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Room:
The room is very small. I had to move my suitcase between my bed, and in front of the door. There was nowhere else to put it.
The bathroom was in a miserable condition with mold on the walls (see picture).
The only plug type in the room was the flat type, meaning that charging the computer was not possible. The hotel even had to ammend the plug for their hairdryer (see picture).
The room was very noisy, and you can hear everything from other rooms, and especially from the breakfast room there was a lot of noise in the morning.
The room is very hard to keep cool. It was dreadfully hot during night and quite hard to ventilate. However, I would not blame San Carlo for that. I would not expect climate-controlled rooms in a two-star hotel, but it's still worth to know.
Breakfast:
The breakfast was not impressive, but what you can expect for a two-star hotel. However, several items were missing.
Other:
Apparently, guests on hotels in Lugano are eligeble to recieve a Ticino Ticket during their stay. The Ticino Ticket gives free public transport in the area and discounts several places in Lugano. We were told about this from the tourist information, and had to return to the hotel to ask for our Ticino Ticket. I find it unacceptable that the hotel did not offer us that at check-in, and that we had to ask ourselves.
Staff:
Apart from above stated, the staff was friendly and welcoming.
Location:
It's very centrally located. However there's a lot of noise from the street, also during nighttime. That's not San Carlo's fault, but combined with the ventilation issue, you can choose between a hot and sweaty sleep, or a very disturbing and noisy sleep.
Conclusion:
The staff is friendly, but other than that, I can only recommend to stay away from San Carlo.
Lugano, however, is a nice city, and I can strongly recommend a trip with the funicular to San Salvatore - So beatiful!
starstar Mikkel Gammelgård Lindgren
This is the perfect hotel for a weekend getaway. The staff were all friendly and had great time. Would highly recommend this hotel.
starstarstarstarstar Luuk Schelling
Hôtel clean but super basic. Good location in the center of Lugano.
Bathroom in the room and separate toilet.
Be careful while booking: the owner has 3 different hotels: San Carlo, San Carlo Suite and San Carlo Appartement. Make sure to check before making any reservation in order to avoid any disappointment!
star Christophe Salon
This hotel has a great location from the lake! Very central and the staff is super nice and helpful. Originally we had a room with no separate bathroom (as in the shower and sink were in the room, only toilet had separate door) and the shower cover was clear. A bit awkward when you are two people. We asked to be moved after two days (we were there for 4 nights) and they did to a much better room with more space and a separate bathroom! They offer a very simple breakfast and the mattress is good but note that finding electronic outlets to charge was almost a scavenger hunt. But if you have a room like we originally did, the hotel feels more like a slightly high end hostel. And for what we paid ($200 per night), not sure if it was worth it.
starstarstarstar Dani Levin
Great location, in great price. Amazing value for money. The room is big and clean, the bed is good.
The staff is amazing, very kind and helpful. Guided us on what we have to do in Lugano and gave us free bus/shipping tickets including discounts here.
starstarstarstarstar Gil Amzalag
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