Fiquei hospedada em Cartagena das Índias no Hilton e pode dizer que foi muito bom! Atendimento de primeira! Funcionários educados! Quartos limpos! Café ☕️ fabuloso! Lounge com funcionários muito educados! Voltarei em breve 😀
starstarstarstarstar Luciana Oliveira
Viemos para um "passa dia", muito bom. Algumas estruturas como banheiro da piscina precisam de reforma. Como venta bastante caem folhas e a piscina fica suja, poderia ser limpa com maior frequência.
starstarstarstar Eliana Pires
Excelentes acomodações e atendimento. Linda vista. Café da manhã delicioso e cheio de opções, porém as vezes fica um pouco cheio o que torna a experiencia um pouco mais demorada do que deveria.
starstarstarstarstar Pablo Escajedo
Maravilhoso hotel con linda vista al mar y al barrio de Boca Grande. La atención del equipo del hotel es fantástica te hacen sentirse como en tu casa. El desayuno es muy rico y variado con muchísimas opciones. Las piscinas son muy buenas y muy lindas. La habitación también es bien confortable. Tuvimos días memorables. Totalmente recomendable.
starstarstarstarstar Marcus Capella
It started off with meeting the manager Andres upon check in. Wow, this guy knows customer service. We could tell that he really wanted us to maximize our time in Cartagena and gave us up tremendous recommendations on places to go during our time. We touched base with him nearly daily as we saw him in the lobby. He was extremely helpful and so was his ENTIRE team throughout the stay. Our room was gorgeous with an ocean view. Very comfortable beds. The breakfast was very good every morning. No complaints.
starstarstarstarstar Andre Savadjian
La atención digna de un Hilton, es excelente. Es fácil hacer el proceso de reserva, si necesitas facturar todo a nombre de empresa con ellos no hay inconveniente, son muy organizados con la facturación electrónica. El hotel tienen muchos servicios, el desayuno es variado y hay opción de pedir los platos de la carta que también son deliciosos. Lo único que sugiero es dejar el bar abierto hasta más tarde ya que no es un lugar ruidoso, cierra antes de media noche y si uno ya siente más seguro de estar en hotel, estaría bien poderse tomar algo en la noche allí hasta tarde.
starstarstarstarstar Alejandra Gutiérrez Cossio
The grand imposing building really dominates the area. This was probably a really good hotel when it opened. But today it feels overpriced and a bit rundown. The communal areas are nice, especially the pools which are great! But the rooms are tired and in need of redecoration. The area is not particularly nice and a bit isolated from the beautiful city of Cartagena which was the reason we came here.
starstar Liam O'Brien
Hilton needs to take ownership of the beach outside it's property. The water is warm and calm. It doesn't look as clear because the sand is dark but it's nice. Please have recycling and garbage bins! Too much plastic!! Staff should be cleaning it up as well as encourage guests to not leave anything.
HOWEVER, you shouldn't be dealing with harassing sales people on the beach. They sit outside the Hilton gate towards the beach (seen under trees in photo) and some don't take "no" easily. Specially the jewelry people. They also sell you boat trips which you would arrange with concierge anyway.
Equally annoying the people on jetskis asking if you want a ride. As it is the beach area is small and they come at you at fast speed.
Hilton do something about these things!!
starstarstar Syd B
Espectacular!! El servicio cálido de Miguel en la piscina!! Gracias Migue por tu atención, mi hijo te adorooooo!! El señor Diego del servicio de restaurante(desayuno), Andres y Juan de recepción!!
starstarstarstarstar Jess García
El personal es muy amable en este lugar, las vistas desde los cuartos hacia la playa son geniales. Los cuartos y la mayoría del hotel necesitan de un mantenimiento urgente, tienen mucha humedad, y ciertas áreas huelen feo. La piscina es muy chévere. El servio de toallas para la piscina es muy corriente. Los precios del bar son muy elevados.
starstarstar Jerry Cervantes
Esta bien ubicado las piscinasson agradables pero el hotel es muy concurrido y grande no recomendable para vacaciones familiares . Confunden las tarifas con desayuno y sin desayuno para un hotel como ese debería estar incluido ya q el costo es marginal en relación al precio de la habitación. Las recepcionista atiendenmuy mal, el supervisor Mauricioexcelente !!!Nosatendió y se dio el tiempo de explicarnos todolo que hizo mejorar mi percepción del hotel. Igual no volvería ahí .
