The day prior to check in I made a call to the hotel. I was placed twice in hold. The first time 7 minutes, the second time, over 10. On my third call, and upon being asked to hold again, I responded I had already got almost 20 minutes. An employee by the name of Jamal replied: "And we just had about 5 people check in at the same time". That was an accurate representation of my stay. I should have cancelled, but regrettably, I did not.
At registration, a blond lady with a large mole on her forehead was inattentive and unwelcoming. She did not provide any information regarding "breakfast", wifi password, fitness center location, etc.
"Breakfast" consisted of an apple, a disgusting greasy muffin, and a bar with a small water container.
Our second or third night I called the front desk to request fresh towels. The same Jamal employee stated I needed to wait as he had to go downstairs and it would probably be one to two hours. I made that call before 10 pm, and by 1120, after having an exhausting day, I finally took a shower and had to use a small towel. He never brought the towels I requested.
Except for one night, the entrance seems to be a spot for young locals to "hang out". One night they were playing loud music and revving the engine of a red sports car. The lobby is on the second floor, so the entrance is unattended. Another reviewer complained of having his car vandalized, and it is easy to see how it could happen.
No towel racks, only hardware, dirty coffee maker, nightstand, headboard.. Trash inside a coffee cup. Just terrible!
Masks are MANDATORY, yet this property doesn't enforce the use. The lady at check out did not wear her mask. She simply let it dangle on her ear. Too many bad experiences. Will never visit again.
star JT Algamont
1st room given had hairs on floor and towels in bathroom. Also on bed. Desk employee was apologetic and gave us another room. It looked ok, except for a little debris on the floor. Tile floors must have been extremely dirty as blackened our feet. When got in bed noticed hand prints/smudges on headboard. No way this place is Covid clean. Public spaces not very clean either (entry/hallways). It looks brand new and rated well, but guest beware. So disappointed. Have another stay scheduled here that will be cancelled.
starstar Lisa Worthington
This hotel is newly built and I really enjoyed my stay here. The hotel is only 5 minutes away from the airport and there are a few restaurants that are within walking distance like Subway and McDonald's. My room was clean, very nice looking. At night, there was no disturbance. The beds were super comfortable. The front desk lady was very nice and very helpful. I came here during COV19 so wasn't expecting to get any room service but they were very accommodating and attentive to my needs. I want to thank Ms. Paola C. for all your recommendations!
starstarstarstarstar Mayra Abarca
stayed for two nights and everything was good until check out when we realize the our car in the parking garage was vandalized, asked the front desk people if we could view the cameras and they said they were busy and didn’t have time! When we arrived, there was a security guard in the garage during the nights but for some reason it wasn't prevented so i don’t know where the security guy could’ve been. Be careful when staying here especially with your vehicle. They were careless just because it wasn’t there vehicle in the situation. Thought it was a safe and secure place to stay but I guess not.
star Alex Sanch
Nice building, excellent rooms and staff. Felt more like a nice apartment than a hotel room. The only negative would be the water temperature in the shower was on the cold side of "warm". Not a bad thing since Miami is warm, but when the AC in the room works amazing a hot shower would have been nice. Still 5 stars.
starstarstarstarstar Jake Thompson
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