I was actually staying in the Tru by Hilton. It's in the same building. I loved it 😍 Good service, beautiful view, the pool is awesome..it's located on the 5th floor the bar is there too Rooms very clean, coffee maker, mini fridge, no microwave but it's one on the lobby. Parking is $30 per night, parking off-site is with meters, pay cash or cards. Always pay all you will have a ticket. Pay parking is from 7am to 6pm. 6pm to 7am is free
starstarstarstarstar Melissa Rios
Hotel is clean , staff is friendly. I really love the diversity.. but most of all the bartender in the pool area. She makes really really good drinks I was shocked , she knows her stuff. Today is my last day here but she made my 2 days so awesome. I literally hung there with her from open to close . Thanks sasha for the GREAT customer service .
starstarstarstarstar Mami Chula
The room came with a full size refrigerator and microwave. The beds were very comfortable and the rooms were clean. There is metered parking across the road for guess or if you need to make a quick run in the hotel. We'll stay here again!
starstarstarstarstar Harriet McQuay
I was provided with great customer service. Everyone at the hotel was friendly. The breakfast was good. Hotel was clean which is very important to me. Location wasn't to far from many restaurants. We even walked to the ice cream shop.
starstarstarstarstar COMPERE MI
We unfortunately had a hotel room fall through and we’re able to do a last minute booking at this hotel. We wish the Hampton Inn across the street had an opening because our stay here was not spectacular. Checking in, the girl at the front desk was training a new girl and basically ignored us to answer the new girls questions. The girl checking us in must have been irritated with the new girl because any question we asked about the room was answered with such an attitude. Basic questions about rewards points and amenities in the room were brushed off that she doesn’t deal with that and we should call the rewards line and if we needed something to come back down. That’s not the point to make a trek all the way back downstairs when a simple yes/no it’s in the room would suffice. The actual room is tiny and does not have things like a dresser or closet. There were no extra pillows or blankets, which was disappointing since the pillows were basically flatter than paper. We didn’t want to even begin to ask for more linens and pillows since the girl checking us in was so unhelpful the first time. We would recommend staying anywhere else.
star Samantha Mostafa
Um hotel muito bom com uma cozinha compacta no centro da cidade é a vantagem para mim, a equipe é muito boa e prestativa
starstarstarstarstar Brittany hatcher
Muy bonito hotel justo en el centro de la ciudad, la cocina es la ventaja para mí, el personal es muy agradable y servicial
starstarstarstarstar Brittany hatcher
Very nice hotel right down town kitchenette is the plus for me staff is very nice and helpful
starstarstarstarstar Brittany hatcher
Este hotel, embora seja novo, tem muito trabalho a fazer para se equiparar a um Hilton. A equipe quase não tem treinamento. A localização é em uma parte muito modesta da cidade, com moradores de rua por toda parte. Não nos sentíamos nem um pouco seguros, mesmo durante o dia. Fomos informados de que era uma caminhada de 15 minutos até a avenida Las Olas, mas era muito mais longa. Fomos abordados por mendigos que pediam dinheiro a cada esquina, mesmo na entrada do hotel. Uma garota da recepção, Annie, foi muito rude conosco e com outros membros do nosso grupo. Faça um favor a si mesmo e fique em outro lugar.
star Joseph Johnson
Este hotel, aunque es nuevo, tiene mucho trabajo por hacer para estar a la altura de un Hilton. El personal casi no tiene formación. La ubicación está en una parte muy superficial de la ciudad con personas sin hogar por todas partes. No nos sentíamos seguros en absoluto, ni siquiera durante el día. Nos dijeron que estaba a 15 minutos a pie del bulevar de Las Olas, pero que era mucho más largo. Los mendigos se acercaron a nosotros pidiendo dinero a cada paso, incluso en la entrada del hotel. Una chica de la recepción, Annie, fue muy grosera con nosotros y con otros miembros de nuestro grupo. Hágase un favor y quédese en otro lugar.
star Joseph Johnson
This hotel, even though it is new, has much work to do to be up to par as a Hilton. The staff has almost no training. The location is in a very sketchy part of town with homeless people all over the place. We did not feel safe at all, even during the daytime. We were told that it was a 15 minute walk to Las Olas blvd, but it was much longer. We were approached by panhandlers asking for money at every turn, even at the hotel entrance. One girl at the front desk, Annie, was very rude to us and other members of our party. Do yourself a favor and stay elsewhere.