starstarstar Catalina Horta
Excelente el servicio, pero si quieres desayunar de su restaurante pide sólo fruta. Desayuno rico o comidas ricas el que está al lado del hotel, saliendo a la derecha, en el laguito. Fui en la noche en realidad,pagarías lo mismo que el desayuno pero si es DELICIOSO
starstarstarstarstar Alberto Perdomo Luna
Hermoso hotel con unas instalaciones impecables. Pileta, playa, bar, restaurante, desayuno, tiendas y habitaciones todoexcelente. Como también la atención de todo el personal del hotel, siempre amables y bien predispuestos. Estuvimos con mi marido y mis dos hijos adolescentes en una habitación ejecutiva, moderna, muy linda y enorme. Pasamos unas vacaciones inolvidables!!!
starstarstarstarstar Sandra Gabriele
despite very decent service, this is probably the worst Hilton property I have ever stayed in. The hotel was probably built several decades ago and the room is in a grave state of disrepair, especially the bathroom. The pools closed at 8pm and the beach closed at 6pm (hopefully it's a temporary measure due to COVID) but the worst part is the pools are dirty and the beaches are clearly not well maintained either. Breakfast service is a chaos if you don't choose to go there at 6:30 or 7am. The dinner service is the same chaos and not all waiters speak English- not an 'upscale' property for sure
starstar Lin Mei
Secure clean place, plenty of amenities. Room service and housekeeping are fantastic we stayed on the 6 floor for a week. We got a beautiful put together room service tray courtesy of the hotel. Chivas restaurant so so..Kudos to the team.
starstarstarstar Pinketa Events
This was the worst experience I have ever had at a Hilton property. My girlfriend and I checked in and every time we came back from an evening out she was accosted by either security or the people at the front desk. Then on the second night the ceiling started to leak in my 200 plus dollar a night suite. We were never offered a change of room despite the fact that other suites were available. Other people may have had a good time here but my experience was terrible. I will never stay here again.
star Chocolate BoyWonder
An amazing experience. Well worth the price. The service is exceptional, the food quality was great, as were the cocktails. I attended a wedding here, and it was superbly decorated, staffed, and packaged. I highly recommend to anyone wanting to fully enjoy Cartagena. The resort offers a level of privacy, not available at most other places I've stayed nearby. Kudos for a job well done!
starstarstarstarstar Al Xiques
Location, it is at the very end of a peninsula. Although it is very private in some senses it is also very difficult to walk and explore. The hotel itself is nice, however our room did have mold in the bathroom ceiling, a couple of lights did not work. The service and staff and prices are phenomenal! I enjoyed a wonderful day at the pool also.
starstarstar RealtorRob, KW Intown ATL
En general el hotel está muy bien, sin embargo, algunos días el servicio de limpieza de la habitación no fue el aceptable; los tendidos de las camas sueltos, toallas húmedas quedaron sin ser recogidas y debajo de las camas nunca se hizo aseo. La playa un poco sucia (latas, bolsas plásticas) pero aceptable y visitable. Para la piscina se debía hacer reserva ion previa pero no había control del número de sillas por reserva y, así se hiciera reserva previamente fue muy difícil encontrar sillas vacías.
starstarstar Santiago Orozco
Excelente lugar, su precio es acorde a la experiencia que ofrece, sin lugar a dudas uno de los mejores hoteles
starstarstarstarstar Leidy Gonzalez
Pontos positivos: O hotel oferece muitas comodidades: quartos confortáveis, elevadores modernos, piscinas bem cuidadas, bom atendimento por parte do staff, restaurante. Nada a reclamar. Pontos Negativos: 1-as janelas dos quartos são lacradas, por segurança, não permitindo respirar o ar puro que vem do mar. Há que se manter o ar condicionado sempre ligado; 2-café da manhã não incluído na diária. Preço abusivo de 23 dólares por dia para cada pessoa; há opção de desayuno caribenho ou americano, servido no quarto, por cerca de 12 dólares; 3-poucas opções alternativas de restaurantes no entorno do hotel e nenhuma delas de qualidade satisfatória, tanto para café da manhã quanto para almoço e/ou jantar. Há que se deslocar de taxi ou ônibus se quiser fazer uma refeição decente fora do hotel.
