Hotel Zeppelin is classy and cozy at the same time. Staff is friendly and accommodating, very professional. They have a great play room and clean lobby/seating area.
The only reason I'm not giving this hotel 5 stars is because the rooms have an extremely unpleasant smell. It smelled like wet towel/wet carpet and body odor. Granted, when we stayed there it was raining a lot so the rooms smelled musty. I opened the window to air out the room but that didn't help. It got so bad that we had to switch rooms. The front desk said they will "upgrade" us to make up for the terrible-smelling room.
When we moved to the new room, the smell wasn't any better. Along with the musty smell, it also smelled like urine. When I looked closely, in both rooms, the carpet is just dirty.
I do appreciate that the staff moved us to try to make the situation better though.
All in all, the hotel itself, along with the staff, is amazing. If it weren't for the unbearably smelly rooms, I would go back here again.
starstarstarstar Joseph Gabriel Baltazar
This was the best, most affordable, and most accommodating hotel that I've ever been to!
For example:
1. We had asked to be moved to a larger room since my mom had surgery recently and we needed a more accessible room. They offered 2 new rooms to choose from at no extra cost.
2. We needed some leftovers heated with bowls and utensils and they provided them even though the stuff was super short for the Thanksgiving holiday and the kitchen was closed.
3. The Netflix on the TV had stalled and someone came up right away to fix it.
4. Our car's front bumper had popped out like it was hit and we asked them to check the cameras to which they provided footage, and it didn't anything to do with them – AND the valet even fixed the front bumper for free (even though it wasn't their fault!).
Not to mention the hotel was so well designed and the basement full of fun activities.
We genuinely enjoyed our time here so, so much and everyone on the staff was so warm and welcoming.
Literally will only stay here every time I go to San Fran.
Plus there's a super cool bar across the street, the owl bar!
starstarstarstarstar Stephanie Clark
I booked a room in early January 2023. This was when the massive storm hit the coastline of California and the Bay area was hit hard with flooding, highway closures and state wide storm warnings. I was coming from out of state and as soon as I heard the news I contacted the hotel. They were incredibly unhelpful and were unwilling to work with me on the cancellation, even given the extreme weather event that prevented me from even entering the state!! With zero integrity and customer service, the hotel charged me for the room and simply sent me an email informing me of what they were doing. I would absolutely NOT STAY here again and not recommend it to anyone!!!
star Zen Simkins
The room (king) was outdated with damaged furnitures. The room was dark and felt moldy. The view was onto roof that was covered in trash. Staff was unfriendly. They charge you a hidden fee of $100 because they are doing it secretly when you check out they don’t give you the checkout bill instead they say they email it. Which they don’t do you then have to call. It all made sense why the staff is so unfriendly as they probably have to deal with upset guests who complain about the extra $100 amenity fee.
starstar Denise Brown Tropical Seductions
This place was the worst hotel we’ve ever stayed at. Not only did the room smell. But the pillows were a joke, the blankets were thin as paper. Our tv had wires hanging from it and it skipped the whole time. The a/c-heat didn’t work properly. They over charged us for the room. The espresso machine didn’t work. The receptionist seemed clueless They charge $50 to park your car. We will never stay here again.
star TeenD Me
Charismatic hotel with room for improvement.
The Pluses:
(1) Really friendly staff at the reception
(2) Key card controlled access to entrance for added security
The Negatives
(1) the experience will be much better if they’d put in some air refreshers / diffusors - there is a really unpleasant sewer kind of smell everywhere
(2) There is a sunken floor board in my room with the nails sticking out right outside of the bathroom. I had to carefully avoid stepping on it so to not get myself hurt.
starstarstar Gugu Pang
Hotel rooms and corridors smell very bad, like dirty vacuum cleaners from 1952. Decor is nice, but was just slapped over an old building that was not actually updated so it’s like lipstick on a pig. Staff was rude and very unhelpful. There is also a $28/day “amenity” charge that they probably put in the smallest print somewhere at the bottom when you’re booking, which would be fine if they had any actual amenities but they do not. Location is ok if you’re going to an event downtown, but I would not choose this area if you are just visiting San Fran in general as it is a little dangerous, filthy and full of homeless people.
starstar Donna Jean Tomaszewski
I booked this reservation over a year ago. I had called them a year ago after paying almost $600.00 for 2 nights to confirm that they did receive my reservation and there would be no extra fees or charges. All Amenities are not included they will try to charge you $100.00 extra per day along with Valet parking ONLY that is an extra $58.00 per day. Their game room that was included in the Amenities charge was extremely out dated and lackluster. We were in a King size suite, the bed was horribly uncomfortable and the room was small for the price I paid. The water they do provide in the rooms…$5.00. For water. Over all not worth it at all. Would not recommend ever.
star Aydan Bill-Serpa
Overall was a good stay. The location was great and the staff was super friendly and helpful. The room was just really small (I opted for a king bedroom, which looked spacious from pictures), also the additional amenity fee per night seems excessive given there's a very small gym, and a limited game room in basement that I don't think is often used. (If you're a tourist, I'm sure you'd rather be browsing the city than hanging out in the game room)
starstarstarstar Omid G
Great location and value. Plenty of good restaurants and shops around. Did not hear much street noise despite being in the middle of a busy city. The staff was super nice and friendly (probably what we enjoyed most about staying here).
There was a mix up when we checked in at the hotel. We booked a suite with a king bed, but received a normal room with a queen bed instead (the issue was eventually sorted out). The floor was creaky but it's expected of an old building.
starstarstarstar Kevin Loh
On our 10 year anniversary stay the staff was rude. The room was less than expected. One staff member entered our room when we were in our room without knocking. In general the area around the hotel was not nice and did not feel comfortable inside our out of the hotel.
star Rory Root
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Stayed here for a few days during a conference. The rooms are clean and comfortable, the service is great, and it’s within a walking distance to city center. If you’re staying in San Francisco, this is a good option!
starstarstarstarstar nathaniel olander
Had a great time here during our visit to San Francisco! The staff was extremely nice and helpful, and the atmosphere and decor of the building was unique and peaceful. Location was great for catching local transportation and within walking distance of great shopping and restaurants. Would definitely recommend staying here. 😊
starstarstarstarstar Misty Mitchell
I originally picked the hotel cause it looks very nice and it is. I love the lobby set up, the game room and the service by Roy at the front desk was amazing BUTTTT they need to do something with that beautiful bar they have in the lobby that is closed, it’s a waste . That bar open will be a bomb and the restaurant as well. That’s an emergency. Room was nice and overall great stay.
starstarstarstar Rosse R.
Was not at all what it advertised. There is no valet for parking, one of the main reasons we choose this hotel. We were responsible for figuring out where to park each night because the hotel lied about the service it offered. Our family suit that was supposed to be a bedroom and sitting room, was set up that you entered through the bedroom, and had all of a 2 ft wide space to shimmy around the beds and get to the sitting room in back. It was a very poor set up, and while it looked like we should have been able to enter in out of the sitting room, there was no access to the door. We were also charged a amenities fee, yet all amenities did not seem to be open. We received no beverage on arrival, and couldn’t use the restaurant or bar on premise as they were closed. I understand it’s still covid, but restrictions have been removed from California. If you are not going to offer the amenities and service, don’t charge for them. The staff was nice, but there was only ever one staff member that we saw, so. All in all, I would not stay again and was extremely dissatisfied with what we received for what we had paid.
star John Vincent
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