star Joseph Johnson
Fiz o check-in online e recebi uma chave digital. EM NENHUM LUGAR disse que eu precisava ir à recepção para receber uma etiqueta de estacionamento. Isso deveria ter sido comunicado, seja no site ou no e-mail de confirmação.Quando (FINALMENTE) estacionamos e encontramos nosso quarto, a chave digital não funcionou. Desci até a recepção (com minhas 2 filhas a reboque, às 23h30), fui mandada de volta para o andar de cima com as chaves físicas, que também não funcionaram. O gerente noturno, que foi muito simpático e se desculpou, veio conosco pela terceira vez para tentar entrar no quarto. A fechadura do quarto estava quebrada. Ele tentou por 10 minutos ... e finalmente pedi um novo quarto.Enquanto todos foram muito agradáveis, provavelmente não vou ficar aqui novamente ou recomendar a alguém ficar aqui.
starstar Kristen Hasseld
Me registré en línea y me proporcionaron una clave digital. NO DONDE decía que tenía que ir a la recepción para recibir una etiqueta de estacionamiento. Eso debería haber sido comunicado, ya sea en el sitio web o en el correo electrónico de confirmación.Cuando (FINALMENTE) aparcamos y encontramos nuestra habitación, la llave digital no funcionaba. Bajé a la recepción (con mis 2 hijas a cuestas, a las 11:30 pm), me enviaron de regreso al piso de arriba con las llaves físicas, que tampoco funcionaron. El gerente nocturno, que fue muy agradable y se disculpó mucho, vino con nosotros por tercera vez para intentar entrar en la habitación. La cerradura de la habitación estaba rota. Lo intentó durante 10 minutos ... y finalmente le pedí una nueva habitación.Si bien todos fueron muy amables, probablemente no me quedaré aquí de nuevo ni recomendaré a nadie que se quede aquí.
starstar Kristen Hasseld
I checked in online and was provided a digital key. NO WHERE did it state that I needed to come to the front desk to receive a parking tag. That should have been communicated, either on the website or in the email confirmation.
When we (FINALLY) got parked and found our room, the digital key did not work. I went down to the front desk (with my 2 daughters in tow, at 11:30pm), I was sent back upstairs with physical keys, which also did not work. The night manager, who was very nice and very apologetic, came up with us for a 3rd time to try and get into the room. The lock on the room was broken. He tried for 10 minutes...and finally I asked for a new room.
While everyone was very nice, I will likely not stay here again or recommend anyone else stay here.
starstar Kristen Hasseld
Nossa bolsa foi roubada no hotel em circunstâncias muito bizarras.No último sábado, 13 de março, saímos do quarto por volta das 10:30 da manhã e fomos até a recepção para pegar o recibo. Em seguida, dirigimos para Miami para o brunch e, em seguida, para o aeroporto de Miami. Enquanto nos preparávamos para devolver o carro alugado (por volta das 14h), percebemos no aeroporto que a mochila do meu marido (que continha um iPad, um MacBook, o passaporte do meu marido e a medicação) não estava no carro e imediatamente abrimos “Encontre meu ”Para rastrear sua localização.O MacBook mostrou que havia se conectado pela última vez ao wi-fi do hotel às 12h41. Imediatamente ligamos para a recepção e voltamos para Fort Lauderdale esperando que eles o tivessem encontrado. Quando chegamos lá, eles disseram que não encontraram nada. Explicamos que o computador estava conectado ao wi-fi do hotel às 12h41, mas disseram que muita gente passou pela recepção.Relatamos a perda do passaporte e tentamos encontrar um lugar para ficar, o que era quase impossível devido às férias de primavera.Mais tarde naquela noite, o hotel nos ligou e disse que encontraram a bolsa, mas obviamente o laptop e o iPad estavam faltando. Quando dissemos que isso era meio suspeito (considerando o fato de que o computador estava conectado ao wi-fi do hotel 2 horas depois de sairmos), a senhora explicou que um morador de rua que os causou problemas várias vezes foi encontrado dormindo com ele no estacionamento próximo . Ela também disse que o gerente checaria as filmagens de segurança no dia seguinte.3 perguntas surgiram dessa conversa: A) por que eles não se ofereceram para verificar as filmagens de segurança imediatamente? Por que a última senhora foi a única que o recomendou? B) como é que uma pessoa sem-teto era experiente o suficiente para saber que não devia conectar o MacBook a nenhum wi-fi depois de “encontrá-lo” para evitar que fosse rastreado por meio de localizar meu Mac? C) por que Hilton construiu um hotel na pior parte da área, cheio de crimes e moradores de rua que constantemente lhes causam problemas?
