Very poor customer service!
Actually, let me rephrase: no customer service whatsoever.
And I am not even exaggerating.
I would give it 1 star only but I want to stay true to myself plus it would not be fair for the following reasons: the interior design and decoration was beautifull with much attention to detail. The views outside the large windows honestly breathtaking!
Basically we paid for the view and the interior comforts without getting what we paid for. That's all we want to say, really.
We paid for afternoon cream tea, which looked very tasty
Got wrong tea to start with: English Breakfast instead of Earl Grey. Which we totally understand can happen.
It did not stop there - unfortunately.
The scones were not baked through and were really pastey inside.
The bill came BEFORE we had started to eat because seemingly there was a change in shift
All fine, we thought.
We paid and said we honestly thought the scones needed some more time in the oven.
Swiftly the whole tray was taken away from us with untouched cream and not even tried lemon curd and 2 scones. Handsomely taken away by an unfriendly waitor with a "Thanks for the payement" and with a promise that new scones and all that comes with it will come our way soon...
In the meantime there were waitors frantically coming and going. It was like a bees nest.
Tic tac, tic tac...
A cumbersome 45 minutes later waiting time with different waitors exclaiming "Sorry, but it was not me who took the order!" we had about enough!!! It was ALL about THEM and not even close to be about the customer.
So we decided to leave the sinking ship. It was bedlam!
Resumée: WE PAID FOR SOMETHING WE DID NOT GET.
And that, dear sirs, is NOT acceptable.
End of story.
star B. “BeeBee” B.
The best hotel in the area! Service, rooms, food, staff - everything is just great!
starstarstarstarstar Andrei Vaganov
One of the classical monuments of St.Moritz, to me probably the best hotel to stay. The atmosphere is cozy, the service is friendly. It is always with great pleasure we come back to have an afternoon tea or coffee after skiing. You could rent skis from their ski room and take the lift up, that starts right infront of the hotel to the mountains. Perfectly located with with great views. You can also enjoy the pool and the Spa watching that magnificient view. The crowd is much different than Badrutts in a better way. It is worth its price.
starstarstarstarstar Cem ERTEN
Some of the best service I have experienced in Europe. From the incredible meals at the restaurant and the welcome we received the moment we arrived to the hotel’s provided nanny, it was exceptional in every way!
starstarstarstarstar Myka Meier
The best hotel I’ve stayed in for a long time. This was the gold standard for what a hotel should feel like. From incredibly welcoming and well-trained staff, to facilities, the views, service, spa and gym, recreation, cleanliness and spacious sparkling clean rooms. Then comes the food. The food was just ridiculously good. From the breakfast buffet which was a celebratory way to start the day, to the incredible dinner with fresh cuts and mouth watering soups. This stay made me and my family so happy. Not to mention the special welcoming and sets provided for our child. Bravo Suvretta House!
starstarstarstarstar Zeid Salman
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