Wifi was not working the last day I stayed, I couldn't check in to my flight from the hotel, food was bad I tried main hotel and casino restaurant and I didn't like it, AC was not working for some days I stayed, I didn't get the invoice at the moment i checked out and they promise to send me the invoice to my email and they didn't do it until my colleague in Lima call back again and ask for a copy, until now I asked for a clarification via email and I haven't gotten any response, I do not recommend staying on this hotel, It shouldn't be 5 stars.
star Moises Galvez
Hotel advertised (on Priceline) free breakfast but actually they charging you for it so this would be false advertisement
star Ethan B.
El lugar es agradable, hice el uso de las salas de uso múltiple del hotel. Eran espaciosas y de un diseño elegante. El servicio bueno y la comida agradable y rica. Bonitas vistas y esta ubicado en una zona comercial y de oficinas es muy tranquilo (:
starstarstarstarstar Criss Kreutzer
Excelente servicio, habitaciones de lujo y fácil acceso... Recomendable..
starstarstarstarstar Orquesta Achere
Muy bueno, salvo que no tienen servicio de restaurant 24 hs
starstarstarstar Daniela Yanina
Participamos de un desayuno buffett De lo más completo había jugos,yogurt chicharrones , omelette infusiones café pasado todo muy bueno
starstarstarstarstar Nancy Miranda Granados
Excelente atención, los alrededores muy bien
starstarstarstarstar Jorge Castañeda
Me encantó el salón de conferencia muy cómodas y confortables ❤️
starstarstarstarstar karin Marcela avila Gavidia
Muy buen servicio limpio por dónde lo vean Lo recomiendo
starstarstarstarstar Felipe Varela “Colorao 69”
Excelente opción para estadía en Lima. Muy cómodo, con habitaciones bastantes amplias
starstarstarstarstar Martin Campa
Excelente hotel!! Es un Hilton!.
starstarstarstar Luis Abreu Arenas
Hotel novo. Cama boa, chuveiro bom, internet descente. Tudo funciona. Atendimento excelente. Café da manhã bem variado. Cassino grande no térreo, com máquinas de jogose algumas mesas. Várias opções de almoço e jantar a menos de 200 metros, pode ir a pé, zona segura e tranquila. Estacionando ruim.
starstarstarstarstar Alejandro Sanchez
Hotel excelente!
starstarstarstarstar Tassio Toniolo
Otimo!
starstarstarstarstar Juan Paulo Vieyra
Hotel, serviço e comida excelentes. Localização e boa para trabalho se o local for na região. Para lazer e turismo não recomendo, longe de tudo e o trânsito e terrível.
starstarstarstarstar Elaine Hard
Ótima opção de hospedagem para quem precisa estar em Surquillo. O hotel é muito bem localizado, com excelentes acomodações - um prédio relativamente novo, que segue a linha e a tradição da marca Hilton. O bar serve um excelente pisco sour, bebida típica do Peru, o qual vale a pena experimentar e prestigiar.
starstarstarstar Mauricio Rotta
Quartos confortáveis, limpeza impecável, atendimento atencioso e gentil, boa localização.
