Teve uma experiência incrível aqui! O lobby é lindo e o processo de check-in e check-out foi perfeito. O serviço ao cliente foi ótimo e o quarto era limpo e seguro. O café da manhã estava delicioso e superou nossas expectativas (ovos, 2 opções de salsicha, waffle iron e mini waffle iron, muffins, torradas, bagels, café, suco, a lista continua) Com certeza voltaremos!
starstarstarstarstar Cassandra Lawniczak
Had an incredible experience here! Lobby is beautiful and the check in and check out process was seamless. The customer service was great and the room was clean and secure. Breakfast was delicious and exceeded our expectations (eggs, 2 sausage options, waffle iron and mini waffle iron, muffins, toast, bagels, coffee, juice, the list goes on) We will definitely be back!
starstarstarstarstar Cassandra Lawniczak
Três palavras: não faça isso. Se não pudéssemos colocar estrelas, colocaríamos. Para começar, reservamos dois quartos duplos com cama queen-size. No check-in, eles afirmam que só têm um disponível para nos dar, e o outro é um quarto standard. Aceitamos com relutância, mas para nossa surpresa e surpresa de outro hóspede, eles nos deram a chave de um quarto já ocupado. Voltamos para a recepção e eles nos mudam para outro quarto. Abrimos a porta e cheira a que alguém fez xixi em tudo e não há roupa de cama na cama. Voltamos e agora, de repente, há um quarto desocupado com duas camas queen size, quando disseram que não tinham nenhuma. Entramos nesta sala e há uma construção como detritos que parecem gesso por todo o chão ao redor da porta do banheiro. As camas foram feitas, portanto, neste momento, apenas levou. Quando acordamos, há umidade em todas as paredes e no chão. Não havia toalhas, há manchas de água no teto, então decidimos sair e voltar para casa. Nós não vamos ficar aqui nunca mais. Você realmente obtém o que você paga. A pior parte é que a piscina e o lobby não são ruins, e há um potencial real, se tivesse uma equipe de manutenção e gerenciamento competente e uma equipe de recepção que realmente se importasse.
star Steven Vandercook
Three words: don’t do it. If we could put no stars, we would. To start, we booked two double queen rooms. At check in, they claim they only have one available to give us, and the other is a standard room. We reluctantly take it, but much to our surprise and another guest’s surprise, they gave us a key to an already occupied room. We go back to the front desk and they move us to another room. We open the door and it smells like someone peed on everything and there’s no linens on the bed. We go back and now all of a sudden there’s a room unoccupied with two queen beds, when they said they didn’t have any. We get in this room and there’s construction like debris that looks like plaster all over the floor right around the bathroom door. The beds were made though, so at this point we just took it. When we wake up there’s dampness on all of the walls and the floor. There were no towels, there’s water spots on the ceiling, and so we decided just to leave and head back home. We will not be staying here ever again. You truly do get what you pay for. The worst part is the pool and the lobby aren’t bad, and there’s real potential, if only it had a competent maintenance staff and management team, and a front desk staff that actually cared.
star Steven Vandercook
Não é um check-in fácil. Reservamos um quarto king com sofá-cama, foi dado um quarto que já estava ocupado quando chegamos às 15h. Aguarde algumas horas para obter o segundo quarto não tem sofá-cama. O terceiro quarto é um quarto com camas queen size. O quarto é um quarto king com sofá-cama. São 17h30 no momento do check-in.O quarto não é nada limpo. Piso empoeirado, insetos mortos no canto e na parte de trás da cama (foto). O quarto é espaçoso. Com microondas e frigobar. O banheiro é legal. Sem secador de cabelo como anunciado no site. O canto do banheiro tem teias de aranha e poeira. Liguei para a recepção e pedi a alguém para limpar o quarto, foi-me dito que o serviço de limpeza estava desligado às 17h (eu estava tentando fazer o check-in às 15h). Acabei limpando o chão sozinha.No geral, uma experiência ok. A equipe da recepção Summer é agradável e útil. Nós trabalhamos com isso eventualmente. Definitivamente não vale o preço. O próprio hotel (lobby, piscina e pequeno rio) é bom. Se o seu quarto fica na parte de trás do complexo (edifício E, não conectado à piscina), parece isolado ficar aqui.Atualizar: Após 11 noites de estadia ainda não recomendo este lugar. Serviços não existem, pedi toalhas limpas por 3 dias, não recebi nenhuma. Aproximado da recepção, o cara disse "tudo bem, então você pediu por três dias e não veio até a recepção para verificar?". Então agora é culpa do cliente.Filtro de água no lobby ainda não foi substituído desde o meu pedido no meu primeiro dia de estadia.Se você ficar em prédios C ou E (não conhece os outros), pode precisar de tampões para os ouvidos para dormir à noite. Porque eu acho que as pessoas moram aqui, e as pessoas falam alto, elas também tocam música alta.Fique aqui se você gosta de insetos e insetos (mais fotos).
