Location is 2 quick blocks from the U Bahn, so easy to get to the center of town. Hotel is modern, clean, quiet, breakfast was great.
starstarstarstarstar Marian Laroche
Was there for 7nights. Ladies at reception were lovely.
However, bar manager was awful and rude to me when I asked for simple information like when will the bar be open and only because it was close at the time when it was supposed to be open!
I complained and got a 10% voucher to use at the bar… good you would tell me! But…. The bar never open during my stay! And… they did not care enough to inform clients, so you basically pay a room with services and other facilities, but don’t get all of it…
Breakfast was also not a good experience… first of all, same open hours week and weekend, outrageous-you know that some people like to sleep a bit longer during the weekend. Anyway… Saturday was already a big mess, but let me tell you about Sunday. Yes they were fully booked last minute the night before but what about « management of ressources » and « flexibility »… at the end only one staff (thank you Yasser!) was working in room and run, struggled, dealt with customers while, the bar manager (yes yes the same rude man…) appeared only at the end and chatted with customers instead of help cleaning tables or else…
At their shop, i asked for toothpaste (as they have toothbrush) on Sunday, they did not have any…. By the time i left on Thursday morning, still none.
Lastly, they do not have a proper restaurant, ok on paper as they offer delivery from two restaurant they partnered with. You have to order at the lounge, but remember it never opened, so I called the reception who literally explained to me that they use an app and I can do it from my phone… what a service! I have been to many hotels, I rarely saw this level of poor management and « I don’t give a damn » attitude towards clients. Maybe the location and look could explain the 4star, but definitely not the services and facilities…
starstar Ophélia Donatien
Room is generally pretty comfortable and the air conditioning worked very well despite the hot weather outside.
Public transport easily accessible, breakfast on the downside with mediocre choices.
Staff were alert and quick to find a solution to a problem with a malfunction in my room.
Good option a bit outside of the city centre.
starstarstar Jimmy Aagren
Decent hotel on outskirts of city centre . Good location for the attractions on the Donnau / Danube. We had great fun using the scooters to and from the hotel..
Great situation next to Donnau Westfield shopping centre if you are a shopaholic.
Shop open 24 hrs for drinks and essentials. Nice breakfasts. Would recommend
starstarstarstar Alan Livingston
Very good and clean rooms. Good location for public transportation and shopping. Pricey. Service negligent. The napkins were not refilled. The reception desk is automatic and refused to check me in. I had to wait for a couple of hours until I got to speak with a person to find out that my name was misspelled and the machine doesn't know it.
The parking is not included in the room price. Costs 25 EUR/day. The parking is very crammed so, my car was scratched by the neighbour who ran away. Unfortunately, I discovered it only after I left the country.
The breakfast, though abundant is not of the quality one expects from a four star hotel, especially the meats, juices and the coffee.
starstarstarstar Anton Popescu
The hotel is overpriced for what it offers. We paid an extra fee for dogs just to learn that our dog couldn’t not use the grass to go to the bathroom (even thought we had bags and cleaned immediately). There are plenty of much nicer hotels in Vienna at this price point. So with or without a dog, just avoid it.
star Italo Clemente
Optimum a bit outside a centre location - directly on metro
starstarstarstar Jiri del S.
Well positioned with a large shopping centre quite literally on the doorstep... Comfortable but basic rooms and facilities, good fast WIFI
starstarstar Andrew Clark
It was a very nice stay at this hotel on January 2020. Rooms are very good in quality and also breakfast
starstarstarstar Sutanu Deb
It is just one word - the best place! It was so amazing to visit Vienna and live in so beautiful place as Arcotel is. Firstly, they have compliments on the first floor - tea, coffee, apples(may be fans of Steve Jobs company) for free. It is not like a very distinguished option but it is very pleasant 😊 Secondly, rooms and corridors are wide, clear and light. Breakfast is good, I am vegetarian but I feel comfortable with that choice. That hotel and people who serves reception and other things are very nice and smiled. Thank you and hope to see you soon!
starstarstarstarstar Volodymyr Alfimov
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