starstarstarstarstar Eliete Bernal Arellano
Fantástico
starstarstarstarstar Cristiano Miranda
*Good? No! This hotel is Excellent! What made our stay 5 stars? People, customer service , NON SMOKING, safety, cleanliness, location. If one wants to be equidistant to Lima's main attractions, you are in the right place. We want to highlight the extraordinary help and kind treatment we received from some of the staff. For instance, Roger, the lead person in the restaurant. Roger went the extra mile. Not only he does his job very well, exceeding the customers expectations, he is also a very knowledgeable person about the city and the country's culture and places turists and visitors might like to go while in beautiful Peru. Roger made our stay at Hilton Garden Inn in Surco an experience to return. Roger works with a team who are supportive to customer's needs, we want to mention Luis, who prepares the best coffee in town,Georgina, who is a one of the most promising chefs in Peru and Juliana who keeps the place neat and tidy. We also want to express our gratitude to another Roger in the Security and Greeter's team who kept us safe and well informed.The people in the housekeeping were extremely efficient. Thank you. We are a midage couple who like travelling, eating where locals eat, and learn about locals culture.At Hilton Garden Inn Surco we found that. All people here were respectful. The only thing to be cautious is to better take a taxi from the street, they are way more affordable.¿Bueno? ¡No! Este hotel es excelente! ¿Qué hizo que nuestra estancia fuera de 5 estrellas? Gente, servicio al cliente, seguridad, limpieza, ubicación. Si uno quiere estar equidistante con las principales atracciones de Lima, está en el lugar correcto. Queremos destacar la ayuda extraordinaria y el trato amable que recibimos de parte del personal. Por ejemplo, Roger, la persona principal en el restaurante. Roger hizo un esfuerzo adicional. No solo hace su trabajo muy bien, excede las expectativas de los clientes, sino que también es una persona muy conocedora de la ciudad y la cultura del país y de los lugares que a los turistas y visitantes les gustaría visitar en el hermoso Perú. Roger hizo que nuestra estancia en el Hilton Garden Inn en Surco fuera una experiencia inolvidable. Roger trabaja con un equipo que apoya las necesidades de los clientes, queremos mencionar a Luis, que prepara el mejor café de la ciudad, Georgina, que es una de las chefs más prometedoras de Perú y Juliana que mantiene el lugar limpio y ordenado. También queremos expresar nuestra gratitud a otro Roger en el equipo de Seguridad y Greeter que nos mantuvo a salvo y bien informados. La gente en el servicio de limpieza fue extremadamente eficiente. Gracias. Somos una pareja de amigos a quienes les gusta viajar, comer donde los lugareños comen, y aprender sobre la cultura local. En Hilton Garden Inn Surco encontramos eso. Todas las personas aquí fueron respetuosas. Lo único que hay que tener cuidado es tomar un taxi mejor de la calle, son mucho más asequibles
starstarstarstarstar Ps
Buen lugar para convenciones
starstarstarstarstar Roxy Campodonico
La atención muy buena pero falta mucha variedad en el desayuno buffet
starstarstar Marleny Rivera
Buen lugar para capacitaciones y reuniones, la ubicación es muy buena y el local súper amplio y cómodo.
starstarstarstarstar Christian del pozo
Instalaciones buenas la comida no me gusto .
starstarstarstarstar Te confecciono Cosplay
Muito limpo e organizado. Ótima localização para o que precisava!
starstarstarstarstar Roberta Cassiano Fraga
Un buen lugar para descansar super tranquilo, discreto, romántico.
starstarstarstarstar Daniela Vargas montero
Un llamado de atención a la administración y sus responsables por permitir que en las astas parabandera de vuestro hotel esten ondeando en total deterioro , sucias y rasgadas la bandera del Perú , los Estados Unidos y Brasil . Esperoque esta opinióntenga por efecto y la inmediata solución .
star Tomas M R
Excelente hotel, infraestructura muy nueva y tienen las últimas tecnologías para un hospedaje confortable.
starstarstarstarstar Fernando Bustos Chang (Changroca)
Excellent Stay, new, clean, luxury accommodation with friendly and helpful staff
starstarstarstarstar Ida Litaay
Great service and beautiful facilities. However, the neighborhood a bit chaotic. If I ever return to the area, Hilton Garden would be my first choice.
starstarstarstar Josue Naranjo
Great service and beautiful facilities. However, the neighborhood a bit chaotic. If I ever return to the area, Hilton Garden would be my first choice.
starstarstarstar Josue Naranjo
We stayed at the Hilton Garden Inn Surco during Christmas week. Everyone of the staff was friendly and courteous. Special thanks to Pilar who helped us throughout our visit. We dined at the restaurant one evening and it was very good, with outstanding service. Location of the hotel is also excellent. A short walk to Wong's and many banking options. We were very pleased with the Hilton Garden Inn Surco..
starstarstarstarstar Wayne Stoltenberg
Great hotel in a good location. Has a full service restaurant and bar on-site for travelers. Close to several restaurants, shops, and local grocers.
starstarstarstarstar Tyler Buttle
Finally a place in Lima you dont hear the horn!!! After several visits to this city I was able to experience a true executive hotel. My first option from now on. Staff is great! Thx
starstarstarstarstar Natalia C
All good. Can't buy breakfast for 35 soles if you didn't buy in advance. A welcome drink on arrival. Doesn't provide tooth brush. Only 2 English TV channels. Cnn and bloom berg. However, very clean. Good staff. Strong WiFi.Iron in room. Free water on first day.
