A tourist arnarch. Photos to mislead customers into errors and attempted multiple debit from our account.
We booked an apartment via Booking from 12/19/2020 to 12/22/2020 to host our family for lunch. We selected the apartment for the neighborhood and especially for the place to sit our family.
Upon arrival in full confinement, Bridgestreet announces us another apartment than the one planned and demands payment before we can see the apartment. He asks us for a second blue card. Tired of the trip, we were not suspicious.
The apartment did not match. TV broken, heating torn from the wall, armchair shattered and the worst part is that the dining room was a fitted cupboard not allowing to seat 6 people ... Besides, not even 4, sufficient for children but no adults . We call back BridgeStreet which tells us that we only have to leave .... In the middle of the night and curfew, with a child and without adequate rehousing solution.
Taken hostage for the night, we inform them that we are leaving the apartment the next day. The credit card which should not be taken was, we had time to block the 2nd that they also tried to take. Or make us pay twice for accommodation that we did not have. They also sent several messages to my husband to try to get a 3rd card.
When the keys are handed over, we have Bridgestreet sign certifying that the apartment was not of the same category and that we would be reimbursed on Monday, 12/21/2020. Obviously another lie. We had Frédéric, Christian, Gwendolyne and Valéria ... if those are their real names, who all behaved in an execrable way.
This type of behavior falls under the repression of fraud to which we will not fail to transmit the file.
These people operate under several banners that you can see in the attached photos.
star Tabata Marbella
Too much confusion for the apartment and not found in good condition, despite everything and after reminders, the apartment was changed and was in very good condition instead!
starstar Francesca Biora
Keys not available until 4pm. The apartments are at another address more than a kilometre away. The apartment is spacious and comfortable. Key code to open the outer door, key fob for the inner door, another code for the lift.
starstarstarstar Stuart Campbell
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