest. I didn't know what she was talking about when we arrived. She walked up to us and said "EVERYTHING THAT GLITTER ISN'T GOLD. She did ask for another room the young lady replied by saying this room look better than the other one. The young lady did attempt to help clean a little by wiping down a few things in the kitchen. We did enjoy the sound of the water and taking pics of the morning view..
starstar Alex Rahmings
This has literally been the most unpleasant experience I have ever had in a hotel.To start, the valet parking entrance was always packed of cars, which gives the hotel a chaotic outlook since the very beginning of your stay. The valet staff guys are rude and tough. One of them was so impolite the day we arrived that he could barely talk to us and keep his eyes open (it looked he was under some type of influence).Moreover, front desk staff is also rude and tough. It is everything but a hotel reception. If you had a complaint, they would interrupt you with an excuse and some of them wouldn’t even look at your eyes as they talked. No person should receive such treatment, especially if you are paying very high rates for that service.Additionally, the room we received at first (3508) was extremely dirty at a level that it seemed no one cleaned it before our arrival. Kitchen knives, dishes and drawers had stains, some of them with hairs. Drawers at the master room had hairs as well. Carpets had black stains in both rooms. The toilet at the master room was also disgusting.Of course, after experiencing all this we asked to switch rooms and I received a key to check a new one. After agreeing with the front desk staff that we were going to move to that room, we received a call an hour later saying that we wouldn’t be able to do so because “the room’s owner had arrived”. Once again, I went back to the hotel to get a new key to check a new room, which I later refused to accept because it was also really unclean and the carpet stank. After that, I went back again to the front desk to check if there was another available room and this one was acceptable (1608), however not perfectly cleaned, and we ended up moving to that room. Yes, I had to check THREE different rooms before finding an acceptable one to move.The hallway carpets at every floor are disgusting as well. Most of the time it usually takes around 10 min to get down to the lobby during the day because elevators are usually packed. Usually 2-3 elevators pass before you are able to get into one. Each elevator is supposed to accept 4 people due to social distancing. However, no one would respect this, and I can’t blame people because everyone just gets so tired of waiting that they get at the first elevator that they can. We are in COVID times and this is a high risk for everyone.I could continue, but to not make it any more long, avoid staying at this hotel if you can. The restaurant and bar services are the only thing that works.
star Néstor Andrés Noguera Garlin
This hotel is so beautiful. Great location!! It's literally right off the highway, on Hollywood Beach. The room was huge and spacious with an extended balcony, which allows a perfect Sunrise view.
Check in took a while and there was a long line for the elevator (it was a holiday), but that didn't take away from our vacation. Highly recommended 💯
starstarstarstarstar Racquel James
Nice views and easy access to the beach are about the only positive things this resort has to offer. There are 42 floors and only 4 elevators, so it takes about 15-20 minutes average to get to your room from the lobby and vice versa ( probably more time if you factor in the stops along the way). Additionally, the staff is incredibly rude. One simple request for more towels and they blow up in your face (particularly night shift front desk workers).
I could go on and on, but the bottom line is this- if you're looking for luxury, don't chose Hyde.
starstar Kayla Anne Sauer
Espectacular Hyde Resort & Residences. La playa , lo màximo.
starstarstarstarstar Sol Patricia Garcia
View is great and room is very nice. Public areas are tired and many things broken or neglected. Don't look too close.
Others have mentioned the elevators. They aren't exaggerating. There is a problem. They rarely make it to the lobby. We had a line of a few dozen people waiting today. I was at the front of the line for about 15 minutes.
starstar Charlie Bell
I am not sure I have ever left a negative review in my life. I can live with bad accommodations, which we had, but not with people being rude.
This has to be the worst customer service we have ever experienced. They did not have our room ready until almost 6:00 pm. We paid for ocean front and got one facing inland. When we brought this to their attention they said that is all they had and would not give a discount.
Every time we asked for support for anything we got very rude and short response. No sheets for the sleeper sofa and when we called and asked we were told to come and get them at the front desk. For $500 a night you would think they could offer to send some up.
I asked to speak to a manager about everything we have experienced so far and the young lady on the phone told me she was the manager. On hold for 30-45 minutes at a time, and the same waiting in lines to talk to someone in person.
Absolutely worst stay in my life. DO NOT STAY HERE.
star Nathan Brooks
This hotel is EXTREMELY overpriced for mediocre service and rude staff. When we came to our hotel room, the floors were dirty and I found crumbs and dust all over the floor. Room service was basically nonexistent. When we called for shower towels, they only brought bath rugs, which is not what we asked for. The waiters at the restaurant were beyond rude, it seemed like it was a hassle for them to serve us. Besides the terrible service, the food was mediocre at best and they charged an absurd amount of money for it. Just for some perspective, a bagel with lox and cream cheese was $22. The elevators in the building are a whole other disaster. It took us 30 minutes just to get into an elevator and it stopped at almost every single floor coming down from the 36th floor. By the time we got to the lobby, it was a 40 minute ordeal. I have never seen such a disaster, take your money and stay somewhere else because this place is horrible. I would say the only good thing about it was the view from the balcony, but that was about the only good thing they have going for them.
star Margarita Weissman
Pésima asistencia para los clientes, especialmente de el staff del front desk.