star Agamemnon Polyzois
Nuestro bolso fue robado en el hotel en circunstancias muy extrañas.El pasado sábado 13 de marzo hicimos el check out de nuestra habitación alrededor de las 10:30 de la mañana y fuimos a la recepción para recibir nuestro recibo. Luego fuimos a Miami para el brunch y luego al aeropuerto de Miami. Mientras nos preparábamos para devolver nuestro auto de alquiler (aproximadamente a las 2 pm), nos dimos cuenta en el aeropuerto de que la mochila de mi esposo (que tenía un iPad, una MacBook, el pasaporte de mi esposo y el medicamento) no estaba en el auto e inmediatamente abrimos "Find my ”Para rastrear su ubicación.El MacBook mostró que se había conectado por última vez al wifi del hotel a las 12:41 pm. Inmediatamente llamamos a la recepción y regresamos a Fort Lauderdale con la esperanza de que lo hubieran encontrado. Cuando llegamos, dijeron que no encontraron nada. Explicamos que la computadora estaba conectada al wifi del hotel a las 12:41 pero dijeron que mucha gente pasaba por la recepción.Informamos que el pasaporte se había perdido e intentamos encontrar un lugar para quedarnos que era casi imposible debido a las vacaciones de primavera.Más tarde esa noche, el hotel nos llamó y nos dijo que habían encontrado la bolsa, pero que obviamente faltaban la computadora portátil y el iPad. Cuando dijimos que esto era un poco sospechoso (considerando el hecho de que la computadora se conectó al wifi del hotel 2 horas después de que nos fuimos), la señora explicó que encontraron a un vagabundo que les había causado problemas varias veces durmiendo con él en el lote cercano. . También dijo que el gerente verificaría las imágenes de seguridad al día siguiente.De esa conversación surgieron 3 preguntas: A) ¿Por qué no se ofrecieron a comprobar las imágenes de seguridad de inmediato? ¿Por qué fue la última dama la única que lo recomendó? B) ¿Cómo es que una persona sin hogar fue lo suficientemente inteligente como para saber que no debía conectar la MacBook a ninguna red wifi después de "encontrarla" para evitar que se rastreara a través de Find my Mac? C) ¿Por qué Hilton construyó un hotel en la peor parte del área, lleno de delincuencia y personas sin hogar que constantemente les causan problemas?
star Agamemnon Polyzois
Our bag was stolen at the hotel under very bizarre circumstances.
Last Saturday March 13th we checked out of our room at about 10:30 in the morning and went to front desk to get our receipt. We then drove to Miami for brunch and then to Miami airport. While getting ready to return our rental car (at about 2pm) we realized at the airport that my husband’s backpack (which had an iPad, a MacBook, my husband’s passport and medication in it) was not in the car and immediately opened “Find my” to track their location.
The MacBook showed that it had last connected to the hotel wifi at 12:41pm. We immediately called the front desk and drove back to Fort Lauderdale hoping that they had found it. When we got there they said they didn’t find anything. We explained that the computer was connected to the hotel wifi at 12:41 but they said that a lot of people passed through the front desk.
We reported the passport lost and tried finding a place to stay which was close to impossible due to spring break.
Later that evening, the hotel called us and said that they found the bag but obviously the laptop and iPad were missing. When we said that this was kind of suspicious (considering the fact that the computer connected to the hotel wifi 2 hours after we left) the lady explained that a homeless guy who has caused them issues several times was found sleeping with it in the lot nearby. She also said that the manager would check the security footage the next day.
3 questions arose from that conversation:
A) why didn’t they offer to check security footage right away? Why was the last lady the only one who recommended it?
