I waited to post my review due to needing to deal with the “owner” of this hotel. There’s was a mouse in our room and the hotel staff basically said oh well deal with it. I had to act a complete fool ( remember the police station is next door) before they would give us a different room. Then, the “very intelligent woman at the front desk” tried to give us the room directly next door like mice do not crawl and live in the walls. I had to act ugly again, called corporate and still nothing until I threatened to walk next door to the police station.
We were finally given another room, but guess what… The cleaning people tried to walk in my room at 7am to “clean the room” I was beyond livid at this point. I tried to find the person that did it but I did not have luck and the intelligent woman at the front desk (same woman) would not give me answers or apologize for the staff coming in my room at a ridiculous hour of the day.
Overall do not stay here. The owner is a piece of *** and he has the employees trained to do whatever he says. I almost feel sorry for them because the owner controls them terribly. BTW, I sent this “man” several emails and he did not respond, but had the front desk lady tell me they could not switch my room nor offer a refund… We caught pics of the mouse. Avoid room 514 at all costs. The mouse is bold and does not care that people are in the room.
It’s weird the review will not allow me to posts pics of the mouse…
star chrystal gunnels
1- The hotel is NOT on Times Square, as advertised. TS is 9 blocks away.
2- Room was very dirty. See photos attached. Grout is supposed to be dark grey. Some places it’s white (soap scum). Other places it’s moldy and cracked.
3- Shady business with breakfast. Advertised “continental and American breakfast”. My two kids at fruit loops and he tried to make us pay $40.
He told me he needed a voucher. I didn’t know what that was. Asked the lady working to desk, she looked up our room number, said breakfast wasn’t included and we had to pay. Returned to man, told him she said we don’t have breakfast included. He said $20/person. I told him two of my kids ate one bowl of cereal each, and we thought it was included. He ended up charging $20 total.
4- Based on the cleanliness of the room, I Lysol wiped everything myself and didn’t allow the cleaners in our room to “clean”. We did get new towel each night. On the last night of our stay, he said they were out/he couldn’t do anything and to “report it management”. The towels we did end up getting had a hairball. 🫠
Overall, don’t recommend. We don’t be back.
This is advertised as to be in association with the Wyndham brand - Actually shocked that it is based on our stay.
star Bethany Blake
Very nice and spacious room. Everything was very clean and the staff at checkin were very nice. There is a nice restaurant inside the hotel. The location was great and right next to the police station and just a few blocks from Times Square. Decent views from the room as well. The only complaints I have is that for a party of 7 they only gave us 4 towels, and the pull out couch had no pillows to sleep on and no wash cloths, when I asked for more the staff were rude about getting us more and said they only had 1 pillow left in the whole building. I would stay here again.
starstarstarstar Renee Grove
Stay away!! This hotel is nowhere near 4.5 stars! It’s maybe 2.5 stars. Here’s why:
Location- it’s right next door to a NYPD sub-station. Cop presence is nice, but not something I’d want to have to walk by daily.
Room: Too small! we had a double room that was an adjoining room. Our neighbors next door kept waking us up with screaming kids and yelling every night at 1am. The room was also filthy! There was hair everywhere!!! Towels also had hair on them. And the bathroom is tiny. Two people cannot be in there at one time, which is not ideal for families with small kids.
I also found more hair & mold and mildew in the shower. I seriously doubt that housekeeping is cleaning anything. I walked past the same hair ball near the elevators for our entire stay.
Hotel Amenities- what amenities?! They charge $18 for the breakfast ‘buffet. When I hear buffet, I think of unlimited options. Instead, there are only 4 items that are not good at all. There is no room service. You can go to the hotel restaurant and order something and take it to your room, but no no one answers the phone in the restaurant.
starstar Erin McNealy
We booked our 2 rooms and after we arrived to hotel, they told us that they are full and offered us another hotel. We accept it and we went to that hotel. Also this hotel were almost full that offering us one room with 2 queen beds. We wanted our 2 seperate rooms. Finally they offered nothing, they said " they are sorry for us ". No solution, no extra offer, no payment back, they told us, take it or leave it. Finally booking.com canceled our booking after 1 hour phone call. He had a terrible night. Thanks to TRYP.