star Laura Escobar
En mi apartamento no funciona la cafetera, pedí que me la cambien y nadie me la cambio, la lavadora de platos tampoco funciona, el wifi es muy malo, casi que no hay señal! Las toallas están todas sucias, los sillones, muebles, etc están todos sucios! La vista del apartamento y la ubicación son muy buenas! La atención en el lobby deja mucho que desear! Nadie te soluciona nada! La pileta es muy buena! Es una lástima porque con un poco más de esmero, sería un gran lugar para vacacionar.
starstar Jonatan Zeitoune
Nice view... the cleaning service was still there cleaning when we checked in at about 5:30 pm... good thing we didn’t get there at 4 (which is check in time) because they were cleaning for about another hour ... at least it was cleaned ... other than the front desk telling us the wrong elevator to go up initially then in turn spending 45 minutes waiting for the wrong elevator just to have our keys not work it was a great week .I MUST HOWEVER ADD ... the pool closes at sunset so don’t plan being at the pool late ...
starstarstarstar Crazylonghair Underthestairs
Good view of the ocean but that’s all about it because we pay much more for apartment front beach and we have apartment part view wen we call to agents then she just explain us that mean Hotel it’s ocean view not apartment. Very dirty carpets and furniture. Little to none as far as silverware, cookware, linens, cleaning supplies, towels, or toilet paper. The front desk staff was very nice but the parking staff and the front door security guard were unbelievably rude and unprofessional. I would never stay here again, at this price there are a lot of ocean front properties to choose from. And also This hotel lose contract beach and if you like use beach then you have to go in front next hotel. This was horrible experience. And definitely to expensive hotel for this service. And also big problem with elevator regular waiting time it’s 15-25.min many time people use the stairs because it was quickly way to go downstairs. 2 elevator always put off service. I’m not recommend to anybody go there. Happy new year.
star Bartłomiej Bilski
Also there are two sides to get views on the south side which is bright and sunny but faces Wilshire and is a little loud versus the northside which is quieter but I imagine not as sunny. The rooms have an interesting layout where the bed is pushed up against the window for you to see the view and the rest of the room is behind you like the desk in the sitting area so sometimes when you're on the bed it feels like you're about to fly out of the room since the windows are floor to ceiling.
starstarstarstar Bessie Armstrong
Absolutely beautiful. I was in the 32 floor and the view was amazing, ......amazingly beautiful! Definitely will be back for sure,
.
starstarstarstarstar Angel
Horrible experience doing business with this company. I own a business and have done business with them in the past and now they have refuse to pay me, they refuse to answer my calls or emails. I would highly recommend going somewhere else and don't do business with company. I have waited over 8 weeks for payment and they constantly dodge my phone calls. This is a multi million dollar business and this is how they treat there suppliers.
star Dave Sherrill
En mi opinión hay cosas favorables y otras desfavorables . Ejemplo: la calidad que brinda este Hotel comparado con el precio es muy mala, si bien puedo decir que ir el lugar donde está ubicado es genial por las vistas que se puede disfrutar ,la instalación no está a la altura. Todo se ve deteriorado o con mal aspecto la decoración espantosa, la habitación necesita más atención, balcón y el baño se ven sucios y deteriorado Respecto al personal no son muy amables que digamos la seguridad del hotel es intimidante no trasmite confianza al cliente El bar de la piscina tiene los tragos más caros del sur del la florida y con mala calidad. En fin creo que el lugar es muy bueno pero está funcionando mal.
starstar Harold lópez
If anyone out there is trying to find deals for hotels visit ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ booked a resort on there and they had the absolute best rates just about anywhere!
Everything was excellent the valet was mean but that was the only problem very rude didn’t really wanna help. But I tried to not take it to persona.
starstarstarstarstar lakisha mcclard
No es la primera vez que visitó el hotel,me parecia un lugar increíble , pero en esta ocasión me lleve muy mala opinión , el hotel está destruido , mi habitación literal estába de asco 🤮 esos shower , no había un extractor que funcionara , el microondas menos que menos , todas todas las rejillas llenas de polvo , las alfombras por dio !! No había un hand sanitizer ni en el Elevador ! Ni una toalla en la playa ! Increíble un lugar tan atractivo !! Recomendaciones no críticas mejoren el servicio de limpieza ! Thanks 😊
star Yanelys Pena
The suites are big! We enjoyed ourselves immensely. Great views, 2 pools and it's right on the beach! Valet is going to run about $30 a day. Food on the pool deck is great and refreshing.
starstarstarstarstar Christopher McNall
Increíble el edificio, sus amenities y el departamento en el piso 32, con una vista insuperable...
starstarstarstarstar Cintia Melillo
O Hotel é nota 1000 ... Vista riquíssima... Quartos ótimos e com Adega, Geladeira Sub-Zero e Fornos Wolf .... Tudo maravilhoso.... Fui atendido na piscina por uma pessoa muito Educada cujo nome é Juan Sebastian Dominguez, que muito cortês foi e nos permitiu desfrutar de uma cabana Top no hotel .... Nota 10 ....
starstarstarstarstar Daniela Gehlen
Hotel muito bom ! Ótimo serviço ! Ótima piscina e quartos muito bons , uma das melhores vistas de sunny isles !
starstarstarstarstar Rafael Concon
Porque é primeira vez que venho aqui. É muito lindo pena que não sei falar Inglês
starstarstarstarstar Dilma Dantas
Muy buen Dpto el que Alquilamos ahí . Con una vista maravillosa desde el piso 39 .
starstarstarstar Nicolas Geneyro
Spanish
English
Portuguese
French
Armenian
Italian