B) how come a homeless person was savvy enough to know not to connect the MacBook to any wifi after he “found it” to prevent it from being tracked through find my Mac?
C) why did Hilton build a hotel in the worst part of the area, filled with crime and homeless people who constantly cause them issues?
star Agamemnon Polyzois
Experiência maravilhosa ficar aqui. Pessoal foi muito amigável e útil. A suíte era confortável e bem equipada Bom trabalho seguindo as orientações da Covid
starstarstarstarstar Claus Ihlemann
Maravillosa experiencia alojándome aquí. El personal fue muy amigable y útil. La suite era cómoda y estaba bien equipada. Buen trabajo siguiendo la guía de Covid
starstarstarstarstar Claus Ihlemann
Un bonito hotel, con lo necesario, en tiempos de pandemia, limpio, sirven desayuno. 👍👍👍👍👍
starstarstarstarstar Herson Tiquiran
Good price, great amenities including a pool deck and common area. Extremely accommodating staff.
starstarstarstarstar Dustin Mann
Wonderful experience staying here. Staff was very friendly and helpful. The suite was comfortable and well appointed
Good job following Covid guidance
starstarstarstarstar Claus Ihlemann
Eu normalmente não escrevo comentários, mas minha experiência sobre minha turnê exige que você faça! Este novo Hilton está de cair o queixo e Kay (oficial de segurança) me levou para um tour. Ela era muito experiente e muito animada para compartilhar seu entusiasmo. Ela me guiou até o 5º andar (imperdível) o espaço para reuniões é excelente, um rápido treino ou mergulho na piscina dão o tom ao puro relaxamento. A energia de Kay era otimista, genuína e natural, eu estava pronto para reservar um quarto imediatamente. Ela foi muito minuciosa ao explicar a diferença entre os dois hotéis. Sua hospitalidade foi impecável, até perguntou se eu queria um pouco de água. Mal posso esperar para ficar! Parabéns ao meu guia turístico, ela deve estar em vendas porque ESTOU VENDIDO!
starstarstarstarstar Valerie Velasquez
Por lo general, no escribo reseñas, pero mi experiencia sobre mi recorrido requiere una visita obligada. Este nuevo Hilton es asombroso y Kay (oficial de seguridad) me llevó de gira. Ella estaba sin duda tan bien informada y súper emocionada de compartir su entusiasmo. Ella me guió hasta el quinto piso (debes verlo por ti mismo) el espacio para reuniones es excepcional, un entrenamiento rápido o un chapuzón en la piscina marca la pauta para la relajación pura. La energía de Kay era optimista, genuina y natural, estaba listo para reservar una habitación de inmediato. Fue muy minuciosa al explicar la diferencia entre ambos hoteles. Su hospitalidad fue impecable, incluso me preguntó si quería un poco de agua. ¡No puedo esperar para quedarme! ¡Felicitaciones a mi guía turística, debería estar en ventas porque estoy VENDIDO!
starstarstarstarstar Valerie Velasquez
I usually don’t write reviews but my experience about my tour calls for a must do! This new Hilton is jaw dropping and Kay (Security Officer) took me on a tour. She was hands down so knowledgeable and super excited to share her enthusiasm. She guided me to the 5th floor (must see for yourself) the space for meetings is outstanding, a quick workout or dip in the pool sets the tone to pure relaxation. Kay’s energy was upbeat, genuine and natural, I was ready to book a room immediately. She was very thorough when explaining the difference between both hotels. Her hospitality was impeccable, even asked if I wanted some water. I can’t wait to stay! Kudos to my tour guide, she should be in sales cause I’m SOLD!
starstarstarstarstar Valerie Velasquez
New and clean. Some staff work very hard (especially the one on the evening shift). However, this is a big party place and so many crazy people choose to stay here. It is relatively close to Las Olas, so people continue to party in their room after they return. Could not sleep for many nights as partiers came to stay in the next room or the room above. Bathroom smelled like pee for the entire time...a sewage issue?
One other big issue - they charge you full + one extra night at the time of booking. Then, they ask you to other to give them your card at the time of check in. They don’t seem to trust their guests...? Taking an extra night as a deposit is a bit too much:(.
starstarstar Naoko Nakamura
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