starstarstarstarstar Luiz Ferreira
Un hotel realmente hermoso, el personal, la habitacion, el desayuno, TODO estuvo de 10 :D
starstarstarstarstar Jesús Torres
Já me hospedei em melhores hotéis da rede com o de Miami e Buenos Aires. Aqui achei o atendimento do staff Praia e piscina um pouco displicente e estrutura um pouco aquém do que estou acostumada. Outro ponto é que Cartagena pede a experiência de se hospedar dentro da Cidade Muralhada e como já ficamos por Lauper recomendo essa experiência.
starstarstar Chris Marinho
Muito bom hotel! Cama e roupa de banho excelentes! Mesmo com a piscina em reforma, pudermos aproveitar muito!
starstarstarstarstar Amanda Pupo
Excelente hotel. Todos colaboradores são muito atenciosos. A vista do último andar é incrível. Uma ilha de tranquilidade no mar de camelos de Cartagena.
starstarstarstarstar Eliezer Pupo
Excelente atención de todos los empleados sin embargo el precio vs otros hoteles 5 estrellas, deja mucho que desear. La playa del hotel no es la mejor falta mucho por mejorar en ese aspecto y los vendedores ambulantes arruinar el descanso. Hotel para estar tranquilo en familia es el indicado. El desayuno muuuuy bueno …!
starstarstarstar Pedro jose
This hotel is perfect for business or leisure. I went with my husband and they really made our stay special. They treat us like family. Front desk staff is excellent, all of them. Restaurant staff the best they went the extra mile every day. Food is great. Super clean. I really recommend this hotel with eyes close.
starstarstarstarstar Carmen Diaz- Iglesias
We loved our trip! From the very beginning the staff was helpful and always willing to go the extra mile. We had 12 in our party visiting Cartagena for the first time.
When we arrived the check in staff was efficient but more importantly very personable and helpful. Due to covid we had to use the room service staff for many things and they always came through with a smile.
The buffet was excellent and Luis our waiter was incredible. He took care of all of us.
This was a great trip thank you Hilton!!!
starstarstarstarstar Peter Mularoni
I really have to say that we were very impressed with the Hilton. Everyone of the employees were so kind and helpful. I wished I remembered all their names. The breakfast was great the pools are amazing and the location was really nice and S AFE. In addition we like to use the gym which was very good. My 12 year old son loved the place but it's also great for couples. I would highly recommended this place. We travel all over the world and we felt comfortable here!
starstarstarstarstar John Friscia
Desde que llegamos al HOTEL el personal nos trato con excelente profesionalismo.la comida muy variada y con sabor CARIBELLO.
starstarstarstar Alejandro Perez
Excelente atención y el lugar increíble, muy lindo de verdad lo recomiendo muchísimo, muy limpió y el servicio genial todo el personal muy amable.
starstarstarstarstar Javier Flores
Would be a 4 or 5 star review the hotel has a nice relaxed feel, and is well located at a picturesque spot with an amazing view of the ocean and a quiet semi private beach with nice sand and gentle waves. But there is one major problem. The beach appears safe, but wallets and cells phones would be stolen, and I was surprised to hear from management that their security cameras do not see anything. How can this happen? These days it does not cost much to have a good security camera. What is the price of the safety of guests?