star Macive Xiong
El teléfono de la habitación no funcionaba, no había toallas en la habitación
starstarstarstar Jorge Rios
Lugar tranquilo y buen desayuno. Pero deberían mejorar la limpieza de los baños
starstarstar Sandra Delgado
Not an easy check-in. We booked king room with sofa bed, was given a room that is already occupied when we arrived at 3pm. Wait for a couple hours to get the second room has no sofa bed. The third room is a double queen beds room. The fourth one is king room with sofa bed. It's 530 pm by the time we checked in.
The room is not clean at all. Dusty floor, dead bugs on the corner and on the back of the bed (pic). The room is spacious. With microwave and small fridge. The bathroom is nice. No hairdryer as it advertised on website. Bathroom corner has spider webs and dust. Called front desk and asked someone to clean the room, was told the house keeping service is off by 5 pm (I was trying to check-in at 3pm). I ended up wiping the floor myself.
Overall a okay experience. The front desk staff Summer is nice and helpful. We worked through it eventually. Definitely not worth the price. The hotel itself (lobby, pool and little river) is fine. If your room is on the back of the complex (building E, not connected to the pool), it feels isolated staying here.
Update:
After 11 nights stay still not recommend this place. Services not exist, asked for fresh towels for 3 days, not received any. Approached to the front desk, the guy said "okay so you asked for it for three days and didn't come to the front desk and check?". So now it's customer's fault.
Water filter in lobby is still not replaced since my request in my first day staying.
If you stay in C or E buildings (don't know about others), you might need ear plugs to sleep at night. Because I think people live here, and people talk loudly, they also play loud music.
Stay here if you like insect and bugs (more pics).
star Macive Xiong
I will give a 5... sure there are pros and cons but nice comfortable beds and loved the big room! I liked the simple but cute decor. The only cloth was bed, bedding and towels which to me was cleaner. Loved the wood blinds! There is a per room pet fee of $30 not per pet which was acceptable. Friendly staff. Nice cooling system! Ceiling fan which is huge plus. Of course we always think could be cleaner but I think that a 5 star hotel too. Grounds well kept. Good breakfast. If I wanted to nit pick sure you can but its hard to keep up such a large place perfectly.breaandhappy
starstarstarstarstar Fran And Shannon Lucore
Incrível, tivemos uma suíte que tinha dois quartos conjugados ... Quarto principal tinha frigobar .. cama .. banheiro completo ... Porta para sair ... quarto adjacente tinha geladeira e microondas completo .. e pia ... Outro completo banheiro.. balcão para preparar comida.. nosso quarto ficava ao lado da piscina aquecida, que também tem uma seção infantil de 1-2 pés de profundidade. A parte mais profunda da piscina era de 5 pés, acredito... Café da manhã completo e cenário de bar... Altamente recomendado
starstarstarstarstar Kiki Mo
teve um pernoite com meu cachorro mais velho no meu quarto e minha filha/seu marido em outro quarto. Eu tinha pedido um quarto no andar térreo que eu havia pedido ao fazer reservas, embora na chegada tivesse sido colocado no 2º andar. Eles organizaram a meu pedido para me colocar em um quarto no andar térreo. O quarto era bom, embora o chão do banheiro não tivesse sido completamente limpo, mas o chuveiro era maravilhoso! No entanto, o resto do quarto era confortável. A área externa para animais de estimação foi bem mantida e suprimentos foram fornecidos para manter a área limpa para as pessoas também. A equipe foi atenciosa e prestativa. O único problema foi entrar no local - uma vez que você vê que é a entrada logo após o Caldeirão, foi fácil de qualquer direção. Inicialmente, as unidades pareciam todas iguais. O café da manhã era muito bom, assim como o café!