star Sencer Kilic
For a 4 star hotel, this place was absolutely atrocious. The lady at the front desk, Rani, was extremely rude to the customer ahead of me. For someone who claimed to have “people’s skill”, she was absolutely disrespectful. This is not the type of customer service I expect from a “4 star hotel”. Also our sink clogged and there were absolutely no bathroom supplies. I am never coming back again! It was a terrible experience for the amount of money I spent. The manager is also not in site and can only be contacted through email. The manager is also not responsive so any issues you may have may not be handled in a timely manner. Please DO NOT STAY HERE. SAVE YOUR MONEY FOR SOME PLACE BETTER.
star Saucey Bossy
Not sure what to expect, but it was mediocre. Beds were comfy, but they dont have breakfast, though it was advertised. Definitely a great location though! Right on top of Penn Station, so you can literally go anywhere in the city by sub
starstarstar Chris Ritchey
They gave us a room sharing doors with another room. It was not a happy experience to be woken up at midnight by the neighbors.
It took them a night to fix the missing shower curtain. And there are stains on towels as well.
The front desk is very nice though. And the room is of good size, given its location and price. Still recommend to those looking for around $150 per night.
starstarstar Ling Zhou
Don’t be fooled by the low price, listen to the low reviews. They are there for a reason. This hotel might be the cheapest name brand hotel in Manhattan but it is terrible.
Our room was not clean. TV didn’t work. Air conditioner didn’t work. The lobby is filthy and the lobby bathroom had no toilet paper or soap. Nobody that works there seems to care either. Stay away!!
star Dan
Let me start with the room..so pretty!!! I absolutely loved it especially the bathroom because of the huge shower. The big windows provided great natural light. But the beautiful chandelier was a nice touch as well. To add to this the staff is super friendly and helpful. Upon arrival in the parking lot there was someone on their break and even though they weren't on the clock they still welcomed us, told us to not hesitate to ask for help and was super friendly. But the real MVP is Ms. Margarita at the front desk not only was she kind, friendly and welcoming she was able to help and suggest a great alternative when I realized I made a mistake with my booking. She was invested in helping and answering all questions we had and showed interest by asking about a stay. This place is truly a great establishment and I am happy with my decision to stay here. Definitely earned all 5 stars
starstarstarstarstar Deja Latney
We were a party of 6 in 3 different rooms. Helen at the front desk was amazingly nice and extremely helpful with check-in. Breakfast was full of variety and quite good. And the staff were great. The rooms and bathroom were a decent size, cleaned every day and had a nice view. Parking was literally right across the street and the hotel is centrally located by Times Square. Would definitely stay there again and would highly recommend.
starstarstarstarstar Cecilia Marlin
The TRYP was a hotel that gave me mixed feelings. On one hand it was located in a decent area that is close enough to times square, but as we all know well nothing is truly close in New York so use the subway near the hotel. Also the hotel is on an odd street where there is construction and a police precinct next to it, but just on the street over you will find lovely small restaurants for your fill. The staff were okay, odd they would make you pay $15 for each hour before your check-in, but again they are alright. The walls are thin in the rooms but overall comfortable. The sheets weren't the cleanest and the heating wasn't working during the visit. But overall it was okay. It fulfilled the basic expectations and a little more for a weekend trip. Hope this review helps!
starstarstar Armin Ahmetovic
Nice Hotel. Lobby is very small there was a single staff member checking everyone in to the hotel. Rooms are very modern and unique. Beds are very firm. Same hotel fees as most hotels but they do charge a 150 refundable deposit for room at check in, I am sure it was in fine print somewhere. Our windows faced another building so you may want to request city view.
starstarstarstar Chad Zenzen
Pretty good hotel.
Location is superb, it is a walking distance away from Times Square and numerous shops. There is a police station nearby so you’ll be kept pretty safe - despite maybe hearing the occasional sirens throughout the day.
The room itself what everything one would need. No complaints.
Breakfast was not the highlight of the stay - to put it simply.
Nonetheless, will stay here again if I need to.
starstarstarstar Isabel Pieterson
Make sure to use Hᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking a place. This site will compare hundreds of booking websites and typically will have rates a lot cheaper than others! Thank me later on! This resort is one of my favorites in the area. I have been coming here for years. If you decide to stay here you for sure won't regret it.
Awesome and huge room!! There was a ton of storage in the room which was nice so everything wasn't just sitting out. Not a far walk from Times Square and a ton of options for food and shopping!
starstarstarstarstar branden fullwood
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