starstarstarstar Michael O' Regan
I apparently left a one star review earlier today, I apologise for that. It was supposed to be a 5 star as always when I stay here. The staff is warm and friendly, the food is top rate, the service is second to none. Thank you for all you do for a weary travelers.
starstarstarstarstar Frank Hansel
I have stayed here quite a few times and it is really cozy. If you are looking to party there are a few nice clubs less than 2 blocks away. Food is good, drinks are good, and the housekeeping staff are nice.
starstarstarstar J Lezama
Enjoyed our stay here since it was a new hotel, and the receptionists are very friendly. This area is not downtown, so don't expect many sites close to this hotel. However, it is situated nicely near supermarkets, and good restaurants.
starstarstarstar Erin Yap
Very very good. Cost and benefit. All the time customer attention. Focus on customer satisfaction. The good and advanced technology of electricity, the breakfast is good. The dinner has very good options. Very clean, changing things and cleaning all days. The hygiene stuff are Neutrogena not blank brand.
starstarstarstarstar Augusto Nogués
This is a good mainly business hotel stay at in the Surco area of Lima, so slightly off the beaten track as a tourist hotel. The staff are very friendly, helpful & attentive, and the rooms are well equipped & the beds comfortable. The hotel has a good restaurant for breakfast, lunch & dinner.
starstarstarstarstar Simon Martyr
Overall disappointing stay. 1. Because of a blizzard in Boston, the airport was closed and I wasn't able to travel/check in as planned. Although I notified the hotel manager of the issue immediately, the manager still chose to charge me $150 USD + taxes & fees because I didn't notify them of the cancellation 48 hrs in advance. Compounding this frustration was the curt/nasty email from the manager responding to my request not to be charged-- basically saying "too bad". 2. While the hotel is kept very clean, it was bothersome that I had to call and remind them on two separate occasions that they'd missed cleaning my room. I was only there for 4 days. 3. Another colleague who arrived on an early morning international flight to conduct several meetings prior to our conference convening was not permitted to check in early, despite previous request-- the hotel wanted to charge her as if she checked in the day before. 4. The ONE time I ate the hotel's uninspired/uninteresting breakfast buffet, I became violently ill. This was the morning of my evening flight back to Boston. Traveling from Lima back to Boston, doubled over with stomach pains was terrible-- and after 2.5 days, I'm still recuperating. I stayed at this hotel as part of a conference I was helping to organize (recommended by local partner) but as some who travels to Lima 1-2x/year, who has colleagues that travel to Lima throughout the year, and who sends teams to work on projects in Lima throughout the year, I absolutely will NOT recommend staying at this hotel- there are many much nicer places (without the weird casino embedded into the hotel's infrastructure), better located within the city, with better/more helpful and customer friendly management/staff.
starstar Miche
Overall disappointing stay. 1. Because of a blizzard in Boston, the airport was closed and I wasn't able to travel/check in as planned. Although I notified the hotel manager of the issue immediately, the manager still chose to charge me $150 USD + taxes & fees because I didn't notify them of the cancellation 48 hrs in advance. Compounding this frustration was the curt/nasty email from the manager responding to my request not to be charged-- basically saying "too bad". 2. While the hotel is kept very clean, it was bothersome that I had to call and remind them on two separate occasions that they'd missed cleaning my room. I was only there for 4 days. 3. Another colleague who arrived on an early morning international flight to conduct several meetings prior to our conference convening was not permitted to check in early, despite previous request-- the hotel wanted to charge her as if she checked in the day before. 4. The ONE time I ate the hotel's uninspired/uninteresting breakfast buffet, I became violently ill. This was the morning of my evening flight back to Boston. Traveling from Lima back to Boston, doubled over with stomach pains was terrible-- and after 2.5 days, I'm still recuperating. I stayed at this hotel as part of a conference I was helping to organize (recommended by local partner) but as some who travels to Lima 1-2x/year, who has colleagues that travel to Lima throughout the year, and who sends teams to work on projects in Lima throughout the year, I absolutely will NOT recommend staying at this hotel- there are many much nicer places (without the weird casino embedded into the hotel's infrastructure), better located within the city, with better/more helpful and customer friendly management/staff.
starstar Miche
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