star Loc Vo
This is got to be one of, if not the, best hotel in Cartagena. The pool complex is amazing, although if you are tall like me avoid the slide because it'll dump you in about 3 ft of water at the bottom, that's not pleasant. I'm thinking a warning sign would be nice. Other than that, everything else is great! Their food is wonderful, breakfast, lunch by the pool, all great! The staff is extremely friendly and courteous and always willing to help out, even though those that may not speak a lot of English still try their best to understand and to help you with whatever your need is. The rooms are all very nice, I've stayed there a couple of times and had a couple of different rooms and I've never had any problems. The beds are extremely comfortable, and the room is not cramped at all, even the bathrooms have plenty of space! Some of the rooms have both a shower and a tub, my fiance loved that part! She said the tub was extremely roomy and a joy to relax in after a hard day of relaxing! There's always taxis waiting out front for your transportation pleasure, or a quick walk up the street will provide either restaurants, a coffee shop and other businesses such as a drugstore and market. Very convenient. Although, the lobby has a few stores right in the hotel, so chances are you might not even need to leave the property for what you need. And let's not forget the spa, another addition to the wonderful services that the hotel has available for you plus right down the hall from the spa is the workout room in case you need to keep up with your fitness regime... I'm sure that the Hilton is not the least expensive of the lodging that is available in Cartagena, but the best never is.
starstarstarstarstar Brian Lisle
I expected more for a Hilton Hotel, but it was a generally ok stay. The views were out of this world and the staff was great.
starstarstarstar Lamont Mignott
La estadía en el hotelexcelente, fueron dos días deliciosos, todonos gustó mucho, la habitación magnífica, muy buenas las instalaciones y la limpiezaexcelente .Las piscinas, el tobogán, el acceso a la playa, la tranquilidad de estar en un gran hotel hacen de el un sitio maravilloso. Todo el personal es muyatento . Da un gusto estar ahí. Felicitaciones! excelentes en todo
starstarstarstarstar Lucy Restrepo
Las instalaciones están bien mantenidas. Las piscinas muy seguras. Las habitaciones muy cómodas y aseo todos los días. Buena variedad de desayuno y menú en restaurante. Me gustó mucho la Bio seguridad y distanciamiento en el restaurante. Felicitaciones al Hilton por su esfuerzo en que los huéspedes retornen de forma segura a tomar las vacaciones.
starstarstarstarstar Jairo Miguel Vergara
Es mi segunda estadía en el hotel. El personal es sumamente amable. Los precios de los tragos y restaurante muy bueno. El desayuno buffet es aceptable. Lo que ayudó mucho en el viaje familiar fue la guardería y las actividades para los niños. Mi niño estuvo feliz con el trato . Sólo mejorar el mantenimiento de algunas áreas comunes. Las habitaciones impecables, amplias, el servicio a la habitación conforme. Lo recomiendo.
starstarstarstar Nella Marky
Friendly staff, late check out possible. Gm,/w - Shirley very cool. Stayed 7 days better to stay here than airbnb because of security and not having to worry about your possessions getting stolen.
starstarstarstarstar Ralph Gershom
Amazing hotel. Stayed here for 8 days as my cousin was having his wedding at the hotel. They were so accommodating. The staff felt like family. They were so friendly. Even management was amazing. Definitely recommend and I will definitely be coming back.
starstarstarstarstar Kermis Polanco
All the staff were very welcoming and we felt at home. The beach and pools are exceptional as well as other amenities like the kids club. We will be returning to this hotel when we visit Cartagena again. The ocean view rooms are amazing to wake up to. Our family was very happy and our experience was incredible. Even in a pandemic we felt safe.
starstarstarstarstar Monica Forero
All the staff were very welcoming and we felt at home. The beach and pools are exceptional as well as other amenities like the kids club. We will be returning to this hotel when we visit Cartagena again. The ocean view rooms are amazing to wake up to. Our family was very happy and our experience was incredible. Even in a pandemic we felt safe.
starstarstarstarstar Monica Forero
Excelente atendimento, local junto ao mar, otimas piscinas, apartamento superior amplo e confortavel. Cafe da manha muito bom.
starstarstarstarstar Antonio Carlos Bertao
Estou simplesmente encantada com esse hotel, maravilhoso. Estou em lua de mel, e a recepção flor simplesmente incrível. Café da manhã maravilhoso, atendimento excelente e ótimos preços. Gacrias 🥰
starstarstarstarstar Deyse Freitas
Um hotel completo, bom atendimento e tudo que um hotel Hilton pode te oferecer.
starstarstarstar Ana Paula
Muito bom, passei o dia nesse hotel é foi muito agradável!!! A área das piscinas é extremamente recomendável!!!
starstarstarstar Cristiane Marques
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