Location They took more money than I authorized& signed for, wouldn't give any extra towels, the 2 doors they told us to park at were broken so we had to go through the front and walk across, no elevators to get to our side (steps only). Poor customer service.
star Verified Hotel Guest
Noting it was a horrible experience Bad would not recomend to any one
star Jose
As always. The (front desk and main manager) are always fair and accommodating. If something is wrong they try to help as soon as possible. There will always be something that you do not like. However its nothing that you dont deal with on a regular. They handle the situations as quiet as possible so not to disturb other guests.
starstarstarstarstar Ella
The front desk staff they were good What I didn't like the housekeeper don't give chance to respond the door without they banging on door and another there people and this old man that are staying at the hotel smoking crack in stairs no one want to smell that
starstarstarstar Kelly
Free breakfast was mediocre The shower was stained, full of dirt, did not feel safe giving my kids a bath. The mattress was stained (easily visible since the bed was disheveled). One door had a hole in it from someone punching it. The rug had multiple stains. Trash in the barrels
starstar Verified Hotel Guest
It was the only hotel with availability and the online description seemed like is would be fine Not clean. Splatter of something on walls on both rooms. Carpet dirty. Smelled like smoke. Hotel guest in hallway under the influence of drugs. No queen beds. Breakfast did not look appetizing.
star Verified Hotel Guest
The bed was comfortable enough. The first room I was assigned was not clean. Hair in the sink & shower, counter was not clean. There were clothes on the floor in the bathroom! Overall the hotel is old & had not been kept up. Carpets are old, worn & stained.
starstar Verified Hotel Guest
Very clean, modern and great staff nothing all great!!
starstarstarstarstar Charles
We were upgraded to a suite for free because none of the rooms were cleaned. We had requested a king bed. And I understand a suite is better, but there were just 2 of us, and we had really been looking forward to the king bed. 2 queens/doubles just did not cut it.
starstarstarstar Verified Hotel Guest
breakfast not good
starstarstar Khondker
Nothing at all! This place is a dump! Where do I start? Cigarette butts everywhere, indigent people hanging out everywhere, filthy rooms that smell like smoke, I wouldn't recommend this hotel to my worst enemy. Quality Inn should be embarrassed!
star Douglas
LEAVING! This place was disgustingly filthy everywhere.Ground in dirt and heavily stained carpets, dirty walls throughout.In the room,no phone, a dirty microwave with no tray inside, sticky stains on the rug, filthy shower curtain and 1 half roll of tp. There were people in the breakfast room walking around in bare feet. The laundry space was also dirty. Even the TV did not work properly. BOOK ELSEWHERE! This place is a health hazard!
star Verified Hotel Guest
Quality was very poor, carpet was sticky and dirty, room service was poor, had to ask them to come and clean and give us some towels, there was no coffee maker in the room, room had high humidity level, fridge froze everything we put in it...never again
star Hussam
Everything smelled like cigarette smoke
starstar Verified Hotel Guest
Nice Breakfast and Staff was very nice. No pool, the staff told me they wouldn't open the pool this year. The smell of the hotel is not good, everything smells like old cigarettes.
starstarstar Verified Hotel Guest
Breakfast not well stuffed, some room did not have a fridge, pool was out of order.
starstarstar Verified Hotel Guest
Nothing The room ,hallway very dirty
star Verified Hotel Guest
It was close to what I wanted
starstarstarstarstar Linda
TV worked Filthiest hotel I have ever stayed in. No maid service to room on two day stay. The American flag hanging in the front is embarassing in its tatter form.
star Verified Hotel Guest
The breakfast was okay. Our nonsmoking room reeked of smoke -- we had to leave screen door open all night. Very gloomy place. Depressing. Our teen/adult sons described it as "sketchy." Disappointed. Certainly not worth what we paid.
star Verified Hotel Guest
Absolutely the WORST hotel that I ever stayed in!! I worked for Starwood for many years and am well aware of hotel standards. Completely deplorable. Shameful that you have them listed! Filthy rooms, lobby, and food service area, broken windows, unchanged sheets, rats nest in guest room, carpeting is heavily stained and filthy, Horrible odor throughout building. Its in tear down condition!!!
star Verified Hotel Guest
The hotel was ABSOLUTELY THE WORST HOTEL that I ever stayed in!!!i worked for the Starwood properties for many years and certainly am knowledgeable of hotel standards. Filthy dirty rooms and hotel!!Board of Health will be notified!! Food service area was disgusting, filthy walls and carpet. Rats nest in room. SERIOUSLY WHO OVERSEES THIS HOTEL? CLOSE NOW!!
star Verified Hotel Guest
It was disgusting Besides the overwhelming smell of smoke, the condition of the room- pervasive black mold in bathroom, rickety furniture, scraped paint and unidentifiable goo on the wall- did not seem to be in line with the rating on your site.
star Verified Hotel Guest
Got moved to a bigger room when I complained wifi didn't work in originally assigned room Staff for the most part responded quickly to complaints Carpets, especially in the hallways were dirty, and it's not as if it were post-storm conditions
starstar Gary M
The staff was friendly and the breakfast was Okay. There were people in and out of rooms until 3am, there were many people smoking in front of the hotel you had to move through a cloud of smoke. The carpet was disgusting it was grimy old and unclean. The room smelled of mildew.
star Verified Hotel Guest
As an elite member of choice privilege hotels who has visited 100s of hotels, I did not like anything at all. yes, the lobby had a bad odor, my room had an even worse odor. The carpets in the lobby had stains all over and the elevator was not working. I had to walk up to the 3rd floor on bad knees. This was truly something I have never experienced before.
star Amer
The staff was helpful and courteous. The heater was falling apart, but worked and there was no remote for the TV and that didnt work.
starstarstarstar Ann Marie
NOthing very dirty elevator broken no on at the desk for about 10 min took like 30 min to get registered, the person at the front desk had a girlfriend or somebody with a child about 8 years old listing to a video on their phone and it was nothing but swearing
star Richard
I like ked the place it was very quiet
starstarstarstar Julio
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