starstarstarstar Lynanne Lawhead
Le daré un 5... Seguro que hay ventajas y desventajas, pero las camas son cómodas y me encantó la habitación grande. Me gustó la decoración sencilla pero bonita. La única tela era la cama, la ropa de cama y las toallas, que para mí era más limpia. Me encantaron las persianas de madera! Hay una tarifa por mascota de $ 30 por habitación, no por mascota, lo cual era aceptable. Personal amigable. ¡Buen sistema de refrigeración! Ventilador de techo que es una gran ventaja. Por supuesto, siempre pensamos que podría estar más limpio, pero creo que un hotel de 5 estrellas también. Terrenos bien cuidados. Buen desayuno. Si quisiera no elegir, seguro que puedes, pero es difícil mantener un lugar tan grande a la perfección. breaandhappy
starstarstarstarstar Fran And Shannon Lucore
Amazing we had a suite which was two rooms adjoined... Main bedroom had mini fridge..bed.. full bathroom... Door to exit... Adjoining room had full fridge and microwave.. and sink... Another Full bathroom.. counter space to prepare food..our room was right next to the heated pool which also has a kiddie section of 1-2ft deep. Deepest part of the pool was 5 feet I believe... Full breakfast and bar like scenario... Highly recommended
starstarstarstarstar Kiki Mo
Had an overnight stay with my older dog in my room and my daughter/her husband in another room. I had asked for a ground floor room which I had ordered when making reservations though upon arrival had been placed in 2nd floor. They arranged upon my request to get me in a ground floor room. The room was nice though the floor in the bathroom hadn't been completely cleaned but shower was wonderful! However, the rest of the room was comfortable. The outside area for pets was nicely kept and supplies were provided to keep the area clean for people too. The staff was caring and helpful. The only issue was getting into the place - once you see it's the entrance right after The Melting Pot it was easy from either direction. Initially the drives all looked the same. Breakfast was very good as well as coffee!
starstarstarstar Lynanne Lawhead
I will give a 5... sure there are pros and cons but nice comfortable beds and loved the big room! I liked the simple but cute decor. The only cloth was bed, bedding and towels which to me was cleaner. Loved the wood blinds! There is a per room pet fee of $30 not per pet which was acceptable. Friendly staff. Nice cooling system! Ceiling fan which is huge plus. Of course we always think could be cleaner but I think that a 5 star hotel too. Grounds well kept. Good breakfast. If I wanted to nit pick sure you can but its hard to keep up such a large place perfectly.breaandhappy
starstarstarstarstar Fran And Shannon Lucore
Café da manhã ótimo
starstarstarstar Renato Barufi
A equipe foi amigável. As camas e travesseiros eram confortáveis. Os ovos eram exatamente como os outros comentários descritos e gostosos. As toalhas eram fofas! Eu daria 5 se fosse um pouco mais limpo. Mas sou super exigente. Ótimo valor geral!! Eu gostei e ficaria aqui novamente!
starstarstarstar Amanda Beck
El personal fue amable. Las camas y las almohadas eran cómodas. Los huevos eran exactamente como lo describían otras reseñas y deliciosos. ¡Las toallas eran mullidas! Le daría un 5 si estuviera un poco más limpio. Pero soy súper exigente. ¡Gran valor en general! ¡Lo disfruté y me quedaría aquí de nuevo!
starstarstarstar Amanda Beck
Staff was friendly. Beds and pillows were comfy. Eggs were exactly like what other reviews described and yummy. Towels were fluffy! I'd give it a 5 if it was just a bit cleaner. But I'm super picky. Great value overall!! I enjoyed it and would stay here again!
starstarstarstar Amanda Beck
It was not terrible, but it definitely was not great. I had a queen suite, so two conjoining rooms…one of the rooms had two queen beds and the other room had a full Murphy bed with a little kitchenette. Both rooms had their own bathrooms. And the rooms were nice! Nicely decorated and pretty clean and neat. The only thing is that it smelled terribly of smoke. I went to the front desk and they didn’t have any big fans to help air it out and didn’t have any other rooms available for us. They suggested we just go get buy some air freshener. There was also some pretty loud arguing at night outside of our rooms, some blood stains on one of the blankets, and two spiders in one of the rooms. The free breakfast was also just ok, not great, but free!! It’s also in a great location…near a lot of things! All in all, I feel like you get what you pay for.
starstar Sydney Hammuck
Desafortunadamente en esta ocasión las habitaciones estaban bastante faltas de aseo. Pisos visiblememte negros del sucio y toallas con restos de liquidos. Extrañé el desayuno del chef Joel y su agradable atención, sin embargo estuvieron fabulosas las hash brown del nuevo chef.
starstar Claudia María García Brown
Muy limpio personal hispano amable
starstarstarstar Edwin Torres
Muy bueno, excelente atención, muy limpio,buena la piscina recomendable 100%
starstarstarstarstar Javier Reboredo
Exelente
starstarstarstarstar Ale Sanes
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